We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

crios121 RefundClosed   Gravity Forms integration for wpDataTables   Updated June 1, 2018 at 11:02am   9 Most recent comment from crios121:Thank you for the update.  [email protected] Wolfgang KPI WebAppClosed Pre-purchase questions for wpDataTables   Updated June 1, 2018 at 9:53am   2 Most recent comment from [deleted]:Hi Wolfgang,Thank you for your inquire.For data fetched from SQL our plugin has an option to create a table based on MySQL query. You can find more information about it in our - DocumentationFor cha ... Emmett Moore shortcodesClosed Pre-purchase questions for wpDataTables   Updated June 1, 2018 at 9:26am   2 Most recent comment from [deleted]:Hi Emmett Moore,Thank you for the inquiry.Yes, it is possible. Everything you should do is to enable Parse shortcodes option on wpDataTables settings page.You can try our sandbox site: Front-end & ... DanielRaetz Logarithmic chartsClosed Pre-purchase questions for wpDataTables   Updated May 31, 2018 at 10:48pm   2 Most recent comment from [deleted]:Hi Daniel,Thank you for your inquire.We do not have that option built in but it should be doable with chart callback as little customization. You can find more information about chart callbacks in ou ... cdtadmin Correlated Sub-queriesClosed Pre-purchase questions for wpDataTables   Updated May 31, 2018 at 10:30pm   5 Most recent comment from [deleted]:Hi purcepa,If you have problem that it is not related to the ticket please open a new one in future.For your suggestion please understand that this problem is more complex than it may seems. We could ... Jelena Trickovic server side processingClosed   wpDataTables   Updated May 31, 2018 at 3:23pm   6 Most recent comment from Isidora Markovic:Pozdrav Jelena,Nema na cemu.Ako budete imali bilo kakvih problema sa plaginom slobodno nas kontaktirajte i mi cemo vam sa zadovoljstvom pomoci.Bili bi vam zahvalni ako bi izdvojili minut da ostavite r ... Robert Hom UpateClosed   wpDataTables   Updated May 31, 2018 at 12:42pm   24 Most recent comment from Miloš Jovanović:Hi Rob,You are welcome. hope that everything will work fine now.If you have any more issues feel free to open a new ticket.If you like our plugin and support we'd greatly appreciate it if you could ta ... salesprodomains Where to put Purchase Code in WordPressClosed   Powerful Filters for wpDataTables   Updated May 31, 2018 at 8:27am   2 Most recent comment from Isidora Markovic:HI salesprodomains,Thank you for your purchase.No, there is no option where you can insert purchase code for add-ons. It is available only option for purchase code for wpdataables which you can find ... pauls92509 Scott select boxClosed   Powerful Filters for wpDataTables   Updated May 31, 2018 at 6:06am   13 Most recent comment from Isidora Markovic:HI pauls92509,You are welcome. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a revie ... berkay01 Change the URLClosed   wpDataTables   Updated May 30, 2018 at 4:19pm   2 Most recent comment from Miloš Jovanović:Hi Berkay,Thank you for your purchase.It looks like you still have the Lite version of that site.Can you please follow this guide to install the full version on other site.Please take a look at our  ... immoeinfach Extremly slow siteClosed   wpDataTables   Updated May 30, 2018 at 12:52pm   8 Most recent comment from Isidora Markovic:HI immoeinfach,Unfortunately I can't tell you exactly when it will be because we have a lot of priority task that have to be done.Best regards. thompanilla linking to json (table creation)Closed   wpDataTables   Updated May 30, 2018 at 9:50am   4 Most recent comment from Miloš Jovanović:Hi thompanilla,It looks like this are just some warrningsOk, first in file  ../wp-content/plugins/wpdatatables/templates/admin/table-settings/add_column_modal.inc.php find this line of code timjo importing g Sheet with imagwClosed   wpDataTables   Updated May 30, 2018 at 9:36am   13 Most recent comment from Miloš Jovanović:Hi Tim,Probably because you enabled Scrollable option. If the scrollable option is unchecked the Limit table width ( like from attachment) will be visible.From there you will get and option to set fo ... escueladireccion Placeholders in PHPClosed   wpDataTables   Updated May 30, 2018 at 9:30am   7 Most recent comment from Miloš Jovanović:Hi Iban, Sorry for late response we are in the middle of releasing the new product. As for your case instead of CURRENT USER ID  if you want to get the ID you can call this function $currentUserI ... tumateix FILTER NOT WORKING LIKE EXAMPLEClosed   Powerful Filters for wpDataTables   Updated May 30, 2018 at 9:08am   17 Most recent comment from Miloš Jovanović:HI tumateix,Cascade filtering is mainly made when you have filters like select box or checkbox ( in order to see the results based on the filters that are selected in the previous filter) I just s ...