We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Clifford Ng userlogsClosed   Amelia   Updated December 21, 2023 at 1:58pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have these kinds of logs so at this time it is not possible to find out who ca ... Tom Catalog booking layoutClosed   Amelia   Updated December 21, 2023 at 12:54pm   4 Most recent comment from Marko Davidović:Hello there,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... Appabook Betting ID Online Betting ID Provider| Best Sports Betting SitesClosed Pre-purchase questions for Amelia   Updated December 21, 2023 at 12:49pm   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Do you need any assista ... David How to avoid two sessions in a row?Closed   Amelia   Updated December 21, 2023 at 12:26pm   4 Most recent comment from Marko Davidović:Hello there,Unfortunately, currently, this feature is not built-in in Amelia. This is only available for single appointments with option called Limit appointments per customer But when packages are ... Alison Watson Maston formatting cellsClosed   wpDataTables   Updated December 21, 2023 at 10:04am   2 Most recent comment from Aleksandar Vuković:Hello AlisonRegrettably, presently, we lack a straightforward solution for conveying new lines or line breaks when linking a table to a source Spreadsheet/CSV/Excel. Any formatting applied to the sour ... José Event with multiple attendees per reservationClosed   Amelia   Updated December 21, 2023 at 9:35am   2 Most recent comment from Stefan Petrov:Hello José,Thanks for reaching out to us.By default, unfortunatelly, currently, there is no option, but you can add some custom fields to request additional information from the customers. For examp ... miguel sobre ameliaClosed   Amelia   Updated December 21, 2023 at 9:25am   2 Most recent comment from Stefan Petrov:Hello miguel,Thanks for reaching out to us.Unfortunatelly, this is not possible. Amelia is not suitable for reservations of multiple days like your use case, since the maximum duration of service is 2 ... Diego LanguageClosed   Amelia   Updated December 21, 2023 at 7:56am   2 Most recent comment from Stefan Petrov:Good morning Diego,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation ... James Donis Limiting appointments per dayClosed   Amelia   Updated December 21, 2023 at 7:49am   4 Most recent comment from Marko Davidović:Hello there,Thank you for bringing this to our attention but when a feature has a very low number of votes it is not considered a priority. For example cart feature that we implemented and the waiting ... Bertrand Bug Database ReservationClosed Pre-purchase questions for Amelia   Updated December 20, 2023 at 1:46pm   19 Most recent comment from Aleksandar Vuković:Thank you for your kind words, Bertrand.Feel free to reach out if you have any additional questions or if there's anything else I can assist you with. We're here to provide support and ensu ... thomas Cell content prefixClosed   wpDataTables   Updated December 20, 2023 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello Thomas.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible. The fastest way would be to access the database table "wp_wp ... Gil Catalog Booking Form 2.0 suggestionsClosed   Amelia   Updated December 20, 2023 at 12:55pm   8 Most recent comment from Gil:Hey Ronnie, Thanks for letting me know, I'm glad I'm not the only one with these thoughts :) I was thinking maybe there is a way to combine V1 and V2 depending on where you want what type o ... Andzelika Disabled Show on Site Service - Not showing in BackendClosed   Amelia   Updated December 20, 2023 at 12:22pm   4 Most recent comment from Marko Davidović:Hello there,Unfortunately, currently, this feature is not built-in in Amelia. Since this is a separate service, as soon as the employee is booked on one service, he is automatically unavailable for th ... [email protected] Unable to install Amelia Full versionClosed   Amelia   Updated December 20, 2023 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please check the following article for this purpose:Are You Getting “The link you followed has expired” Error in WordPress?Please let me know if that works f ... Brody Custom Nofication EmailsClosed   Amelia   Updated December 20, 2023 at 10:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can create notification for each service in notification section just by clicking on create new notification and then you will see the option send onl ...