As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

ludovic slot blocked after 1 bookingClosed   Amelia   Updated September 18, 2019 at 9:23am   14 Most recent comment from Miloš Jovanović:Hi ludovic,In your case you just need to check the option in the Amelia Settings-> Labels settings the second one( attachment), i did that for your so everything should be ok now.Best regards. Luke Chambers Amelia Employee IDClosed   Amelia   Updated September 18, 2019 at 7:44am   4 Most recent comment from [deleted]:You are welcome! Great, glad to hear thatIf you have any other questions or concerns feel free to open a new ticket and we will gladly help, David Taberner Calendar IntegrationClosed   Amelia   Updated September 17, 2019 at 4:05pm   2 Most recent comment from Miloš Jovanović:Hi David,Thank you for your purchase.Unfortunately at the moment something like this is not possible to achieve but I will forward your suggestion to my team and hopefully we can implement this for s ... Ken Pichal PricingClosed   Amelia   Updated September 17, 2019 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello Ken.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.What you can do is create a couple o ... Andreas Climent Daily recurring eventsClosed   Amelia   Updated September 17, 2019 at 10:11am   4 Most recent comment from Aleksandar Vuković:You're welcome Andreas.Yeah, the logic of the plugin works so nothing can be displayed on front if something is missing - employee, or service, or duration, and so on.Best regards. Kristijan Saving the Location adressClosed   Amelia   Updated September 17, 2019 at 9:48am   4 Most recent comment from Aleksandar Vuković:Hello again Kristijan.I am sorry, but that will not work. Like I already mentioned:These new requirements mean that Google has stopped offering support for any requests that don’t include an API k ... Gregory Patier Duplicate appointmentClosed   Amelia   Updated September 17, 2019 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello GregoryI am sorry to disappoint you, but unfortunately at the moment that's the only way of resolving this issue.We are, however, aware of this issue, and our development team is working ... dhlawrencexvii What do you do about multiple locations for events with different time zones?Closed   Amelia   Updated September 17, 2019 at 8:05am   4 Most recent comment from [deleted]:Hello dhlawrencexvii,It is the same for the events as for the services/appointments. So, you need to set up your time zone in WordPress -> Settings and enable the option "Show booking slots in clien ... bradshaw Google CalendarClosed   Amelia   Updated September 16, 2019 at 1:43pm   2 Most recent comment from [deleted]:Hello bradshaw, Could you please tell me have you enabled the option "Remove Google Calendar Busy Slots" in Amelia -> Settings -> Google Calendar Settings? When this is enabled, time slots from the ... heroseven7 How can i have different colors per employee?Closed   Amelia   Updated September 16, 2019 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello heroseven7.I am sorry to disappoint you, but unfortunately calendar doesn't offer any customization.We are planning on expanding the capabilities for both employees and customers, so with ... Yves Can't connect google calendar with employeeClosed   Amelia   Updated September 16, 2019 at 1:17pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Yves.Glad to be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Alec How to enable employee to be able to approve his own appointmentClosed   Amelia   Updated September 16, 2019 at 1:17pm   3 Most recent comment from Aleksandar Vuković:Hello again AlecYou're correct again - there are "Roles settings" in Amelia settings, where you can allow employees to manage their appointments:Unfortunately, there's no way other than WP l ... Diana van der Pol Problems with DIVIClosed   Amelia   Updated September 16, 2019 at 12:55pm   2 Most recent comment from Miloš Jovanović:HI Diana,Thank you for your purchase.The screenshot from your attachment as I can see it from the woocommerce checkout page. Correct me if I am wrong?That page unfortunately does not have any relate ... Jérôme Trehin booking informationClosed   Amelia   Updated September 16, 2019 at 10:59am   2 Most recent comment from Miloš Jovanović:HI Jerome,Thank you for your purchase.Sorry for late response, we are not working on weekends.Unfortunately the first and last name are mandatory fields that must be entered when making a booking.Bes ... Jack Language supportClosed   Amelia   Updated September 16, 2019 at 10:23am   6 Most recent comment from Miloš Jovanović:HI Jack,Sorry for late response, we are not working on weekends.It is a same approach with loco translate, the only thing that is different is that you will open a po file using loco translate instea ...