We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Etienn Payment link not workingClosed   Amelia   Updated December 14, 2023 at 10:56am   14 Most recent comment from Uroš Jovanović:Hello Etienn,GLad to hear that.Please let me know if you have any other questions. Taya Raine Creating PackagesClosed   Amelia   Updated December 14, 2023 at 10:37am   2 Most recent comment from Stefan Petrov:Hello Taya,Thanks for reaching out to us.When it comes to the "Packages" features, you can configure the package duration, price, and payment options, but they need to include the services, so when th ... Robin Rental BookingClosed   Amelia   Updated December 14, 2023 at 10:25am   2 Most recent comment from Stefan Petrov:Hello Robin,Thanks for reaching out to us.Unfortunately, the plugin cannot be configured with a service duration longer than 24 hours. Each service can have a maximum duration of 24h, so the customer ... Kara Adding holidays to calendarClosed   Amelia   Updated December 14, 2023 at 7:48am   6 Most recent comment from Stefan Petrov:Hello Kara,You are welcome. Regarding the tag, you can use a different shortcode [ameliaeventslistbooking tag='physics'] if you want to show the booking form for all Events that include th ... Jana Outlook syncClosed   Amelia   Updated December 14, 2023 at 7:25am   10 Most recent comment from Stefan Petrov:Hello Jana,You are welcome, great to hear that it's working now!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Rudi Conflict with Formidable Forms ModalClosed   wpDataTables   Updated December 13, 2023 at 9:37pm   2 Most recent comment from Miloš Jovanović:Hi Rudi,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... ankhou Service setupClosed   Amelia   Updated December 13, 2023 at 9:23pm   10 Most recent comment from Miloš Jovanović:Hi Ian,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... NIHAD existing customersClosed Pre-purchase questions for Amelia   Updated December 13, 2023 at 8:54pm   2 Most recent comment from Uroš Jovanović:Hello Nihad,Thank you for your interest in our product.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro lic ... Martin Suchta Does AMELIA store Refect/Canceled DataClosed   Amelia   Updated December 13, 2023 at 8:37pm   2 Most recent comment from Uroš Jovanović:Hello Martin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Frédéric Delacroix réglage tarifsClosed   Amelia   Updated December 13, 2023 at 8:10pm   6 Most recent comment from Uroš Jovanović:Hello Frédéric,For that purpose, you can create a new employee with a lower price for that service and set it to work only during that period with special days and set days off for other employees ... Juan Moreno Problem with decimals in ApexchartsClosed   wpDataTables   Updated December 14, 2023 at 12:41pm   8 Most recent comment from Miloš Jovanović:Hi Juan, We fixed the issue we had on that example Page. 1. Please check out this example our developers made for the HighCharts Engine, where they used this custom wpDataCharts callback to change the ... Florin Employee LocationClosed   Amelia   Updated December 13, 2023 at 7:12pm   2 Most recent comment from Uroš Jovanović:Hello Florin,Thank you for reaching out to us.Each employee needs to be assigned to a default location: However, when you access the Work Hours tab of the employee, you can assign all your locations ... Ken Edit current/active booking form?Closed   Amelia   Updated December 13, 2023 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Ken,Thanks for reaching out to us.No worries, we are always here to help. I suppose you already managed to get around basic stuff, but the form can be customized in the Customize / Event List B ... Benoit Setting up a booking plateform for my clientClosed   Amelia   Updated December 13, 2023 at 2:13pm   10 Most recent comment from Uroš Jovanović:Hello Benoit,Thank you for the credentials.Can you please test it out now and let me know if it works or not?Looking forward to your reply. Frédéric Delacroix Offre commerciale et PackClosed   Amelia   Updated December 13, 2023 at 11:24am   2 Most recent comment from Stefan Petrov:Hello Frédéric,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation s ...