We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Rent EquipmentClosed   Amelia   Updated December 11, 2023 at 3:28pm   4 Most recent comment from Uroš Jovanović:Hello Michael,Glad to hear that you found the workaround for this.Please let me know if you have any other questions. Laura installing bought version of Amelia doesn't workClosed   Amelia   Updated December 11, 2023 at 1:38pm   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that everything is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each quest ... Florence Dhuy change label stripe in Step-by-Step Booking FormClosed   Amelia   Updated December 11, 2023 at 1:38pm   2 Most recent comment from Stefan Petrov:Hello Florence,Thanks for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Urs Check out (Phone-Code selection)Closed   Amelia   Updated December 11, 2023 at 1:32pm   2 Most recent comment from Stefan Petrov:Hello Urs,Thanks for reaching out to us.Thanks for pointing this out. I will forward this further to be fixed for future updates.Should you require any additional assistance or if you notice something ... Herco Lim Event customer loginClosed   Amelia   Updated December 11, 2023 at 1:12pm   4 Most recent comment from Uroš Jovanović:Hello Herco, Thank you for that. Please let me know if you have any other questions. Der_Beni Admin doesn`t have enough rights for flexible planning?Closed   Amelia   Updated December 11, 2023 at 11:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We have only one option for "overarching rights" and that is Allow admin to book appointment at any time But this has a limitation, this is mean that you ... Der_Beni Could you offer different working hours for employees depending on the season?Closed   Amelia   Updated December 11, 2023 at 11:24am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For this purpose, the only option is to set up working hours through special days for employees.Please let me know if you have any other questions. Gabor Booking slotsClosed Pre-purchase questions for Amelia   Updated December 11, 2023 at 11:08am   2 Most recent comment from Uroš Jovanović:Hello Gabor,Thank you for reaching out to us.For that purpose, you can configure resources in Amelia. You can read more bout it at the following link.Please let me know if you have any other question ... GuoLiang Wang Is not working for 6.4.2Closed   wpDataTables   Updated December 11, 2023 at 10:47am   2 Most recent comment from Miloš Jovanović:Hello,Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and see if t ... Joe Kent TablesClosed   wpDataTables   Updated December 11, 2023 at 10:36am   4 Most recent comment from Miloš Jovanović:Hi Joe,Thank you, i found the ticket and i see you sent a video along with remote acces. Going to check everything and to give you an update on that ticket as quickly as possible. Pierre DELALONDE wordpress table prefixClosed   wpDataTables   Updated December 11, 2023 at 10:30am   2 Most recent comment from Miloš Jovanović:Hi,  Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. When you changed the domain, the path to the files for the sourc ... Ricardo Filters in block themeClosed   wpDataTables   Updated December 11, 2023 at 10:16am   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Kody Foringer Removing Time from Calander ViewClosed   Amelia   Updated December 11, 2023 at 9:47am   2 Most recent comment from Stefan Petrov:Hello Kody,Thanks for reaching out to us.I suppose you are logged in as an admin in the WP backend. If you have the option "allow admin to book at any time" enabled, then the Calendar will be displaye ... Shinya Ema How can I contribute translation suggestions to the Amelia Booking Plugin?Closed   Amelia   Updated December 11, 2023 at 9:44am   2 Most recent comment from Uroš Jovanović:Hello Shinya,Thank you for reaching out to us.Thank you very much for your offer and for being willing to do that.You can send us the translation .mo and .po files when you translate it.Please let me ... Geetika Kaushal Order not getting processedClosed   Amelia   Updated December 11, 2023 at 9:42am   2 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3539125/ For future reference, please don't open ...