As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

flow-assistance Shortcode problemClosed   Amelia   Updated September 30, 2019 at 3:44pm   2 Most recent comment from [deleted]:Hello flow-assistance,Could you please check have you assigned all your services to employees? Because if there is an employee which doesn't have assigned services, or vice versa this might be t ... Sklasse3 Integrating WP users to AmeliaClosed   Amelia   Updated September 30, 2019 at 3:30pm   4 Most recent comment from [deleted]:You are welcomeUnfortunately we don't have this option at the moment, but the front-end customers cabinet is our priority and it will be in one of our future updates. I can't say exactly whe ... Marina Maliniak Manager booking appointmentClosed   Amelia   Updated September 30, 2019 at 2:50pm   5 Most recent comment from Marina Maliniak:This is more for Managing business. I am surprised no one in community ever mentioned. Please escalate my suggestion if possible.  Thanks,  Roy Streppel Personal information is lockedClosed   Amelia   Updated September 30, 2019 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello Roy.Thank you for your purchase.When you are logged in, that your data is saved in the database, which is the reason why your data in the booking form is disabled and already filled. If you ma ... damien problematic "jump" when choosing timeClosed   Amelia   Updated September 30, 2019 at 12:10pm   5 Most recent comment from Miloš Jovanović:HI damien,We are aware of this issue and we will try to find some proper solution.The problem now is that the form is displaying differently depends on the mobile device but we will try to find a pro ... migsdesign SetupClosed   Amelia   Updated September 30, 2019 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello migsdesignThank you for your purchase.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and ... Rui Duarte Waiting listClosed   Amelia   Updated September 30, 2019 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello Rui.Thank you for your purchase.This feature is planned, yes. However, it isn't likely that it will be implemented soon. Q2 next year would be a good guess, but I cannot guarantee it.Best ... Tristan Mobile scrollClosed   Amelia   Updated September 30, 2019 at 9:33am   9 Most recent comment from [deleted]:Hello Tristan, Sorry for the inconvenience and apologies for replying late, we are not working on weekends. We are working on a new customize page which will be implemented in one of our future r ... Susanna Townsend Custom Fields in notificationsClosed   Amelia   Updated September 30, 2019 at 8:21am   4 Most recent comment from Miloš Jovanović:HI Susanna, Here is the link where you can find more information. You will see in the image and find more information. Each notification is enabled by default and it is possible to disable notificati ... Jessie Brebner TImezonesClosed   Amelia   Updated September 30, 2019 at 6:15am   8 Most recent comment from Aleksandar Vuković:Hello again Jessie.Just to let you know our developers are working on this issue. They, unfortunately, don't believe they will be able to resolve it before the next update (2, 3 weeks).Sorry for ... d3lerium CouponsClosed   Amelia   Updated September 27, 2019 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello d3lerium.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It would be a good upgrade, tho ... Matthew Amelia BookingClosed   Amelia   Updated September 27, 2019 at 11:03am   12 Most recent comment from Miloš Jovanović:HI Matthew, I will check with my sales team if this is possible to bypass our refund policy. Best regards. Jesi Cason Rescheduling as a clientClosed   Amelia   Updated September 27, 2019 at 8:14am   11 Most recent comment from [deleted]:Hello Jesi, We have had some requests for hiding some parts but only on the front-end, and since this option Need help? is in the back-end, besides the custom CSS, you would need to install a plugin ... Daniel Stachurski polish translationClosed   Amelia   Updated September 26, 2019 at 2:50pm   4 Most recent comment from Aleksandar Vuković:Hey Daniel.That's great news! We really appreciate it.You can send it to my e-mail address: [email protected] and we'll add it to our next update, after testing.Thanks a ... kb12321 notificationsClosed   Amelia   Updated September 26, 2019 at 11:20am   4 Most recent comment from [deleted]:Great, glad to hear that you have fixed it You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help,