We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frikkie Multiple bookings of eventsClosed   Amelia   Updated December 1, 2023 at 6:52am   2 Most recent comment from Marko Davidović:Hello Frikkie, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Matthew Venn Notification EmailsClosed   Amelia   Updated December 1, 2023 at 6:27am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for reaching out to us.Amelia is just a middleman for Cron. This is WP product that is set on server so uf notifications are not sent please rach out to your hosting provider ... Brad Ward Ward Coupon code not workingClosed   Amelia   Updated November 30, 2023 at 5:35pm   18 Most recent comment from Uroš Jovanović:Hello Brad,Thank you for the update on this.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can yo ... Victor SMTP configurationClosed   Amelia   Updated November 30, 2023 at 2:41pm   2 Most recent comment from Stefan Petrov:Hello Victor,Thanks for reaching out to us.I recommend checking out the documentation regarding the notifications on this link. We have explained everything is detail here. Please, double-check the ... Karl MULLER Custom fields in API RestClosed   Amelia   Updated December 4, 2023 at 6:17am   3 Most recent comment from Marko Davidović:Hello Karl, We just got the feedback from our colleagues and they have told us that the object key "1" represents the custom field id. The error would indicate that you don't have a custom field ... Roland Dark Canavas BackendClosed   Amelia   Updated November 30, 2023 at 11:01am   4 Most recent comment from Marko Davidović:Hello Roland,Yes, the customer panel colors come from 1.0 booking forms until we implement new customer and employee panel. Then they will be separate but until then you need to adjust them there unti ... Adrian Bishop Zoom IntegrationClosed   Amelia   Updated November 30, 2023 at 10:59am   5 Most recent comment from Marko Davidović:Hello again Athanasios,Can you please open your own separate ticket and just paste the text there? We can not continue resolving your issue here since Adrian will get each of our responses. Thank you ... Luis Miguel Zoom integration planClosed   Amelia   Updated November 30, 2023 at 10:41am   6 Most recent comment from Marko Davidović:Hello Luis,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... jerome Booking multiple date for monthly subscriptionClosed   Amelia   Updated November 30, 2023 at 8:07am   9 Most recent comment from Marko Davidović:Hello Jerome,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wil ... Mark Cornell Direct link to eventClosed   Amelia   Updated November 29, 2023 at 9:58pm   2 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.For this purpose, you can create a new page for each event and set the specific event on each page with the following link:[ameliaeventslistbooking event=1 ... Julo Jenis Separate DB connctionClosed   wpDataTables   Updated November 29, 2023 at 9:54pm   6 Most recent comment from Miloš Jovanović:Hi Julo,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to a ... Geoff Bysshe question about High ChartsClosed   wpDataTables   Updated November 29, 2023 at 9:50pm   4 Most recent comment from Miloš Jovanović:Hi Pedro,We responded on your ticket https://tmsplugins.ticksy.com/ticket/3532390/.Basically, in short, you need to uninstall your Basic installation, then download the Pro installation from the TMS ... MASSE HERRY Sandra renseignement sur paiement clientClosed   Amelia   Updated November 29, 2023 at 9:48pm   4 Most recent comment from Uroš Jovanović:Hello Masse,Thank you for the update on this.Here is a purchase code for a new license: 2A05A-7302E-C4805-386E1-1E8E5Please let me know if you have any other questions. Chris Multiple Bookings in WooCommerce BasketClosed   Amelia   Updated November 29, 2023 at 9:47pm   2 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us.These features will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. netwerk recurring appointmentClosed   Amelia   Updated November 29, 2023 at 9:44pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please check the following screenshots on how to set this up.Please let me know if you have any other questions.