Okay
  Public Ticket #1627353
CSS BUG or not ?
Closed

Comments

  • UlrichGenisson started the conversation

    Hello,

    I updated the KLEO theme yesterday to version 4.3.9.

    I am in PHP 7.

    there was no particular problem of posting until yesterday.

    t I have adisplay problem.

    Here’s what I should have and had until yesterday:

    01.JPG

    And here is what I have on the page:

    02.JPG

    I switched to PHP 7.1 to check if it did not come from there.

    Do you have any idea of the source of the problem ?

    Thanks for your help.

    (no need to ask me admin access to the site, i can not do it.)

    Attached files:  01.JPG
      02.JPG

  •  241
    Milan replied

    Hi UlrichGenisson,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    Can you please tell me which version of plugin you are using? in latest version which is 2.2.2 you have option Include bootstrap on front end. From your screenshot it looks like that our bootstrap is not included on front-end. Can you please try to turn on this option or to turn off if is already on?

  •   UlrichGenisson replied privately
  •  241
    Milan replied

    Hi UlrichGenisson,

    We are not sure, but theme maybe change something with bootstrap framework that cause conflict with our plugin. We made solution for such cases when theme or other plugin use also bootstrap to include noconflict bootstrap instead of full version. Can you please try to turn off that option Include bootstrap in front end and check is it working?

  •   UlrichGenisson replied privately
  •  241
    Milan replied

    Hi UlrichGenisson,

    It is hard to investigate when we don't have access to the website as you mention below

    (no need to ask me admin access to the site, i can not do it.)

    You can try to comment code in file wp-content/plugins/wpdatatables/source/class.wdttools.php: around line 864

    you will find this:

    if (!is_admin() && get_option('wdtIncludeBootstrap') == 1) {
            wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }else if (is_admin() && get_option('wdtIncludeBootstrapBackEnd') == 1){
                wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }else{
                wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/noconf.bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }

    and comment all like this

    // if (!is_admin() && get_option('wdtIncludeBootstrap') == 1) {
    // wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
    // }else if (is_admin() && get_option('wdtIncludeBootstrapBackEnd') == 1){
    // wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
    // }else{
    // wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/noconf.bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
    // }

    If this not help my suggestion is to contact theme support and find out what they changed and to gave you some instructions how to resolve this, because we try all possible solution with our plugin.

  • UlrichGenisson replied

    Thank you Milan for your efforts.

    But all these tests give nothing.
    I intervened in "content / plugins / wpdatatables / source / class.wdttools.php: around line 864" it did not change anything.
    So I upgraded to WPDataTables 2.2.2
    Still no change.
    I created a new SQL database link in a new table (006.JPG), but WPDataTables does not work. The data is not classified correctly, I do not have access to the tools ...

    I think the problem is elsewhere.

    Concretely, I ask you to ask yourself about the screenshot 004.JPG.
    Why do not I ever have a full load? it turns in the void!
    I went to check the SQL table (007.JPG), there has been no change since January 2018 ...

    I do not understand....

    Am I the only one with this problem today ??

    Today the WPDataTables Plugin no longer works in my wordpress in my opinion. Why ? Why your plugin?

    Attached files:  007.JPG
      006.JPG
      004.JPG

  • UlrichGenisson replied

    I have the same problem with the manual creation of a table ...

    it does not load ...

    Attached files:  008.JPG

  •   Milan replied privately
  • UlrichGenisson replied

    Thank you for these explanations Milan.

    It is clearer.
    I am not a webmaster, I am not a programmer, I am specialized in nutrition. But I have no other choice than to do everything alone.
    I did several tests again, depending on what you told me, but really nothing works.
    With the changes in class.wdtools.php there is nothing else that loads, as you can see in the screenshot ...

    I can not touch the theme, because everything is developed with, it's a production site.
    At Kléo they are deaf, I can not make myself heard.

    I will have no choice but to use another plugin to link my SQL database to my site ...

    Attached files:  009.JPG

  •   Milan replied privately
  • UlrichGenisson replied

    I can not do it Milan.

    it gets too complicated for me and it takes me too much time ...

    https://seventhqueen.com/support/forums/topic/kleo-updated-to-version-4-3-9-bug-bootstrap-frameworks-wpdatatables-2-2-2#post-202967

    I want to try your solution 1.7.2 :( 

  •   Milan replied privately
  • UlrichGenisson replied

    Hello again Milan,

    With the support of Kleo we were able to advance on the problem and identify it more finely.

    https://seventhqueen.com/support/forums/topic/kleo-updated-to-version-4-3-9-bug-bootstrap-frameworks-wpdatatables-2-2-2#post-203093
    The problem comes from RTMedia. When I disable the plugin, I find the good appearance and everything is in order.
    WPDataTables therefore has a conflict with RTmedia 4.5.1.


    Can we do something?

    Attached files:  011.JPG

  •  241
    Milan replied

    Hi UlrichGenisson,

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    I am glad that now is working fine. 

    Unfortunately the issues like conflicts with third party plugins are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin is not familiar. Resolving and debugging third party software and hardware issues are out of the standard support that we provide. 

    Best regards.

  • UlrichGenisson replied

    Hello Milan,

    Today the problem is not solved.

    There is a direct conflict between Rtmedia and WPDataTables.
    I only did a test of inactivation of RTMedia, but I can not do without it since it is integrated between Wordpress and BuddyPress!

    You should start researching with people at RTmedia, because I'm probably not the only one with this configuration. The problem appeared after RTMedia 4.5.1 update

    I'm waiting for a last feedback from Kleo's support since RTmedia is included in their pack.

    RTmedia does not provide support directly

    If it does not work, I will do a test with version 1.7.2 of WPDataTables.

  •   Milan replied privately
  • UlrichGenisson replied

    Thanks for your help. I was finally heard at RTmedia. they have just released a 4.5.2 version of the plugin with these modifications:

    4.5.2 [July 11, 2018] NEW

    Added JavaScript hook to handle uploader slide event Doc ENHANCEMENT

    Added translation support for “Search Media” string FIXED

    PHP notices JavaScript issue with Upload terms Issue with media privacy and search caused by conditional check for Nouveau template Nouveau template issue with the error message of Upload terms in BuddyPress Activity stream

    Since the bug is gone.

    I sincerely thank you for your help, to identify the problem and try to find a solution.

    You are at the top !

    the problem is solved !

  •  241
    Milan replied

    Hi UlrichGenisson,

    You are welcome.  I am glad that now everything is working fine.

    If you have any more issues or questions feel free to open a new ticket, we will gladly help.

    We'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks! 

  • UlrichGenisson replied

    Done :)

  •  241
    Milan replied

    Hi UlrichGenisson,

    Thank you so much for great review. It means to us a lot.

    Have a nice day.

    Best regards.