We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Quint Update BugClosed   wpDataTables   Updated May 23, 2018 at 2:53pm   13 Most recent comment from Miloš Jovanović:Hi Quint,Glad to hear that you managed to find the solution.Hope that everything will work fine.Best regards. portalila Editing cell Select box ImpossibleClosed   wpDataTables   Updated May 23, 2018 at 12:45pm   4 Most recent comment from Miloš Jovanović:HI Lila,I can see below that you solved the issue, good job.Yes the issue can be if there are more then one bootstrap.js files. Looking at your screenshot I can see that you disabled our bootstrap.js ... Chase Sabers SQL Query Date RangeClosed   wpDataTables   Updated May 23, 2018 at 9:34am   10 Most recent comment from Miloš Jovanović:HI Chase,Glad to hear that you managed to find a solution and thank you for sharing it.We will consider something like this as a feature for our next updates.As for now we added some more placeholder ... Helpdesk Branded Insights wpDataCharts - Chart Engine Chart Types and FormattngClosed Pre-purchase questions for wpDataTables   Updated May 23, 2018 at 9:29am   7 Most recent comment from [deleted]:Hi Gary,If you bright the licence please open a ticket in wpDataTables category with your purchase key and one of our support agents will answer on your questions. tmt2012 I can not Create a table manually ?Closed   wpDataTables   Updated May 22, 2018 at 5:07pm   10 Most recent comment from Miloš Jovanović:HI tmt2012,Thank you for your suggestion.For now the link column have _blank and _self as a target attribute.I will forward your request to my team and hopefully we can implement this in our next upd ... Stuart Charts Bug in 2.2+Closed   wpDataTables   Updated May 22, 2018 at 1:55pm   10 Most recent comment from Miloš Jovanović:HI Stuart,Glad to be able to help. you are welcome.Hope that everything should work fine now.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a revie ... chrisly Image Column LinkClosed   wpDataTables   Updated May 22, 2018 at 1:24pm   2 Most recent comment from Miloš Jovanović:Hi chrisly,Thank you for your purchase.Sorry to disappoint you but hyperlinking images are not supported in the plugin built in features at the moment.As a workaround I can suggest you to take a look ... Wesley Lawson SearchClosed   wpDataTables   Updated May 22, 2018 at 10:29am   4 Most recent comment from Miloš Jovanović:HI Wes,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve t ... Beber31 Date StampingClosed   wpDataTables   Updated May 22, 2018 at 10:27am   6 Most recent comment from Miloš Jovanović:HI Beber31,Can you please update the plugin to 2.2.1 version.The list of all available formats are in the wpdatatables settings page ( attachment).Probably there is an issue with the format that is i ... Gary User data access controlClosed Pre-purchase questions for wpDataTables   Updated May 22, 2018 at 9:42am   2 Most recent comment from [deleted]:Hi Gary,Thank you for t he inquiry.It is not possible out of the box features to control which user role can see the table, but it is possible to set which user roles will be able to edit the table. ... Tamir Halperin I'm ready to buy your product but I need a specific feature that my current application providesClosed Pre-purchase questions for wpDataTables   Updated May 21, 2018 at 12:47pm   6 Most recent comment from [deleted]:Hi Tamir,This could be done but not with built in options. It will require developing a custom solution. Rob Church Report Grouping and FiltersClosed   Report Builder for wpDataTables   Updated May 21, 2018 at 12:27pm   2 Most recent comment from Miloš Jovanović:Hi robchur,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards. inazr ChartsClosed   wpDataTables   Updated May 21, 2018 at 12:18pm   4 Most recent comment from Miloš Jovanović:HI Stephan,Glad to hear that Milan helped you out with the issue below.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on thi ... Sam Davis URL to filter on date rangeClosed Pre-purchase questions for wpDataTables   Updated May 21, 2018 at 12:00pm   6 Most recent comment from [deleted]:Hi Sam,We released new version of the plugin recently. If you do not use it please update to the latest version to see does it helps. If it doesn't please open a ticket in corresponding section of thi ... Paul D. KPOGNON The speed of table loadingClosed   wpDataTables   Updated May 21, 2018 at 11:17am   2 Most recent comment from Miloš Jovanović:HI Paul,Thank you for your purchase.The select boxes are now using server side processing to load the results.As I can see the table took 3-4 seconds to load.Best regards.