We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ivan logic issue   Amelia   Updated 5 hours ago   5 Most recent comment from Ivan:the logic 1 appointment per day works perfect. The point is on the "work hours" in employe settings is not allowing me to have all 3 tours assigned to the same employee because  if tour 4 start 10 am ... roberto Ticket Deposit Fail Charge   Amelia   Updated 9 hours ago   12 Most recent comment from roberto:Hi Stefan,The issue has been presented again please see screenshot, if the issue won't be solved asap I am afraid I will need to find a new plugin for my event.Looking forward to hearing from you ... Richard Arto Configured SMS notifications to work in the United States   Amelia   Updated 12 hours ago   1 Most recent comment from Richard Arto:The Alpha Sender ID "Amelia" I was reading will not work with U.S cell phone carriers anymore. We are no longer sending messages anymore since November of 2024. I checked with my Web host Bluehost a ... Faraz How to get url from another column   wpDataTables   Updated 13 hours ago   3 Most recent comment from Faraz:Thanks. This has solved it for me. Lysann Reminder notification not working   Amelia   Updated 14 hours ago   3 Most recent comment from Lysann:Hi Stefan,thanks so much! One last question: do i have to set that up for every service we have (currently we have two different services where we need two different reminders because one service is ... BERHAN SONER Table Editing Issue   wpDataTables   Updated 15 hours ago   5 Most recent comment from Miloš Jovanović:Hello, I can see you're trying to create a foreign key relation for this column. Thank you for sending the video — it clearly shows the issue.When creating a new column that will be used as a f ... Mustafa Ali Yilmaz Can't schedule two different services at the same time with the forfait   Amelia   Updated 15 hours ago   1 Most recent comment from Mustafa Ali Yilmaz:Hi, so I added a forfait for 2 differents services ( employees are different for both, 1 each) and I can't schedule them at the same time when i book the forfait, but it works when i book them se ... fabien hunault Update   wpDataTables   Updated 15 hours ago   2 Most recent comment from Miloš Jovanović:Hello, You've purchased our Starter Plan, which comes with certain limitations compared to the higher-tier plans such as Standard, Pro, and Developer. As shown in your screenshot, SQL tables are ... HK Appointment / Event event info to/in woocommerce   Amelia   Updated 15 hours ago   6 Most recent comment from HK:Hello, Thanks for the feedback, it's indeed because of the new version of the cart and checkout component of woocommerce which now uses react and js component. And which also removed all hooks an ... Britta short codes not displaying event   Amelia   Updated 15 hours ago   15 Most recent comment from Britta:two different issues here: issue no 1: I cannot find where to download the standard version. please send me the direct link. I never received an email about it either, only payment confirmation.� ... Filipe Login/Register on booking   Amelia   Updated 16 hours ago   2 Most recent comment from Stefan Petrov:Hi Filipe, Thanks for reaching out to us. Unfortunately, at this time, there is no option to require customers to log in before booking. All customers who access your booking form can make a reservati ... Patrick M Wilson Work Hours   Amelia   Updated 17 hours ago   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Francesca Kendall Hairdressers   Amelia   Updated 17 hours ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At this time, unfortunately, the feature you're referring to is not available in Amelia. Supporting such a use case would result in a double booking ... Peter Mantos Support for Outlook Destop   Amelia   Updated 17 hours ago   2 Most recent comment from Stefan Petrov:Hi Peter, Thanks for reaching out to us. This would be a great addition to our plugin. I see that you also provided a manually, which is great. I would kindly suggest you to reach out to this email ad ... Against The Odds Step by step booking form preselect parameters not working   Amelia   Updated 17 hours ago   17 Most recent comment from Stefan Petrov:Hello, Unfortunately, I don't have positive news at the moment as the fix has not been created yet. It has already been forwarded to the developers, and the fix will be included as part of a futu ...