We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jacopo Zedda ServiceClosed   Amelia   Updated December 15, 2023 at 12:05pm   4 Most recent comment from Stefan Petrov:Hello Jacopo,Well, the employee working schedule follows the service duration. That being said, if the service duration is 45 minutes, then the employee working schedule needs to be configured to cove ... Luca Turrin How to set different color in Google calendar appointmentClosed   Amelia   Updated December 15, 2023 at 10:13am   4 Most recent comment from Stefan Petrov:Hello PixelKit and Luca,I've couldn't explain it better myself, thanks for the "assistance", PixelKit. I'll make sure that i note this as a detailed explanation regarding the colors in ... rosy refundClosed   Amelia   Updated December 20, 2023 at 8:52am   3 Most recent comment from Stefan Petrov:Hello rosy,I can see your email with the problem explained.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivat ... miguel sobre ameliaClosed   Amelia   Updated December 15, 2023 at 9:42am   6 Most recent comment from Stefan Petrov:Hello Miguel,Apologies, when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and question ... Sean Howell How to block out specific days for a specific servicesClosed   Amelia   Updated December 15, 2023 at 9:27am   2 Most recent comment from Stefan Petrov:Hello Sean,Thanks for reaching out to us.There are two places where you can configure the working hours, the Global Working Hours and the employee work hours. Please note that the employee work hours ... PixelKit Finding appointments in the Finance area is difficultClosed   Amelia   Updated December 15, 2023 at 9:00am   4 Most recent comment from Stefan Petrov:Hello PixelKit,For the time being, this is how it is designed, but I meant forwarding this to the management/developers as a suggestion, you can also do the same on our suggestion page on this link ... Michael Collinson Not All Custom Fields Available When Building TableClosed   wpDataTables   Updated December 14, 2023 at 10:28pm   3 Most recent comment from Miloš Jovanović:Hi Michael,As the custom posts/fields, are a part of the WordPress database; pulling this data can only be done through MySQL query-based tables. Please note: Using this plugin feature requires at l ... RK Bought a plugin and for some reason its dosnt activateClosed   wpDataTables   Updated December 14, 2023 at 10:23pm   4 Most recent comment from Miloš Jovanović:Hello,i can see we are writing about the same issue on two tickets.Please check the reply on this ticket https://tmsplugins.ticksy.com/ticket/3539289/.For future reference, please don't open mul ... Isaac LeMass Stripe receiptsClosed   Amelia   Updated December 14, 2023 at 10:20pm   25 Most recent comment from Miloš Jovanović:Hi Barbara,Thank you very much for sharing these details and pointers for us.We passed all of it to our developers, and we will do our best to make built-in improvements;or at least to try to create ... Pin Filtern von zwei Tabellen mit einem filterClosed Pre-purchase questions for wpDataTables   Updated December 14, 2023 at 10:12pm   2 Most recent comment from Miloš Jovanović:Hi Pin,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Dropping Coconut Transform Values not working on responsive columnsClosed   wpDataTables   Updated December 14, 2023 at 8:59pm   2 Most recent comment from Miloš Jovanović:Hi Florian,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Richard Vann custom data sourceClosed Pre-purchase questions for wpDataTables   Updated December 14, 2023 at 5:00pm   2 Most recent comment from Miloš Jovanović:Hi Richard,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Marcelo I can't activate AmeliaClosed   Amelia   Updated December 14, 2023 at 4:18pm   4 Most recent comment from Uroš Jovanović:Hello Marcelo,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Kate Cron - remindersClosed   Amelia   Updated December 14, 2023 at 4:07pm   6 Most recent comment from Uroš Jovanović:Hello Kate,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. [email protected] I would like to change the services that can be selected for the first reservation and the second and subsequent reservations.Closed   Amelia   Updated December 14, 2023 at 2:02pm   2 Most recent comment from Stefan Petrov:Hello [email protected],Thanks for reaching out to us.That's a great idea, but, unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to s ...