As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

kb12321 calendar syncClosed   Amelia   Updated September 26, 2019 at 11:07am   8 Most recent comment from Miloš Jovanović:HI kb12321,1.Unfortunately that change will not be synced, you will need to manually change that appointment time in our plugin.2.Instead of backend, you can use the front end, same like customers ar ... Matthew Johnson Deposits or Payment GatewayClosed   Amelia   Updated September 26, 2019 at 10:39am   2 Most recent comment from [deleted]:Hello Matthew, Unfortunately deposit payments are not possible in Amelia with its current built-in features.We have this in our to-do list for the future releases, but we can't say when it will ... Sven Kersten Successful booking redirectionClosed   Amelia   Updated September 25, 2019 at 1:01pm   4 Most recent comment from [deleted]:Hello Sven,You are welcome.Yes, I see your point, customized notifications would be a nice touch But unfortunately this is not possible in Amelia, for now. I will write down the integration with Mai ... Kristen Error Message When Updating Woo MembershipsClosed   Amelia   Updated September 25, 2019 at 12:42pm   4 Most recent comment from [deleted]:Hello Kristen, Thanks for the credentials. Sorry it took a while to figure out whether the issue is connected to Amelia. But, we can't see any errors or issues with Amelia so Amelia is not ca ... Matthew Johnson Google Calendar Integration IssuesClosed   Amelia   Updated September 25, 2019 at 11:53am   5 Most recent comment from [deleted]:Hello Matthew, There shouldn't be any issue when deleting and adding the employee again. I checked this out now on our side and both of these ways work: connect/disconnect/connect again and crea ... Dave O'Dwyer CalendarClosed   Amelia   Updated September 25, 2019 at 11:51am   6 Most recent comment from Aleksandar Vuković:Hi again Dave.This is an option for customers upon completed booking process, to download the .ics file and add it to their calendar.Unfortunately, you can not do much with this file, since it is an o ... Andy 2 Durations of ServicesClosed   Amelia   Updated September 25, 2019 at 9:52am   12 Most recent comment from Miloš Jovanović:HI Andy, Can oyu please check now. The issue was that this button (Show service on site) for the 60minute training was not checked Now you should be able to see like this Best regards Rebecca Rostron timing of emailsClosed   Amelia   Updated September 25, 2019 at 9:33am   2 Most recent comment from [deleted]:Hello Rebecca, Thank you for your purchase!Unfortunately, it is not possible to set the time connected to the time of the appointment (as you said for example 24 h "before the appointment") for the ... Jesi Cason Google Calendar and Email FormattingClosed   Amelia   Updated September 25, 2019 at 8:45am   8 Most recent comment from Miloš Jovanović:HI Jesi,No problem.Hope that everything will work fine now.Best regards. Susanna Townsend Times for different servicesClosed   Amelia   Updated September 25, 2019 at 6:26am   9 Most recent comment from Aleksandar Vuković:Hi again Susanna.You're welcome.Like I mentioned in the previous ticket: location is not linked to a service, but to an employee assigned to a service.If you had only one location, the booking ... Jay The site is experiencing technical difficulties. Please check your site admin email inbox for instructionsClosed   Amelia   Updated September 24, 2019 at 4:25pm   17 Most recent comment from Miloš Jovanović:Hi Jay,OK looking at the error log it looks like some foreign keys are missing.Can you please provide me access to your database ( phpmyadmin ) so i can take a look at those relations between tables. ... KevinBJ Multiple treatmentsClosed   Amelia   Updated September 24, 2019 at 3:16pm   2 Most recent comment from Miloš Jovanović:Hi KevinBJ,Thank you for your purchase.Sorry to disappoint you but this option is not available at the moment.Bulk booking is in plan to be added for the future updates of the plugin.Best regards. Susanna Townsend Change location on serviceClosed   Amelia   Updated September 24, 2019 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello Susanna.The location is not linked to a service, but to an employee assigned to a service.Each employee needs to have a default location, but you can assign other locations in their Working Hour ... Gregory Patier Notifications problem since amelia updateClosed   Amelia   Updated September 24, 2019 at 12:16pm   37 Most recent comment from Aleksandar Vuković:You're welcome guys.If there's anything else we can do, please feel free to let us know. Also I have to thank you both for pointing this out to us. It probably would've went under our ... Curtis Cannot get rid of the locationClosed   Amelia   Updated September 24, 2019 at 11:38am   5 Most recent comment from [deleted]:You are welcome! Glad I could helpIf you have any other questions or concerns feel free to open a new ticket and we will gladly help,