We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andreas Climent Setting for max number of persons one user can book per eventClosed   Amelia   Updated September 18, 2019 at 1:07pm   2 Most recent comment from [deleted]:Hello Andreas, Unfortunately, this is not possible with the plugin's built-in features for now. We haven't had this kind of requirement so far. But if this appears more often in custome ... James Edward Bailey WP Amelia "Bringing anyone with you?"Closed   Amelia   Updated September 18, 2019 at 12:42pm   4 Most recent comment from Miloš Jovanović:Hi James,Thank you for your feedback and for the workaround.I will keep this solution until we find a proper solution.Best regards. Tracy Hambly Amelia DashboardClosed   Amelia   Updated September 18, 2019 at 12:38pm   11 Most recent comment from Miloš Jovanović:HI Tracy,Glad to hear that, you are welcome.Best regards. ludovic slot blocked after 1 bookingClosed   Amelia   Updated September 18, 2019 at 9:23am   14 Most recent comment from Miloš Jovanović:Hi ludovic,In your case you just need to check the option in the Amelia Settings-> Labels settings the second one( attachment), i did that for your so everything should be ok now.Best regards. Luke Chambers Amelia Employee IDClosed   Amelia   Updated September 18, 2019 at 7:44am   4 Most recent comment from [deleted]:You are welcome! Great, glad to hear thatIf you have any other questions or concerns feel free to open a new ticket and we will gladly help, David Taberner Calendar IntegrationClosed   Amelia   Updated September 17, 2019 at 4:05pm   2 Most recent comment from Miloš Jovanović:Hi David,Thank you for your purchase.Unfortunately at the moment something like this is not possible to achieve but I will forward your suggestion to my team and hopefully we can implement this for s ... Ken Pichal PricingClosed   Amelia   Updated September 17, 2019 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello Ken.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.What you can do is create a couple o ... Andreas Climent Daily recurring eventsClosed   Amelia   Updated September 17, 2019 at 10:11am   4 Most recent comment from Aleksandar Vuković:You're welcome Andreas.Yeah, the logic of the plugin works so nothing can be displayed on front if something is missing - employee, or service, or duration, and so on.Best regards. Kristijan Saving the Location adressClosed   Amelia   Updated September 17, 2019 at 9:48am   4 Most recent comment from Aleksandar Vuković:Hello again Kristijan.I am sorry, but that will not work. Like I already mentioned:These new requirements mean that Google has stopped offering support for any requests that don’t include an API k ... Gregory Patier Duplicate appointmentClosed   Amelia   Updated September 17, 2019 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello GregoryI am sorry to disappoint you, but unfortunately at the moment that's the only way of resolving this issue.We are, however, aware of this issue, and our development team is working ... dhlawrencexvii What do you do about multiple locations for events with different time zones?Closed   Amelia   Updated September 17, 2019 at 8:05am   4 Most recent comment from [deleted]:Hello dhlawrencexvii,It is the same for the events as for the services/appointments. So, you need to set up your time zone in WordPress -> Settings and enable the option "Show booking slots in clien ... bradshaw Google CalendarClosed   Amelia   Updated September 16, 2019 at 1:43pm   2 Most recent comment from [deleted]:Hello bradshaw, Could you please tell me have you enabled the option "Remove Google Calendar Busy Slots" in Amelia -> Settings -> Google Calendar Settings? When this is enabled, time slots from the ... heroseven7 How can i have different colors per employee?Closed   Amelia   Updated September 16, 2019 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello heroseven7.I am sorry to disappoint you, but unfortunately calendar doesn't offer any customization.We are planning on expanding the capabilities for both employees and customers, so with ... Yves Can't connect google calendar with employeeClosed   Amelia   Updated September 16, 2019 at 1:17pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Yves.Glad to be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Alec How to enable employee to be able to approve his own appointmentClosed   Amelia   Updated September 16, 2019 at 1:17pm   3 Most recent comment from Aleksandar Vuković:Hello again AlecYou're correct again - there are "Roles settings" in Amelia settings, where you can allow employees to manage their appointments:Unfortunately, there's no way other than WP l ...