We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Samuel Bauer Google MeetClosed   Amelia   Updated December 6, 2023 at 7:40am   9 Most recent comment from Stefan Petrov:Hello Samuel,No problem, you are welcome!Should you require any additional assistance or if you have any questions, feel free to open a new ticket and we will gladly help you there!Have a nice day! Tobias Dressel Questions Catalog viewClosed   Amelia   Updated December 6, 2023 at 6:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to d ... Norm Sash Error log: wdtCheckUpdateClosed   wpDataTables   Updated December 5, 2023 at 10:25pm   4 Most recent comment from Miloš Jovanović:Hi Norm,I am happy to see that you managed to update.You should not be seeing that error anymore going forward, but let us know if anything comes up.Thank you. Emmanuel Booking paymentClosed   Amelia   Updated December 5, 2023 at 3:28pm   4 Most recent comment from Stefan Petrov:Hello Emmanuel,I recommend checking out our documentation where we have everything explained in detail regarding every feature in Amelia. Here is a quick guide that you can use. It pretty simple to ... Richard Rodriguez SMS IssuesClosed   Amelia   Updated December 5, 2023 at 3:27pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.Please provide me with the screen recording of this issue and I will assist you with this.Looking forward to your reply. Edwin sorting of locations in the front-end booking formClosed   Amelia   Updated December 5, 2023 at 2:23pm   4 Most recent comment from Stefan Petrov:Hello Edwin,Our policy is to have one issue or question per ticket, but I will provide a reply here regarding this one (just fyi)So, the booking form is predesigned with those steps, and while you can ... Graham Godfrey Front end editingClosed   wpDataTables   Updated December 5, 2023 at 2:14pm   4 Most recent comment from Miloš Jovanović:Hi Graham, 1. You're welcome, i am happy that these suggestions worked for your use-case. 2. In regards to referencing a singe cell in a row, the email address, and parsing it to a Form,etc; i b ... Graham Godfrey Selecting single cell email addressClosed   wpDataTables   Updated December 5, 2023 at 2:11pm   2 Most recent comment from Miloš Jovanović:Hi Graham,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... lujeffcoat Packages for eventsClosed Pre-purchase questions for Amelia   Updated December 5, 2023 at 1:36pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Daniele custom columnsClosed   wpDataTables   Updated December 5, 2023 at 12:16pm   2 Most recent comment from Miloš Jovanović:Hi Daniele,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Rob Huurman Translation DutchClosed   Amelia   Updated December 5, 2023 at 9:53am   2 Most recent comment from Stefan Petrov:Hello Rob,Thank you very much! I'll make sure that i forward this to the management.Looking forward to hearing from you soon. Alexander Marinescu not sending notifications to E-mail employeeClosed   Amelia   Updated December 5, 2023 at 9:33am   2 Most recent comment from Stefan Petrov:Hello Alexander,Thanks for reaching out to us. Here is the workaroundIf you use Google or Outlook for emails there is a workaround. You can put the same email just place +number before @ and you will ... Annika Boxhoorn Booking page not workingClosed   Amelia   Updated December 5, 2023 at 9:28am   2 Most recent comment from Marko Davidović:Hello Annika, Thank you for reaching out to us.Most likely you did not add those services in employee work hours but please check this also 1. Are these services visible on the site?  2. If they ar ... Dharit Lathigara No API Settings visible in Amelia SettingsClosed   Amelia   Updated December 5, 2023 at 9:07am   2 Most recent comment from Marko Davidović:Hello Dharit, Thank you for reaching out to us.The rest API option is only available in developer license. You have a basic license and for that reason you do not see this option built in. If you need ... Sergio Payment link eventClosed   Amelia   Updated December 5, 2023 at 8:50am   4 Most recent comment from Uroš Jovanović:Hello Sergio, Thank you for the update on this. Can you please provide me with the screen recording of this issue and I will assist you with this? Looking forward to your reply.