We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Vanderwekken Service PackagesClosed   Amelia   Updated November 29, 2023 at 9:37pm   2 Most recent comment from Uroš Jovanović:Hello James,Thank you for reaching out to us.You can do so with the packages feature in Amelia. Along with that, you can set up working hours for the employee that is assigned to that service for the ... Thomas821 no uso licenciaClosed Pre-purchase questions for wpDataTables   Updated November 29, 2023 at 9:32pm   2 Most recent comment from Miloš Jovanović:Hello,- If you need to switch domains at any time; You can either log in the 'old domain's'  website WP-Admin, go to our Plugin settings/Activation, and hit "deactivate" button there; ... Kevin Nicolaci Is it possible to create scarcity? forClosed Pre-purchase questions for Amelia   Updated November 29, 2023 at 9:31pm   2 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... David Hagood HyperlinkClosed   wpDataTables   Updated November 29, 2023 at 9:04pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3532413/For future reference, please don't open multipl ... Marge White Upgrading and old tablesClosed   wpDataTables   Updated November 29, 2023 at 6:15pm   2 Most recent comment from Miloš Jovanović:Hello,If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps explained here,  it is a step-by-step ... Bogdan Michitele Importing already existing table to manual tableClosed   wpDataTables   Updated November 29, 2023 at 5:19pm   2 Most recent comment from Miloš Jovanović:Hi Bogdan, It will not be possible to directly 'pick' a Simple Table through the Plugin interface in order to import that data in a Manual Table, per se. For Manual Tables, you can only pi ... Raymond Parwez edit button not showingClosed   wpDataTables   Updated November 29, 2023 at 1:47pm   11 Most recent comment from Miloš Jovanović:Hi Raymond,I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.We are just goi ... methos Vertical TableClosed   wpDataTables   Updated November 29, 2023 at 12:35pm   4 Most recent comment from Miloš Jovanović:Hello,Just a small follow up.You're welcome, i am happy to advise.I hope that tutorial helps to try with a custom solution since we don't have a built in one at the moment, as mentioned.We w ... Riina Delete package for customerClosed   Amelia   Updated November 29, 2023 at 11:12am   8 Most recent comment from Stefan Petrov:Hello Riina,No problem at all, you are welcome.As you may already know, please feel free to open a new ticket and we will gladly help you there.Have a nice day, you too! Stefanie Reiter Booking Step Additional PeopleClosed   Amelia   Updated November 29, 2023 at 10:35am   4 Most recent comment from Uroš Jovanović:Hello Stefanie,Glad to be able to assist you.PLease let me know if you have any other questions. Chris Amelia + WoOCommerce + GuestsClosed Pre-purchase questions for Amelia   Updated November 29, 2023 at 9:01am   4 Most recent comment from Marko Davidović:Hello Chris,You would need to create custom fields where they could fill in those details.Best regards.  Lars-Erik Eriksson Booking view admin sideClosed   Amelia   Updated November 29, 2023 at 9:00am   2 Most recent comment from Marko Davidović:Hello Lars, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggestio ... Kristian Remove calender on topClosed   Amelia   Updated November 29, 2023 at 7:15am   4 Most recent comment from Marko Davidović:Hello Kristian,In new 2.0 event list booking form, you have this option once you turn that off it should look like thisHope this helps.  Lee Busch can't create chartClosed   wpDataTables   Updated November 28, 2023 at 9:21pm   2 Most recent comment from Miloš Jovanović:Hi Lee,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Bilal book multiple services deposit doesnt prioritizeClosed   Amelia   Updated November 28, 2023 at 4:37pm   2 Most recent comment from Uroš Jovanović:Hello Bilal,Thank you for reaching out to us.That is how it is set up at the moment, but I will have this passed to our management to possibly change this for the future.In the meantime, please let me ...