We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Paulina ability to book multiple appointments for one service without allowing booking below capacityClosed   Amelia   Updated December 11, 2023 at 9:31am   2 Most recent comment from Uroš Jovanović:Hello Paulina,Thank you for reaching out to us and for your patience.At the moment, the "Allow booking below minimum capacity" option functions globally, but we do have a plan to change this so that ... Mohammed upgrade to latest versionClosed   Amelia   Updated December 11, 2023 at 9:28am   4 Most recent comment from Uroš Jovanović:Hello Mohammed,The steps that are listed in the article below also apply to Amelia only.Please let me know if that works or not.Looking forward to your reply. Alexandr Show events filters on page loadClosed   Amelia   Updated December 11, 2023 at 9:16am   2 Most recent comment from Uroš Jovanović:Hello Alexandr,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Mike Multi Day ServiceClosed   Amelia   Updated December 11, 2023 at 8:03am   2 Most recent comment from Stefan Petrov:Hello Mike,Thanks for reaching out to us.Service duration can be configured in the service settings, but it's limited to 24 hours. In other words, you can only set the service duration to 24 hour ... des parking PaymentsClosed   Amelia   Updated December 11, 2023 at 7:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please check your credentials for payment methods, in 99.9% of cases the issue is with wrongly entered keys of that payment method. Please recheck that an ... Guglielmo Bottone Maximum cumulative number of users across servicesClosed   Amelia   Updated December 11, 2023 at 7:52am   4 Most recent comment from Marko Davidović:Hello there,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Michael Booking Form Doesn't LoadClosed Pre-purchase questions for Amelia   Updated December 11, 2023 at 7:37am   7 Most recent comment from Stefan Petrov:Hello Michael,Apologies for the late answer. The reason why the form is not visible for non-logged-in users is also because of the security settings. They're either configured in a Security plu ... Dane Getting info on the current page where appointment is madeClosed   Amelia   Updated December 11, 2023 at 6:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia currently has the following hooks: window.ameliaActions = { ViewContent: function (success = null, error = null, data) { //triggered when the ... Der_Beni What Event or Appointment is payed? --> Informations are missing in PayPalClosed   Amelia   Updated December 11, 2023 at 6:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not quite sure what you want to achieve but we will try to help as best as we can. In Amelia/setting/payments you have the option to Set MetaData ... Eliz Moreno Price based on countryClosed Pre-purchase questions for Amelia   Updated December 11, 2023 at 6:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, and no. You can achieve this with Amelia but based on employee not based on location. You can set different prices per employee so emplyoee that is ... Michele Lupini Decimal PlacesClosed   wpDataTables   Updated December 8, 2023 at 11:52pm   2 Most recent comment from Miloš Jovanović:Hi Michele,When we import the data in a new Manual Table - at the moment, there is this 'limitation' so to speak.By default, it is going to set a 4 decimals as the format;So during the Tabl ... Jamie Dobbs Search Case SensitiveClosed   wpDataTables   Updated December 8, 2023 at 11:42pm   2 Most recent comment from Miloš Jovanović:Hi Jamie,This is not related to our Plugin, but rather to which default Database Collation you are using on your WordPress Database. In our tables, we made case insensitive and accent insensitive Da ... Gloria export wpdtatableClosed   wpDataTables   Updated December 8, 2023 at 11:09pm   2 Most recent comment from Miloš Jovanović:Hi Gloria,1. First we will just point out some general Limitations for our Export Tools : The table tools functionalities are based on a 3rd party HTML5 library and they are not customizable.  Th ... Ralph Nikischer Table RelationshipsClosed Pre-purchase questions for wpDataTables   Updated December 8, 2023 at 9:39pm   3 Most recent comment from Miloš Jovanović:Hi Ralph,You are right - at the moment, for our Foreign Key Relation Columns - it is only making a "1 to 1" relation, so we can only limit editing of that Column type to the "single value selectBox". ... Frank Edit button and inline editing of field dataClosed   wpDataTables   Updated December 8, 2023 at 9:19pm   4 Most recent comment from Miloš Jovanović:Hi Frank,I am truly sorry to disappoint you again, but that is also not possible to be achieved from our Plugin's end.When it comes to tables which are linked to output Data from Formidable For ...