We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

bradshaw Appointment DurationClosed   Amelia   Updated August 27, 2019 at 9:48am   2 Most recent comment from Miloš Jovanović:Hi bradshaw,Thank you for your purchase.You should go to Amelia settings-> General settings and set Default Time Slot Step:  ( attachment) Best regards. muslihuddin88 Select two time slot at booking wizardClosed   Amelia   Updated August 27, 2019 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello muslihuddin88.Thank you for your purchase.I am sorry to disappoint you, but unfortunately selecting more than one time slot is not possible with the built-in features of the plugin.Our developm ... Robbie Luo Adding employeeClosed   Amelia   Updated August 27, 2019 at 7:12am   2 Most recent comment from Aleksandar Vuković:Hello rluo502.Thank you for your purchase.There shouldn't be any issues when creating new employees. Please provide me a temporary WP-admin login for your site where this happens, so we could lo ... heroseven7 how can i import clients from an excel?Closed   Amelia   Updated August 26, 2019 at 3:31pm   5 Most recent comment from heroseven7:excelent, it´s very important Jessica Plug in crashedClosed   Amelia   Updated August 26, 2019 at 2:50pm   5 Most recent comment from Miloš Jovanović:Hi Jessica,Glad to hear that.Hope that everything will work fine now.Best regards. Chuck Bernsohn Group AppointmentsClosed   Amelia   Updated August 26, 2019 at 1:00pm   2 Most recent comment from Miloš Jovanović:Hi Chuck,Thank you for your purchase.Sorry for late response, we are not working on weekends.As I understand you want to create a grouped booking from the backend and use a coupons as well.Correct me ... Truong Van Tri duplicate an eventClosed   Amelia   Updated August 26, 2019 at 12:57pm   2 Most recent comment from Aleksandar Vuković:Hello Truong Van Tri.Thank you for your purchase.Unfortunately at the moment there is no way of duplicating events. You can make recurring events, but unfortunately every new event has to be created ... raywinkelman v2.1 Broke Website (Endless Loading)Closed   Amelia   Updated August 26, 2019 at 12:07pm   3 Most recent comment from Aleksandar Vuković:Hello raywinkelman.Thank you for your purchase.Can you please check the PHP version you have installed? If it is less than version 7, can you please update it, deactivate/activate the plugin and let ... JPLOL Landing PageClosed   Amelia   Updated August 26, 2019 at 11:57am   2 Most recent comment from Aleksandar Vuković:Hey JPLOLIf I understood you correctly - you want to redirect the users after they finish booking, correct?If that is true, you simply need to change the URL in General Settings:Best regards. mjfitzpatrick StripeClosed   Amelia   Updated August 26, 2019 at 10:16am   2 Most recent comment from Miloš Jovanović:HI mjfitzpatrick,Thank you for your purchase.Sorry for late response, we are not working on weekends.You can take a look at this link from our documentation to see how you can setup stripe.As for the ... heroseven7 How can i mark an appointment as absence?Closed   Amelia   Updated August 26, 2019 at 9:57am   5 Most recent comment from Miloš Jovanović:Hi OK I will add your suggestion in our TODO list for the future updates.Thank you for your feedback.Best regards. mjfitzpatrick EventsClosed   Amelia   Updated August 26, 2019 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello mjfitzpatrick.Thank you for your purchase.You should already have an active Stripe account. Amelia doesn't have any payment engines, but instead connects to your existing Stripe account.Ha ... Chad Brown Problem with Time Zone (On Client End & Exclusive to Single Repeated Case))Closed   Amelia   Updated August 26, 2019 at 9:39am   8 Most recent comment from Miloš Jovanović:Hi Chad,Thank you for your feedback.Hope that everything will work fine.Best regards. klaaba Money RefundClosed   Amelia   Updated August 26, 2019 at 9:29am   2 Most recent comment from Miloš Jovanović:Hi Klaus,Thank you for your purchase. Sorry to hear that you do not want to use our product after purchase, and sorry for late response, we are not working on weekends. As I can see your other ticke ... Theis Abildskov Notification timerClosed   Amelia   Updated August 26, 2019 at 7:23am   3 Most recent comment from Aleksandar Vuković:Hello Theis.Sorry for the late response.I am sorry to disappoint you, but at the moment, the only available notifications are the ones you can see under SMS Notifications. Currently, you're only ...