We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bienecaro Hiding entry fields in modalClosed   wpDataTables   Updated June 5, 2018 at 8:22am   4 Most recent comment from Isidora Markovic:HI Bienecaro,You re welcome. Unfortunately only option is that I provide to you in previous post. Thank you for your suggestion.We carefully follow customers requirements and try to implement most o ... Frank Creating more than one column in wpdatatablesClosed   wpDataTables   Updated June 5, 2018 at 8:20am   2 Most recent comment from Isidora Markovic:HI Frank,Thank you for your purchase.WordPress and its plugins store the data in a specific MySQL database, usually referred to as “WPDB”. The structure familiar to users, is based on different p ... bsutherland Editing data in the WP BackendClosed   wpDataTables   Updated June 5, 2018 at 7:43am   12 Most recent comment from Miloš Jovanović:Hi bsutherland,Glad to be able to help, you are welcome.Hope that everything will work fine now.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a Rev ... harrywstone Dropdown functionalityClosed   wpDataTables   Updated June 5, 2018 at 7:38am   4 Most recent comment from Miloš Jovanović:Hi harrywstone,You are welcome.Best regards. Helpdesk Branded Insights wpDataCharts CallbacksClosed   wpDataTables   Updated June 5, 2018 at 7:37am   24 Most recent comment from Miloš Jovanović:Hi Gary,The pleasure is mine.Hope that everything will work fine and thank you for your feed back. We will definitely consider this in improving the documentation.If you like our plugin and support w ... Robert Barnes Update breaks previous tables and strange edit behaviourClosed   wpDataTables   Updated June 4, 2018 at 6:17pm   5 Most recent comment from Maxglo:HolaQuiero actualizar a la versión 2.2.1 desde la versión Versión 2.1 He seguido todos los pasos que se indican en el manual y que replico unas líneas más abajo y no hay manera de que funcione.T ... atapx Multi-row editingClosed   wpDataTables   Updated June 4, 2018 at 4:39pm   4 Most recent comment from Isidora Markovic:Hi atapx,We are using clickEvent which you can find in file wp-content/plugins/wpdatatables/assets/js/wpdatatables/wpdatatables.js Frank Issue with GUIClosed   wpDataTables   Updated June 4, 2018 at 12:51pm   2 Most recent comment from Miloš Jovanović:HI Frank,Thank you for your purchase.Can you please tell me do you have installed mod security on your server because this datestamp can be related to some security.Best regards. pauls92509 Scott data source questionsClosed   wpDataTables   Updated June 4, 2018 at 12:05pm   8 Most recent comment from Miloš Jovanović:Hi pauls92509,Sorry but I did not quite understand what are you trying to achieve. Do you have any example/screenshot so I can take a look and give you my suggestion.Best regards. mcreighton image fieldClosed   wpDataTables   Updated June 4, 2018 at 11:22am   2 Most recent comment from Miloš Jovanović:Hi MIke,Thank you for your purchase.We did not encounter the users that are using Eform. For now we have integration add-ons with Gravity and Formidable forms.I assume that the issue is how the Efor ... Kris editing tablesClosed   wpDataTables   Updated June 4, 2018 at 10:02am   4 Most recent comment from Miloš Jovanović:HI Kris,We have our FAQ page where you can find some useful informations, also searching  tickets may help.We are working to improve our FAQ page and add some more examples so if you have any quest ... alanpsimmonds Multiselect limitClosed   wpDataTables   Updated June 4, 2018 at 9:25am   2 Most recent comment from Miloš Jovanović:Hi Alan,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effic ... jjanicik HTML EditorClosed   wpDataTables   Updated June 4, 2018 at 9:21am   2 Most recent comment from Isidora Markovic:Hi jjanicik,Thank you for your purchase.Please note that customization questions like this one are not covered in the included support for the plugin. Included support covers help with bugs and gene ... Rob Church Changing report builder button classClosed   Report Builder for wpDataTables   Updated June 4, 2018 at 8:09am   2 Most recent comment from [deleted]:Hi robchur,Thank you for your inquire.If you want to right align report download button you can do it with CSS by adding rule for "reportbuilder_button" class. You will probably need to add float:rig ... Owen Greaves URL Link in a RowClosed   wpDataTables   Updated June 4, 2018 at 6:30am   2 Most recent comment from Isidora Markovic:Hi Owen,Thank you for your purchase.Unfortunately that is not possible with built in features of plugin. It requires some code customization.