We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

AUGUSTO B ARAUJO Error showing Image from MySQL DBClosed   wpDataTables   Updated December 7, 2023 at 4:06pm   2 Most recent comment from Miloš Jovanović:Hello, Can you show us some screenshots or a Video, or if you can copy and paste one of the image cell data, so that we can see how are you formatting the image links in your Source SQL Database Table ... Hassan Tax details and calculation neededClosed   Amelia   Updated December 7, 2023 at 1:29pm   4 Most recent comment from Uroš Jovanović:Hello Hassan,This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Micahel O\'Connor way to link a page to carry a ? in the url to display the tablw that associated with the showcase.Closed   wpDataTables   Updated December 7, 2023 at 11:43am   4 Most recent comment from Miloš Jovanović:Hello,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! Tomáš Strmiska Serious bug in basic functionality of booking formClosed   Amelia   Updated December 7, 2023 at 10:10am   4 Most recent comment from Marko Davidović:Hello Tomáš,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ... ronnie adams Auto invoice with woocommerceClosed   Amelia   Updated December 7, 2023 at 9:31am   2 Most recent comment from Marko Davidović:Hello again Ronnie,Since the appointment is booked on the backend payment is not done and the WooCommerce can not generate invoice so for now this is not possible until as you mentioned invoice featur ... Annie Custom Field Image ErrorClosed   Amelia   Updated December 7, 2023 at 8:46am   11 Most recent comment from Marko Davidović:Hello Annie,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Barbara Thieme Reschedule Appointment 24 hrsClosed   Amelia   Updated December 7, 2023 at 8:42am   4 Most recent comment from Stefan Petrov:Hello Barbara,You are welcome, I'm glad that you are finding it useful.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! George Cart FeatureClosed   Amelia   Updated December 7, 2023 at 8:26am   20 Most recent comment from Marko Davidović:Hello again George,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Dirk Vogel Turn off booking confirmationClosed   Amelia   Updated December 7, 2023 at 8:24am   5 Most recent comment from Marko Davidović:Hello again,Yes, of course.In notification section go to event notifications and click on create new notificationThen you can enable to send only that notifications for the event that you choose like ... Toby Veitch Elementor plug in not workingClosed   Amelia   Updated December 7, 2023 at 8:18am   6 Most recent comment from Marko Davidović:Hi again,You can find ths when you go to services section and click to edit service like thisKind regards.  Davide Update processClosed   Amelia   Updated December 6, 2023 at 9:15pm   2 Most recent comment from Uroš Jovanović:Hello Davide,Thank you for reaching out to us.Please check the following article on this:Updating the plugin to the latest versionLet me know if that works for you or not.Looking forward to your reply ... David ​Appointment alert emails for customers and employees no longer work.Closed   Amelia   Updated December 6, 2023 at 8:41pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Assaf time zonesClosed   Amelia   Updated December 6, 2023 at 8:35pm   6 Most recent comment from Uroš Jovanović:Hello Assaf,It was misinformation from my end, my apologies for that.By WordPress-related, I am referring to those time zones being pulled from the WordPress database. We simply use their list of tim ... Marcelo Rodriguez Packages creation isn't availableClosed   Amelia   Updated December 6, 2023 at 7:46pm   5 Most recent comment from Uroš Jovanović:Hello Marcelo,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... kamran Amelia customer portal button not workingClosed   Amelia   Updated December 6, 2023 at 7:40pm   2 Most recent comment from Uroš Jovanović:Hello Kamran,Thank you for reaching out to us.Have you configured a customer panel on the Amelia/Settings/Roles/Customer page?Looking forward to your reply.