We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alexramo table creation getting hungClosed   wpDataTables   Updated May 30, 2018 at 8:16am   25 Most recent comment from Isidora Markovic:Hi Alexramo,Let me know the results.Best regards. littlebigbox Error when importing CSVClosed   wpDataTables   Updated May 29, 2018 at 2:11pm   7 Most recent comment from Isidora Markovic:HI littlebigbox,We check your file and we notice that you have over 30000 rows which cause errors that you describe.My suggestion is to import that file throw phpmyadmin or other tool that you use fo ... TomSolid Columns limitClosed   wpDataTables   Updated May 29, 2018 at 9:43am   2 Most recent comment from Miloš Jovanović:HI Thomas,Thank you for your purchase.Can you please tell me what error appears when you enter more then 7 images.Best regards. Camille Bradbury Urgent: Spinning, won't load tablesClosed   wpDataTables   Updated May 28, 2018 at 10:13am   16 Most recent comment from Miloš Jovanović:Hi Camille,I can send you any version of our main plugin and Add-on.Just for the 2.2.1 version of our main plugin the current version that is live for add-on will not work, but we are working on rele ... Maher RTL SupportClosed Pre-purchase questions for wpDataTables   Updated May 28, 2018 at 9:24am   2 Most recent comment from [deleted]:Hi Maher,Thank you for the inquiry.We do not have built in support for RTL but I saw that a lot of people used our plugin with RTL. I think that you need to set RTL in WordPress settings or in your t ... Reidable Table / Chart #of EntriesClosed   wpDataTables   Updated May 28, 2018 at 8:34am   2 Most recent comment from Isidora Markovic:HI Chris,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Correct me if I am wrong. You want to show tab ... Richard Angermiller combining data chartsClosed   wpDataTables   Updated May 25, 2018 at 2:48pm   4 Most recent comment from Miloš Jovanović:HI Richard,Thank you for your explanation.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment. We can offer you ou ... bkuipers button cssClosed   wpDataTables   Updated May 25, 2018 at 2:36pm   2 Most recent comment from Miloš Jovanović:Hi Brian,Thank you for your purchase.CSS class for buttons are only possible with the URL column type. But if you want to apply to some other button, please provide me some example of it so I can giv ... burgunderblau invalid json response on joined table filtersClosed   wpDataTables   Updated May 25, 2018 at 12:25pm   5 Most recent comment from Miloš Jovanović:HI burgunderblau,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and ... Lisa Currier Need help with errorClosed Pre-purchase questions for wpDataTables   Updated May 25, 2018 at 10:40am   8 Most recent comment from [deleted]:Hi Lisa,Please describe me a problem that you have. markenvato23 Conditional FilteringClosed   wpDataTables   Updated May 24, 2018 at 3:41pm   2 Most recent comment from Miloš Jovanović:HI markenvato23,Thank you for your purchase.Sorry for disappointment but unfortunately there is no plugin setting to achieve the behavior of the tables like you described below. Something like this w ... Lisa Currier Need new purchase code so I can submit ticket and fix problem.Closed Pre-purchase questions for wpDataTables   Updated May 24, 2018 at 9:53am   4 Most recent comment from [deleted]:Hi Lisa,You can extend it on CodeCanyon at this link, you just have to be logged in as user who brought the plugin. treido freezing column and rowClosed   wpDataTables   Updated May 24, 2018 at 9:18am   4 Most recent comment from Miloš Jovanović:HI treido,You are welcome.Best regards. Reidable ChartsClosed   wpDataTables   Updated May 23, 2018 at 4:04pm   8 Most recent comment from Miloš Jovanović:Hi Chris,It is not available for this version of Gravity add-on we are working on release and hopefully it will be released soon.The formidable form ( and the current Gravity form tables ) are just u ... evkinfarns chart axis labelsClosed   wpDataTables   Updated May 23, 2018 at 3:23pm   6 Most recent comment from Miloš Jovanović:HI Kevin,That topic in our documentation requires some development skill in order to use wpDataChart callbacks.In order to change and customize the HighChart library you must use jQuery like from thi ...