We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alan subdomain and main domain linkageeClosed   Amelia   Updated December 4, 2023 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Alan,Thank you for reaching out to us.Are those two sites connected to the same database?Looking forward to your reply. Riina Appointment notification 12 hrs before the appointmentClosed   Amelia   Updated December 4, 2023 at 1:26pm   3 Most recent comment from Stefan Petrov:Hello Riina,Thanks for reaching out to us. No problem, you are welcome to ask anything.Great to see that you were able to find the solution for your use case.If you have any other questions, please fe ... Sylvain Phone number fieldClosed   Amelia   Updated December 4, 2023 at 1:12pm   2 Most recent comment from Stefan Petrov:Hello Sylvain,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  ... Matthew W Juskiewicz Calendar View Unbooked & Available EmployeeClosed   Amelia   Updated December 4, 2023 at 12:54pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Kirstie Wyatt Wyatt Chart Grouping Tooltip Number bugClosed Pre-purchase questions for wpDataTables   Updated December 4, 2023 at 12:42pm   7 Most recent comment from Miloš Jovanović: Hi Kirstie,Thank you so much for all your patience and cooperation on this issue.Once again i wish to apologise for all the waiting time.-I found what the cause is for that value on the series sho ... Anne Wang I couldn't see any event after creating them in Amelia backend..Closed   Amelia   Updated December 4, 2023 at 11:26am   3 Most recent comment from Stefan Petrov:Hello Anne,Thanks for reaching out to us. After creating events in the backend, you need to add the shortcode on the front-end page to display them to the end customers.I you want to use the shortcode ... Kentaro Events listClosed   Amelia   Updated December 4, 2023 at 11:09am   2 Most recent comment from Stefan Petrov:Hello Kentaro,Thanks for reaching out to us.Do you want to display the Event Calendar or Event list? There are two different shortcodes for both booking forms. Have you used one of these two?[ameliae ... Alvaro GYM SystemaClosed Pre-purchase questions for Amelia   Updated December 4, 2023 at 10:57am   4 Most recent comment from Uroš Jovanović:Hello Alvaro,Thank you for reaching back out to us and for your patience.1. Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even ... Joern Shortcode filters resettingClosed   Amelia   Updated December 4, 2023 at 10:39am   2 Most recent comment from Uroš Jovanović:Hello Joern,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Riina Attendee can't cancel event bookingClosed   Amelia   Updated December 4, 2023 at 10:03am   4 Most recent comment from Uroš Jovanović:Hello Riina,That is fine.I will have this ticket closed. Chris Incorrect use of <label for=FORM_ELEMENT>Closed   Amelia   Updated December 4, 2023 at 9:26am   2 Most recent comment from Stefan Petrov:Hello Chris,Thanks for reaching out to us.When i check the demo (Barbershop) in elements (with the service selected), i dont see this error I guess this could be related to your site settings?Lookin ... Julia Employe panelClosed   Amelia   Updated December 4, 2023 at 8:48am   13 Most recent comment from Uroš Jovanović:Hello Squama,Thank you for reaching out to us.Can you please create a separate ticket and we will assist you with this?Looking forward to your reply. Mitchell Some people wont get confirmation emailClosed   Amelia   Updated December 4, 2023 at 6:27am   4 Most recent comment from Marko Davidović:Hello Mitchell, We can not know what method for notifications you are using but you have in our documentation explanation how each method need to be set and we do not advise using PHP https://wpameli ... Sean Markland Double books a time slotClosed   Amelia   Updated December 4, 2023 at 6:26am   2 Most recent comment from Marko Davidović:Hello Sean, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia is designed to prevent double-booking so this is not possible I'm afraid. So ... Jing Ren Step-By-Step Booking Form Custom FieldsClosed   Amelia   Updated December 3, 2023 at 6:41pm   3 Most recent comment from Uroš Jovanović:Hello Jing,Glad to hear that you resolved this issue.Please let me know if you have any other questions.