We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Alyson Melhus System not linking paid event registration to event attendees!   Amelia   Updated 31 minutes ago   7 Most recent comment from Alyson Melhus:Hi Stefan, I actually removed those rules AFTER the problem started to happen in case they were the reason for it. However, I added them back and I believe that it reset it. Could you make sure its al ... Kim REFUND   Amelia   Updated 44 minutes ago   1 Most recent comment from Kim:I HAVE REQUESTED A REFUND, and it has only been 5 days. So I get to have the rights to request a refund within 15 days. But after I submitted the refund request, nothing gave me instruction what to d ... HB Hansen Register employee   Amelia   Updated 1 hour ago   2 Most recent comment from Stefan Petrov:Hello, Unfortunately, it's not possible to assign multiple user roles to the same WordPress user, nor can the same email address be used for multiple roles. Amelia automatically creates a custome ... Mariia Cannot edit or delete test appointments in admin panel   Amelia   Updated 2 hours ago   7 Most recent comment from Mariia:Hi Stefan , I’ve disabled the Jetpack plugin using the Code Snippets method, as it couldn’t be deactivated through the regular WordPress interface. I’ve also reviewed the user roles and confirm ... Valentina Missing features   Amelia   Updated 3 hours ago   1 Most recent comment from Valentina:Hello,I'm setting up Amelia plugin on my website and I can't figure out how to show the location name instead of the location address in the event list.Can you help me?Thank you,Valentina Marcello Impossible to choose any hour for appointment   Amelia   Updated 3 hours ago   11 Most recent comment from Marcello:Hi Marko,thanks for the replay. As far as I understood I cannot create a block in Amelia (very sad), but I think it shouldn't be so difficult to implement it... Anyway, you are, on the other han ... Valentina Missing features   Amelia   Updated 3 hours ago   1 Most recent comment from Valentina:Hello,I'm setting up Amelia plugin on my website and I can't figure out how to show the location name instead of the location address in the event list.Can you help me?Thank you,Valentina Barnabás Nagy No answer from support   wpDataTables   Updated 4 hours ago   1 Most recent comment from Barnabás Nagy:Does anyone know why the support team has not responded for almost two months? Frank Stoop Passwort Kunde   Amelia   Updated 5 hours ago   6 Most recent comment from Frank Stoop:User: Agentur StoopPW: (AhTWS#b4bNTwe)D Julia Payment woocommerce not working   Amelia   Updated 5 hours ago   5 Most recent comment from Stefan Petrov:Hi Julia, Thanks for the access; however, this user doesn't have admin permissions. I cant see all the settings, can you please update them to admin permissions and i will log in to take a better ... Shadia Klingenberg Group booking   Amelia   Updated 5 hours ago   3 Most recent comment from Shadia Klingenberg:Thank you very much for your response! :) Roland GALLO Costumer Panel Connection   Amelia   Updated 5 hours ago   6 Most recent comment from Stefan Petrov:No problem, Roland. At least it’s working for now. We’ll make sure to provide a fix as soon as possible. Apologies for the inconvenience, and thank you for your patience. HB Hansen Inherit theme - Font, Color Icons break   Amelia   Updated 6 hours ago   1 Most recent comment from HB Hansen:HiAmelia appears detached from theme, since you do not inherit font, buttons and their behaviour etc. Please consider to fix this, so that it is done once by you, so that not everyone needs to all the ... Anne-sophie Problèmes connexion client   Amelia   Updated 7 hours ago   11 Most recent comment from Marko Davidović:Bonjour à nouveau, Nous avons remarqué que vous n’utilisez pas le panneau des employés, et actuellement il y a un bug avec le panneau des clients lorsqu’on n’utilise pas le panneau des employ ... julie New version breaks site   Amelia   Updated 7 hours ago   12 Most recent comment from Marko Davidović:      Hello Julie, We went on your site and installed latest version with the fix that is built in and there no errors in console or issues with employees when editing them. You can see that in the ...