We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

spounch No filter.Closed   Powerful Filters for wpDataTables   Updated June 27, 2018 at 12:32pm   17 Most recent comment from Miloš Jovanović:Hi spounch, If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query ... hyuneek calculated totalClosed   wpDataTables   Updated June 27, 2018 at 9:20am   2 Most recent comment from Miloš Jovanović:Hi hyuneek,Thank you for your purchase.Unfortunately integer and float values that are used to calculate sum, average etc does not have option to have null values , instead of null values the 0 will ... hyuneek sum of formulaClosed   wpDataTables   Updated June 27, 2018 at 8:23am   2 Most recent comment from Isidora Markovic:Hi hyuneek,Thank you for your purchase.Unfortunately at the moment there’s no built-in solution. However it appears in requests from time to time so we will add to our idea list and look into some ... thebigb Chart Viewport AnimationClosed   wpDataTables   Updated June 26, 2018 at 3:53pm   2 Most recent comment from Isidora Markovic:Hi Marcus,Thank you for your purchase.Unfortunately that is not possible with built in features of plugin. It require some code customization.Please note that customization questions like this one are ... Aditya Lele Export to Excel with Float ColumnClosed   wpDataTables   Updated June 26, 2018 at 3:46pm   4 Most recent comment from Miloš Jovanović:Hi adityalele55,The format of the numbers from the settings page should be the same like the format that is entered in the file.So can you please check if the number format is the same in the setting ... cpshart calculated column running totalsClosed   wpDataTables   Updated June 26, 2018 at 11:33am   8 Most recent comment from Miloš Jovanović:Hi Colin,You are welcome.Hope that you will achieve this request and everything will work fine.Best regards. jackyjni How and what database are hosted at?Closed   wpDataTables   Updated June 26, 2018 at 9:36am   2 Most recent comment from Miloš Jovanović:Hi jackyjni,Thank you for your purchase.As I can see there is the same ticket regarding this questions, so my college will answer you.I will close this ticket and you can continue the discussion on o ... Andrew Botterill Manual TablesClosed   wpDataTables   Updated June 25, 2018 at 9:39am   2 Most recent comment from Miloš Jovanović:HI Andrew Botterill,Thank you for your purchase.Can you please first clear your browser cache and tell me do you still have the same issue after that.Best regards. Digital_Analog Creating line chart using 200k row dataset yields in php memory errorsClosed   wpDataTables   Updated June 25, 2018 at 9:33am   2 Most recent comment from Miloš Jovanović:HI Digital_Analog,Thank you for your purchase.Can you please tell me is it possible to send me the file ( zipped or sql ) from which you created that table so I can try to recreate the issue on my si ... juan p guisasola Plugin doesnt workClosed   wpDataTables   Updated June 25, 2018 at 9:27am   2 Most recent comment from Miloš Jovanović:Hi juan p guisasola,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s th ... trampsta Database LinkClosed   wpDataTables   Updated June 25, 2018 at 9:12am   2 Most recent comment from Isidora Markovic:Hi trampsta,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ef ... hyuneek fronend edit for formidableforms + wpdatatableClosed   Formidable Forms integration for wpDataTables   Updated June 25, 2018 at 8:10am   2 Most recent comment from Isidora Markovic:Hi hyuneek,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Please note that tables created with Formida ... jfullerton1 error when trying to edit field in browser front endClosed   wpDataTables   Updated June 25, 2018 at 8:02am   9 Most recent comment from Isidora Markovic:Hi John,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.  I am glad that now is working fine. If you have any mor ... Ian Randell Tables loading very slowlyClosed   wpDataTables   Updated June 22, 2018 at 5:04pm   43 Most recent comment from Digital_Analog:Literally took 2 months to resolve a ticket that really was never resolved. What are the memory requirements for this tool? I'm running into the exact same issues and I've tried modifying php.ini valu ... Connor Pace Plugin FunctionalityClosed Pre-purchase questions for wpDataTables   Updated June 22, 2018 at 9:29am   3 Most recent comment from [deleted]:Hi Connor Pace,We are using column names (original header) for most of plugin functionality like filtering, sorting etc. We do not recommend using tables with dynamic column names because we could no ...