We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

krisna purbaya After payment is completed, the status still pending.   Amelia   Updated 30 minutes ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This depend on the rules that you have set.  Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amel ... Ariadna Languajes   Amelia   Updated 34 minutes ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Nina Hammig Can't change loaction without booked time getting lost   Amelia   Updated 34 minutes ago   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Jakub Potocki Feature Request: Configurable Default Participant Count per Service   Amelia   Updated 35 minutes ago   6 Most recent comment from Marko Davidović:Hello again, We understand but if something is not built in and it is it not possible to achieve we can not help much at this time. We have a great deal of features that are already being voted by hun ... Thomas Lin Kalender-Synchronisation   Amelia   Updated 35 minutes ago   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Maria Rodriguez Pop Up Amelia Elementor   Amelia   Updated 1 hour ago   1 Most recent comment from Maria Rodriguez :Buenos días, Adjunto problema con el pop up de Amelia en el botonn de Elementor. He seguido los pasos del tutorial , pero queda de la siguiente maneta. Abre un pequeño cuadro , pero no abre el form ... Beatrice Impostazione notifiche programmate   Amelia   Updated 21 hours ago   1 Most recent comment from Beatrice:Buongiorno, sto cercando di impostare le notifiche programmate con Amelia Pro, ho seguito tutta la procedura passo a passo e ho creato il processo Cron, ma le notifiche programmate non funzionano. Com ... Johannes Feature Request: Separate Placeholder for Microsoft Teams Meeting URL (Without Date/Text)   Amelia   Updated 21 hours ago   1 Most recent comment from Johannes:Hi Amelia Team, I’m using the Amelia plugin with Microsoft Teams integration and I’ve run into a limitation with the email notification placeholders. Currently, the available Teams placeholders li ... Gorast Cvetkovski Error. Time slot is unavailable.   Amelia   Updated 2 days ago   10 Most recent comment from Gorast Cvetkovski:Hi can you please check the other service, like on this image:https://prnt.sc/_cCqjVO8CPd8Choose: Терапија со црвена светлина (RLT) with Ankica Grujevska (RLT) as emplo ... anani Lawson Asking for refund   Amelia   Updated 3 days ago   10 Most recent comment from anani Lawson:Hello StefanI bought the standard license, downloaded it, and installed it, but every time I tried to customize field, it asked for an upgrade. I went ahead and deleted all my data ( not good for me ) ... Darpan Issue after update   Amelia   Updated 3 days ago   1 Most recent comment from Darpan:Hi, we are facing an issue. We were using Amelia 5.2 for a long time, it was working fine. We were previously using shortcode example [ameliasearch today=1 sg="110,111,167,122,53,55,123,101,102,4,2, ... Leonie Waitlist not working   Amelia   Updated 3 days ago   1 Most recent comment from Leonie:Hello Amelia team, we are currently experiencing a problem with the event waitlist feature in Amelia (latest version, Pro license). The waitlist does not show up on the frontend when an event is full, ... Jakub Potocki Problem with multiple persons booking for services (1+1 free)   Amelia   Updated 3 days ago   1 Most recent comment from Jakub Potocki:Dear Amelia Development Team, I'm configuring Amelia Pro (currently v8.2.1) for a normobaric chamber booking system and have encountered a significant limitation regarding capacity management whe ... Kinga Baloghova Amelia Mobile view - responsive   Amelia   Updated 3 days ago   3 Most recent comment from Kinga Baloghova:Dear Stefan,Thank you for your mail. Unfortunately, even if I send a screenshot, it won’t show that scrolling is very difficult. But if you visit https://www.tudatostest.com/foglalasi-oldal/ on a p ... Rishon Talkar Critical System Failures – Immediate Resolution   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hello, Thank you for reaching out to us. Could you please provide more details about the issue you’re experiencing? We need information about the specific use case, including the steps to reproduce ...