As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rui Duarte WP AmeliaClosed   Amelia   Updated September 3, 2019 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello Rui.Thank you for your purchase.I am sorry to disappoint you, but Amelia doesn't let you add custom fields (like age) before selecting service, employee and date and time.You can create se ... tridaz Allow existing person to book the same appointment more than onceClosed   Amelia   Updated September 3, 2019 at 1:02pm   2 Most recent comment from Aleksandar Vuković:Hello tridaz From version 1.3.4  you have Option to check customer’s name for existing email during the booking – now it is possible to allow customers to schedule the appointment with the sam ... tridaz Available capacityClosed   Amelia   Updated September 3, 2019 at 12:38pm   2 Most recent comment from Aleksandar Vuković:Hello Tomas. Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeAddToCalendarLoaded() windo ... Ryan Amelia Communicating with Wordpress User DatabaseClosed   Amelia   Updated September 3, 2019 at 11:21am   10 Most recent comment from Miloš Jovanović:Hi Rayan,Sorry to hear that you do not want to use our product after the purchase. You can request a refund on http://store.tms-plugins.com by logging with the credentials that you've received ... Sable Talley Adding Employees and ServicesClosed   Amelia   Updated September 3, 2019 at 10:40am   7 Most recent comment from Miloš Jovanović:HI Sable,Glad to hear that.If you have any more question feel free to open a new ticket, we will gladly help.Best regards. Dave O'Dwyer Timeslots for limited run.Closed   Amelia   Updated September 3, 2019 at 9:52am   2 Most recent comment from Miloš Jovanović:Hi Dave,Thank you for your purchase.You can take a look at this link from our documentation about Special days.Special Days – This feature allows you to set one or multiple days in which your empl ... [email protected] Demo themesClosed   Amelia   Updated September 3, 2019 at 6:54am   2 Most recent comment from Aleksandar Vuković:Hello [email protected] you for your purchase.The themes we used are not demo themes, but actual themes you can get through WordPress. We used the Bridge theme for all our demo sites.Best ... Michelle PHP Errors, can't login or access calendar, please help!Closed   Amelia   Updated September 2, 2019 at 4:57pm   3 Most recent comment from Michelle:I responded to the other ticket with temp access. I also had problems just accessing this ticket to be able to reply. It took three tries before it would load. The first two times is would just spin.� ... Lisa Koivu EventsClosed   Amelia   Updated September 2, 2019 at 1:34pm   2 Most recent comment from Aleksandar Vuković:Hello Lisa.Thank you for your purchase.I am sorry to disappoint you, but Custom Fields are only available for Amelia appointments, not Events. We are working on implementing that as well, but it is ... Gaston Garcia Corral Hiding service InformationClosed   Amelia   Updated September 2, 2019 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello Gaston.We are currently developing a better customization page, where you'll be able to hide all this through settings. For now, unfortunately, CSS is the way to go.You don't have to w ... Debbie van Cleef Language Amelia does not adapt to site languageClosed   Amelia   Updated September 2, 2019 at 12:28pm   4 Most recent comment from Aleksandar Vuković:Hello Debbie, hello Antal.Thank you for your help on this.It has been forwarded to our development team, and it will be fixed in the future update of the plugin.Sorry for the inconvenience.Best regar ... Daniele Durso weekly servicesClosed   Amelia   Updated September 2, 2019 at 10:18am   2 Most recent comment from Miloš Jovanović:Hi Neha,Thank you for your purchase.You can take a look at this link from our documentation where you can see how you can setup the Special days for your employees.Special Days – This feature allo ... Susanna Townsend Coupons for eventsClosed   Amelia   Updated September 2, 2019 at 10:05am   2 Most recent comment from Miloš Jovanović:Hi Susanna,Thank you for your purchase.Sorry to disappoint you but unfortunately coupons are just available for services at the moment.Events feature are relatively newest feature and more options fo ... Erik Haagensen Events ViewClosed   Amelia   Updated September 2, 2019 at 9:52am   2 Most recent comment from Miloš Jovanović:HI Erik,Thank you for your purchase.More shortcodes for the Events are coming in the next updates so stay tuned. For now, it is only possible to use just one shortcode.Best regards. Jose import contactsClosed   Amelia   Updated September 2, 2019 at 9:50am   4 Most recent comment from Aleksandar Vuković:Hello again Jose.I am sorry to disappoint you, but at the time being - yes.We have this feature planned for the future, but I cannot say when it will be implemented.Sorry for the inconvenience.Best ...