We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jitske Upgrade from Amelia standard to Pro version   Amelia   Updated 16 minutes ago   10 Most recent comment from Uroš Jovanović:Hello Jitske, Thank you for the detailed explanation — it's very helpful! Amelia can cover many aspects of what you’re looking to achieve, though there are a few important clarifications: ✅ ... Marco Neuber Data Protection and WhatsApp Business API – AV Contract and Provider Flexibility   Amelia   Updated 34 minutes ago   3 Most recent comment from Stefan Petrov:Hi Marco, Apologies for the delayed answer. Marko is out of the office, so i will jump in on this one. Here is the Amelia integrates directly with the WhatsApp Cloud API, and it does not support Twili ... HB Hansen Woo - Variable product   Amelia   Updated 41 minutes ago   4 Most recent comment from Uroš Jovanović:Hello HB, Thank you for your message. At the moment, using variable products in WooCommerce for services in Amelia is not supported. Each service requires a separate simple product to be created and l ... stefano Notifiche admin non ricevute   Amelia   Updated 55 minutes ago   2 Most recent comment from Stefan Petrov:Ciao Stefano, Grazie per averci contattato. Per impostazione predefinita, l’amministratore non riceve notifiche. Solo i clienti e i dipendenti ricevono notifiche via email dopo che una prenotazione ... Attila Szekely calendar   Amelia   Updated 1 hour ago   2 Most recent comment from Stefan Petrov:Hi Attila, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that ... Aaron Hoag Custom Notifications   Amelia   Updated 1 hour ago   2 Most recent comment from Stefan Petrov:Hi Aaron, Thanks for reaching out to us. Unfortunately, no — there isn’t a direct option to assign custom notifications to employees, but there is a similar workaround. Instead of assigning notifi ... Estudio Whatsapp Notifications   Amelia   Updated 2 hours ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. Please make sure to configure the phone number in the customer information. When customers book from the front end, they enter their phone numbers, and WhatsApp m ... Dilbea Madalin Amelia is Blocked   Amelia   Updated 3 hours ago   5 Most recent comment from Stefan Petrov:Hi Dilbea, Thanks for letting me know, great news!  Should you have any additional questions, please submit a new ticket, and we’ll gladly provide support. Have a nice day.    JN Design Package Expired Issue   Amelia   Updated 8 hours ago   7 Most recent comment from JN Design:Hi TeamHere's the situation:I’ve set the “Booking in Advance” period to 60 days in both:1. Each individual service within the package2. The global setting under Amelia > Settings > General ... Adrian Olivas Cannot Save Detail Table Query with %s Placeholder (Master-Detail Addon)   Master-Detail Tables for wpDataTables   Updated 11 hours ago   1 Most recent comment from Adrian Olivas:Hello wpDataTables Support, I am trying to set up a Master-Detail table using the Master-Detail addon (which I have purchased and activated). I have created my Master table and am now trying to create ... Jose Dugarte Separate DB Connection, Command denied to user   wpDataTables   Updated 15 hours ago   1 Most recent comment from Jose Dugarte:Hello, I'm creating a table in WPData Tables and I'm getting an error when trying to create a table with SQL query. I successfully linked a Separate DB connection to WPData Tables but when a ... Jeremy Hanke Liablity Waiver Prior to Purchase   Amelia   Updated 17 hours ago   2 Most recent comment from Uroš Jovanović:Hello Jeremy, Thank you for reaching out to us. To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... Al Trevisan Tables Not LoadingClosed   wpDataTables   Updated 17 hours ago   2 Most recent comment from Miloš Jovanović:Hello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/4025310 For future reference, please don't open multip ... Al Trevisan Imported Table Not Loading Sometimes   wpDataTables   Updated 17 hours ago   2 Most recent comment from Miloš Jovanović:Hello, This is a known issue related to tables that use server-side processing in wpDataTables. In your case, you're using a Manual table, which always runs server-side processing when retrievin ... Diego Andreo User role   Amelia   Updated 18 hours ago   2 Most recent comment from Uroš Jovanović:Hello Diego, Thank you for reaching out. Could you please share a screenshot of your WordPress Users page, specifically showing the user role assigned after the booking? Also, if possible, please prov ...