We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ricardo Amelia's calendar does not appearClosed Pre-purchase questions for Amelia   Updated December 18, 2023 at 2:36pm   2 Most recent comment from Stefan Petrov:Hello Ricardo,Thanks for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his w ... Joe Boylan Too Many Requests errorClosed   wpDataTables   Updated December 18, 2023 at 2:33pm   4 Most recent comment from Miloš Jovanović:Hi Joe,We realised that it seems this is the same issue/subject as you wrote on the other ticket https://tmsplugins.ticksy.com/ticket/3542889/ ? We are happy to see that the issue is solved, as yo ... Mike EmployeesClosed   Amelia   Updated December 18, 2023 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Mike,Thanks for reaching out to us. Unfortunatelly, you can remove an assigned service from the employee, if there is already an appointment made for that particular service and employee. You wo ... Luana Guglielmetti Events CreationClosed   Amelia   Updated December 18, 2023 at 2:01pm   2 Most recent comment from Uroš Jovanović:Hello Luana,Thank you fo reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that ... miguel sobre ameliaClosed   Amelia   Updated December 18, 2023 at 1:53pm   6 Most recent comment from Uroš Jovanović:Hello Miguel,Thank you for the credentials.Can you please update the plugin to the latest version (7.2), test it out, and let me know if it works or not? Looking forward to your reply. miguel sobre ameliaClosed   Amelia   Updated December 18, 2023 at 1:51pm   2 Most recent comment from Uroš Jovanović:Hello Miguel,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3534388/ For future reference, please don't open ... Eveline Different Outlook CalendarsClosed   Amelia   Updated December 18, 2023 at 1:36pm   4 Most recent comment from Uroš Jovanović:Hello Eveline,Thank you for the update on this.Since you have requested a refund for this, we will approve your refund your purchase and you will receive your money back as soon as possible.If you wis ... Marcello Gribaudo Features and APIClosed Pre-purchase questions for Amelia   Updated December 18, 2023 at 1:18pm   2 Most recent comment from Uroš Jovanović:Hello Marcello,Thank you for reaching out to us and for your patience.A) Can you please let me know what you are referring to as a table of services? You can create an unlimited number of services a ... Vincent ALMA payment system API integrationClosed   Amelia   Updated December 18, 2023 at 1:00pm   4 Most recent comment from Stefan Petrov:Hello Vincent,No problem, you are welcome.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... JP Fallou Front End DashboardClosed   Amelia   Updated December 18, 2023 at 11:15am   4 Most recent comment from Uroš Jovanović:Hello JP,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features. ... Barbara Freudenschuss Google ad conversion trackingClosed   Amelia   Updated December 18, 2023 at 1:24pm   3 Most recent comment from Stefan Petrov:Hello Barbara,You can achieve this by creating a specific URL with parameters for your ad. Utilize the tool at https://ga-dev-tools.google/campaign-url-builder/ and input it as the 'Final URL&# ... Peter conditional formating datepickerClosed   wpDataTables   Updated December 18, 2023 at 11:11am   7 Most recent comment from Aleksandar Vuković:Hi again Peter.This should be fixed for 6.1. I can't promise it, but that's the plan. Antreas Stirbu Request to Implement Discounts or Offers Based on Specific Daytime HoursClosed   Amelia   Updated December 18, 2023 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Antreas,Thanks for reaching out to us. This may be useful, indeed, thank you for your suggestion. Unfortunatelly, currently, discounts are available through the packages or the coupon codes.Plea ... NICOLE ANDERSON Cart & CheckoutClosed   Amelia   Updated December 18, 2023 at 10:27am   2 Most recent comment from Stefan Petrov:Hello Nicole,Thanks for reaching out to us.When WooCoomerce payment is enabled, make sure that the Default Page and Redirect Page are configured properly. So, default page to Cart and Redirect page t ... Manon service offered only part of a dayClosed   Amelia   Updated December 18, 2023 at 10:10am   2 Most recent comment from Stefan Petrov:Hello Manon,Thanks for reaching out to us.First of all, make sure that the employee is assigned to services that you want to offered by him. Then, you would need to configure the employee work hours s ...