We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Arnold Wiegand general settings   Amelia   Updated 20 minutes ago   1 Most recent comment from Arnold Wiegand:In the general settings, the entry under ‘Required minimum period before booking:’ is not taken into account. Three days are entered, but an appointment can also be booked one hour before an event ... Nael Placeholder display issue in "cart" emails (appointment confirmation)   Amelia   Updated 4 hours ago   1 Most recent comment from Nael:When sending appointment confirmation emails related to the "cart," placeholders are not replaced with actual their actual values. Instead, users receive emails showing the raw placeholders, resultin ... Tim Won't update   Amelia   Updated 4 hours ago   5 Most recent comment from Tim:Well, I've tried that - and this also failed! Caused a critical error:An error of type E_ERROR was caused in line 206 of the file /var/www/vhosts/foodallergyfriends.co.uk/httpdocs/wp-con ... Alyson Melhus System not linking paid event registration to event attendees!   Amelia   Updated 5 hours ago   1 Most recent comment from Alyson Melhus:Hi! This program has worked great until all of a sudden- anyone who registers and pays for an event on my site does NOT get added to the event attendees. I have to then go back and manually enter them ... Stacey Ivol getting the link for an event   Amelia   Updated 2 hours ago   8 Most recent comment from Stacey Ivol:One additional question - we have notification emails turned on for when someone books an event.However, if they pay with Square, they do not receive the event booking notification from Amelia, they o ... Andres Mendez Problema con carga de servicios en módulo Step-By-Step Booking en Amelia   Amelia   Updated 7 hours ago   1 Most recent comment from Andres Mendez:Estoy presentando un inconveniente con el módulo "Step-By-Step Booking" en mi sitio web. Actualmente tengo configurado un flujo de reservas en el que cada uno de los barcos de nuestro portafolio tien ... Melanie Hubach Widerruf?   Amelia   Updated 7 hours ago   15 Most recent comment from Melanie Hubach:Hallo Uros,vielen Dank für deine Antwort!Hast du schon die neuen Tickets erstellt? Ich habe noch nichts erhalten. Nicht, dass ich sie übersehen/gelöscht habe.Viele Grüßemelanie Asaf Send reminder 1 hour before appointment   Amelia   Updated 8 hours ago   4 Most recent comment from Asaf:Hiok thanksi have another question, can you please watch this video and let me know why this is happening to me? https://www.loom.com/share/d892a4b93449445a870530bf4745aaffThanks!This is help us very ... anani Lawson each customer receive individual email   Amelia   Updated 8 hours ago   3 Most recent comment from anani Lawson:Hello, Thank you so much for your unfailing, timely support.  You guys are the best.Keep the good work.lawson Yani display of dates and times   Amelia   Updated 9 hours ago   3 Most recent comment from Yani:Thank you !  Lisa paid plugin wont update   Amelia   Updated 9 hours ago   1 Most recent comment from Lisa:This plugin has never worked. It was paid for in November. It now will not update with Amelia version 8.2.1 it just says Your purchase code has been hidden for security reasons. You can find it on yo ... Markku Tauriainen Inquiry About WP Amelia Compatibility with Divi 5.0   Amelia   Updated 10 hours ago   1 Most recent comment from Markku Tauriainen:Dear WP Amelia Support Team, First, I would like to thank you for developing such a reliable and high-quality booking plugin. We have been using WP Amelia successfully for our BellaHelena beauty salon ... Hanae noda 3D Secure Authentication Error with Stripe Payment (Screenshot Attached))   Amelia   Updated 10 hours ago   26 Most recent comment from Hanae noda:マルコ・ダヴィドヴィッチ様 いつも温かいご支援をいただき誠にありがとうございます。 ご指摘の通り、カード発行会社に問い合わせました。日本 ... Tirol independent time   Amelia   Updated 12 hours ago   4 Most recent comment from Tirol:A default window of 10 minutes gives customers a huge number of options when choosing an appointment, which can be overwhelming for many. It would be good if the admin didn't impose any restricti ... Marta Service not working with tRecurring Appointment   Amelia   Updated 13 hours ago   8 Most recent comment from Marta:Hi Marko, As you as tell me is the way that I proceed to inform the bugs or any qüestions. Then, can you tell me the price to purchased the Pro license and is it possible to refund the current licens ...