We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Landon Kroeker Tabs as seperate shortcodesClosed Pre-purchase questions for wpDataTables   Updated June 12, 2018 at 2:33pm   3 Most recent comment from Landon Kroeker:Nope that answers my question!"If Google Spreadsheet file has more than one sheet, then when you are creating the wpDataTable you can choose from which sheet you want to create wpDataTable." Charmian Filter not showing entriesClosed   Powerful Filters for wpDataTables   Updated June 12, 2018 at 11:19am   4 Most recent comment from Isidora Markovic:Hi Charmian,You are welcome.  Glad that we help you to solve the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it i ... radoslawoska Cascade does not workClosed   Powerful Filters for wpDataTables   Updated June 12, 2018 at 11:18am   53 Most recent comment from Isidora Markovic:Hi radoslawoska,Bogdan is on vacation so I will help you.Sorry for late response,We were busy by debugging table that you made from that view.We finally figure out what cause the issue. In your view y ... Marty WordPress Site SearchClosed   wpDataTables   Updated June 12, 2018 at 9:40am   8 Most recent comment from Isidora Markovic:HI Marty,You are welcome.Best regards. xaverlalo Bug: Wrong value of field with foreign key when editing other fieldClosed   wpDataTables   Updated June 12, 2018 at 9:39am   22 Most recent comment from Isidora Markovic:HI xaverlalo,We can feel your frustration and of course it is not in our interest to get our users frustrated. I apologize for my actions on your website, but I just what to help you out by trying t ... eric Show entry number not display numberClosed   wpDataTables   Updated June 12, 2018 at 9:18am   8 Most recent comment from Isidora Markovic:HI eric,You are welcome.  Glad that we help you to solve the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if y ... Patrick Kellogg css styling (width) for a chartClosed   wpDataTables   Updated June 12, 2018 at 8:46am   2 Most recent comment from Isidora Markovic:HI Patrick,Thank you for your purchase.When you making chart in chart wizard you can set custom width or to use responsive width depends of your needs. (attachment) Chris COOPER Searching when Server Side enabledClosed   wpDataTables   Updated June 12, 2018 at 8:31am   2 Most recent comment from Isidora Markovic:HI Chris,Thank you for your purchase.Can you please tell me which data source you are using for this table? If the answer is MySQL query, can you please provide me that query so I can take a look. Pascal HighChart Callback FormatClosed   wpDataTables   Updated June 12, 2018 at 6:51am   2 Most recent comment from Isidora Markovic:Hi Pascal,Thank you for your purchase.wpDataChart callback are made for developers which need some custom solution of charts that is not in built in features of plugin. This is not included in standa ... _riccardo_ Summation of "column formula"Closed   wpDataTables   Updated June 12, 2018 at 6:27am   4 Most recent comment from Isidora Markovic:Hi Riccardo,You are welcome.We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so we will add to our idea list and look into s ... Paul D. KPOGNON Loading of dropdown listClosed   wpDataTables   Updated June 11, 2018 at 3:21pm   2 Most recent comment from Isidora Markovic:HI Paul,Thank you for your purchase.Can you please tell me did you update version 2.2.2? We lunch this version recently, but we didn't release auto update yet but you can update the plugin manually ... eric Excel,CSV,Print does not output the sum,avg, min and max valuesClosed   wpDataTables   Updated June 11, 2018 at 3:16pm   2 Most recent comment from Isidora Markovic:HI eric,Thank you for your purchase.Table Tools consists of a block of buttons that provides additional features for the tables: export to PDF, export to CSV, export to Excel, print view, toggle for ... drutel table creationClosed   wpDataTables   Updated June 11, 2018 at 1:55pm   4 Most recent comment from Isidora Markovic:HI André,You are welcome.  Glad that we help you. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a mi ... Chris Installing update 2.2Closed   wpDataTables   Updated June 11, 2018 at 12:59pm   17 Most recent comment from Isidora Markovic:HI Ezequiel,Thank you for your purchase. When you have questions or issues which are not related to the title of the active ticket or if you are posting on tickets that is not yours can you please ... PMB2169 User_idClosed   wpDataTables   Updated June 11, 2018 at 11:37am   4 Most recent comment from Isidora Markovic:HI Paul,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I said that because of your query where you are using columns from two tabl ...