We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Helpdesk Branded Insights wpDataTablesClosed   wpDataTables   Updated June 19, 2018 at 11:18am   2 Most recent comment from Isidora Markovic:Hi Gary,Thank you for your purchase.When you add code in Custom wpDataTables CSS under the "Custom JS AND CSS" in main settings of wpdatatables it will be affected on all tables, but if you want j ... echabok Remove the Sum LableClosed Pre-purchase questions for wpDataTables   Updated June 19, 2018 at 9:22am   2 Most recent comment from [deleted]:Hi echabok,Thank you for the inquiry.Unfortunately it is not possible to show just the sum without some character. There should be at least one character that will be shown before SUM value, but somet ... chickern No option to format the dateClosed   wpDataTables   Updated June 19, 2018 at 9:12am   3 Most recent comment from Isidora Markovic:Hi chickern,Thank you for your purchase.Yes is it available when you import the data source with first option in table wizard and also with third option when you import the file and then wpDataTables ... Pascal Vieille Conditionnal tagClosed   Report Builder for wpDataTables   Updated June 18, 2018 at 12:07pm   2 Most recent comment from [deleted]:Hi Pascal,Thank you for your inquire.Unfortunately there is no option to use conditional logic in reports at this moment. Only option to control what data will be included from one column would be wit ... equalitygr Fields translationClosed   wpDataTables   Updated June 18, 2018 at 12:03pm   2 Most recent comment from Isidora Markovic:HI equalitygr,Thank you for your purchase.Unfortunately, that is not possible at the moment, because it is generated from bootstrap-select library that we used for this feature. I will forward this t ... ThaboMotaoane foreign key not pullingClosed   wpDataTables   Updated June 18, 2018 at 11:51am   2 Most recent comment from Isidora Markovic:Hi ThaboMotaoane,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I have problems with opening file that ... Dylan Keys Mobile Responsive FormatClosed Pre-purchase questions for wpDataTables   Updated June 18, 2018 at 10:00am   4 Most recent comment from [deleted]:Hi Dylan Keys,Unfortunately we don't have written CSS. To achieve something like that you would need to write CSS by your own. Stuart Problem with Float data typeClosed   wpDataTables   Updated June 18, 2018 at 9:19am   4 Most recent comment from Isidora Markovic:Hi Stuart,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.   If you have any more issues or questions feel free ... markenvato23 Excel-like Front EndClosed   wpDataTables   Updated June 18, 2018 at 8:42am   2 Most recent comment from Isidora Markovic:Hi markenvato23,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Sorry for disappointment, but that is no ... evagutierrez82 Where is my zip file?Closed   wpDataTables   Updated June 18, 2018 at 7:59am   4 Most recent comment from Isidora Markovic:Hi evagutierrez82,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We are not sure how your local system is setup, but by default wh ... Ethan pre filtering tableClosed   wpDataTables   Updated June 15, 2018 at 5:30am   6 Most recent comment from Isidora Markovic:Hi Ethan,Can you please update to the latest version which is 2.2.2? We didn't release auto update yet, but you can update the plugin manually by following this steps: 1.) Download zip from this l ... irim_2015 non-functioning multi-select filtersClosed   Powerful Filters for wpDataTables   Updated June 15, 2018 at 5:14am   33 Most recent comment from Isidora Markovic:Hi irim_2015,You are welcome.  Glad that we help you to solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it ... Hannes Pre-purchase questionClosed Pre-purchase questions for wpDataTables   Updated June 14, 2018 at 8:50am   2 Most recent comment from [deleted]:Hi Hannes,Thank you for your inquire.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy i ... Helpdesk Branded Insights wpDataTables - Drilling / HierarchiesClosed   wpDataTables   Updated June 14, 2018 at 6:22am   6 Most recent comment from Isidora Markovic:Hi Gary,Sorry for disappointment but something like this is not possible with built in features of plugin.Best regards XnPartners Strange WP behavior after install of wpDataTablesClosed   wpDataTables   Updated June 13, 2018 at 11:23am   10 Most recent comment from Isidora Markovic:Hi Fernando,Bogdan is on vacation so I will continue communications with you.Let me know do you have same issue on another site.Best regards.