We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

JUAN MARTIN PASSERA Integration between WOOCOMMERCE and AMELIAClosed   Amelia   Updated December 20, 2023 at 8:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We will explain how the logic between Amelia bookings and WooCommerce Products works: - Once you enable WooCommerce as a payment method,  in Amelia setti ... Tobias Dressel Catalog Booking FormClosed   Amelia   Updated December 20, 2023 at 7:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. When you show only one events this is the way it must show.In light of this, we encourag ... Michael Anthony Grant Unbale to use pluginClosed   Amelia   Updated December 20, 2023 at 7:26am   31 Most recent comment from Stefan Petrov:Hello Michael,Great! Thanks for the feedback. No, there is no need to open a new ticket, let me investigate this issue, as well.Here is what i've found in the consoleThat means that the issue lie ... Brody Can you show price and accept payment at locationClosed   Amelia   Updated December 20, 2023 at 7:09am   5 Most recent comment from Stefan Petrov:Hello Brody,On-site payment option is turned on by default, but if there is WooCoomerce enabled, then all other payment methods will be disabled. Unfortunatelly, there is no official integration betw ... Safa Alai Amelia Employee SettingsClosed   Amelia   Updated December 20, 2023 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Andrew FloatsClosed   wpDataTables   Updated December 19, 2023 at 8:24pm   4 Most recent comment from Aleksandar Vuković:Hello Andrew.Milos is currently out of the office, so I'm stepping in. I requested access to this file with [email protected]. Please let me know once you enable it.Also, please s ... Haroon Mustafa Show form submissions to logged in users (user id, user email) that submitted them in forminator pluginClosed Pre-purchase questions for wpDataTables   Updated December 19, 2023 at 8:20pm   4 Most recent comment from Aleksandar Vuković:Hello Mustafa.Milos is out of the office so I'll jump in.In order to hide that, please navigate to the Display tab above the table and disable this checkbox: Luana Guglielmetti Notification from AmeliaClosed   Amelia   Updated December 19, 2023 at 4:22pm   2 Most recent comment from Uroš Jovanović:Hello Luana,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Giam Amelia Package Booking Status Issue with WooCommerce Order StatusClosed   Amelia   Updated December 19, 2023 at 4:18pm   14 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for the update on this.I was able to log into your website.Can you please test it out now and let me know if it works or not?Looking forward to your reply. Manon how to cancel an event in recurring eventsClosed   Amelia   Updated December 19, 2023 at 4:01pm   2 Most recent comment from Uroš Jovanović:Hello Manon,Thank you for reaching out to us.Please check the following video on how to do this.Let me know if it works or not. Gauthier woocommerce problemClosed   Amelia   Updated December 19, 2023 at 3:22pm   2 Most recent comment from Uroš Jovanović:Hello Gauthier,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, ... Kinéba Date and timeClosed   Amelia   Updated December 19, 2023 at 1:52pm   2 Most recent comment from Stefan Petrov:Hello Kinéba,Thanks for reaching out to us.Unfortunatelly, this is not possible since you need to offer the date / time and the timeslots are mandatory. The "workaround" would be to set the service d ... Brendan Page Anchor in URL breaks booking confirmation and emailsClosed   Amelia   Updated December 19, 2023 at 1:16pm   6 Most recent comment from Uroš Jovanović:Hello Brendan,This has been passed to our developers and will provide you with an update on this as soon as possible.I appreciate your patience. Toshikazu Koga The smart phone app for AmeliaClosed Pre-purchase questions for Amelia   Updated December 19, 2023 at 1:14pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please feel free to search through our feature suggestion page, to see if someone may be already suggested this feature. If you can't see it, feel free to ... julien siino creer code accès panelClosed   Amelia   Updated December 19, 2023 at 1:03pm   2 Most recent comment from Uroš Jovanović:Hello Julien,Thank you for reaching out to us.At the moment, there is no option to create two users in Amelia with the same email. You will need to change the email of that customer and then create an ...