We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

PMB2169 User_idClosed   wpDataTables   Updated June 11, 2018 at 11:37am   4 Most recent comment from Isidora Markovic:HI Paul,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I said that because of your query where you are using columns from two tabl ... Scott J Wendell Linking to remote dataClosed Pre-purchase questions for wpDataTables   Updated June 11, 2018 at 9:56am   4 Most recent comment from [deleted]:Hi Scott J Wendell,Yes, a) could be probably achieved with Gravity Forms, but we are not creators of Gravity Forms and I can't tell you with exactly if this is possible/impossible. We do have integra ... zivleibovich Link from the charts.js to a page with filterClosed   wpDataTables   Updated June 11, 2018 at 9:55am   2 Most recent comment from Isidora Markovic:Hi zivleibovich,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Correct me if I am wrong, but you need ... Lionel Thomas Clicking a a row to redirect to record pageClosed   wpDataTables   Updated June 11, 2018 at 9:40am   9 Most recent comment from Isidora Markovic:HI wpsoil,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately that is not possible with built in features of plugin. It r ... Jack Tummers Editing Google SpreadsheetClosed Pre-purchase questions for wpDataTables   Updated June 11, 2018 at 9:40am   2 Most recent comment from [deleted]:Hi Jack,Thank you for your inquire.Easiest way to achieve this would be to create manual table because it will allow you to upload images directly into the table with media uploader without need to ma ... rjs34 Dynamic URL in columnClosed   wpDataTables   Updated June 11, 2018 at 9:38am   2 Most recent comment from Isidora Markovic:HI rjs34,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately that is not possible with built ... Kim JS Filtering & Chart PaginationClosed Pre-purchase questions for wpDataTables   Updated June 11, 2018 at 9:01am   2 Most recent comment from [deleted]:Hi Kim,Thank you for your inquire.We are using DataTables as one of two frontend engines and best way to start would be to check their documentation  - LINK.There is option to filter whole table or ... Jottes support time endedClosed Pre-purchase questions for wpDataTables   Updated June 11, 2018 at 8:57am   3 Most recent comment from Jottes:Please respond to my emails. Thank you investheory Formulated ColumnsClosed   wpDataTables   Updated June 11, 2018 at 8:32am   2 Most recent comment from Isidora Markovic:HI investheory,Thank you for your purchaseSorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.When you are using Formula column in wpda ... Pascal Highchart NumericSymbolsClosed   wpDataTables   Updated June 11, 2018 at 6:34am   2 Most recent comment from Isidora Markovic:Hi Pascal,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You can check in our documentation about wpD ... Gary Becker unable to update any table in databaseClosed   wpDataTables   Updated June 8, 2018 at 1:27pm   12 Most recent comment from Isidora Markovic:Hi Gary,We use your table in our local environment and we can't reproduce issue that you describe. Then we made table Support from query that you use in your table and we can see that is working fine ... tumateix Language TranslateClosed   Powerful Filters for wpDataTables   Updated June 8, 2018 at 11:48am   4 Most recent comment from Isidora Markovic:HI tumateix,You can find Search text in those files wp-content/plugins/wdt-powerful-filters/templates/search_filters_button.inc.php around line 2and Clear filters text in file wp-content/plugins/w ... pacofalomir Datasource MySQL query doesn't workClosed   wpDataTables   Updated June 8, 2018 at 11:24am   4 Most recent comment from Isidora Markovic:Hi pacofalomir, Thank you for your purchase. I am glad that you found a solution. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appre ... ozgurbuyukbalkan Front-End Form ConditionsClosed   wpDataTables   Updated June 7, 2018 at 2:08pm   2 Most recent comment from Miloš Jovanović:HI ozgurbuyukbalkan,Thank you for your purchase. Sorry to disappoint you but unfortunately something like this is not possible with the plugin build in features at the moment and it require some c ... David_Gascon translate table toolsClosed   wpDataTables   Updated June 7, 2018 at 12:41pm   5 Most recent comment from David_Gascon:Ah forget it! Found it a bit further! Thanks!!!!