As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Luke Chambers ameliaClosed   Amelia   Updated September 6, 2019 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hi again Luke.I see this is another duplicate of the ticket. Please do not open more than one ticket with the same issue. I'll close this one as wellBest regards. Jesi Cason Services frontend layoutClosed   Amelia   Updated September 5, 2019 at 3:21pm   4 Most recent comment from Miloš Jovanović:Hi Jesi,Unfortunately those files are not available in the public version of the plugin, and unfortunately I can not send you a source code because of our company policy.Best regards. Ryan Jensen Maps API Key not workingClosed   Amelia   Updated September 5, 2019 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.There's one more API that needs to be enabled: Places API. We haven't had this many issues with Google Maps until they decided to make API calls mandatory. Sorry about that.Now t ... Sally Fry Scruggs Redirect URIClosed   Amelia   Updated September 5, 2019 at 11:15am   3 Most recent comment from Miloš Jovanović:Hi Sally,Thank you for your purchase.Glad to hear that you found a solution.If you have any more questions feel free to open a new ticket, we will gladly help.Best regards. Ryan Jensen Email Placeholders for number of attendeesClosed   Amelia   Updated September 5, 2019 at 10:02am   2 Most recent comment from Miloš Jovanović:Hi Ryan,Thank you for your purchase.At the moment this is not possible, but we have in plan to add more placeholders for the next updates of the plugin.Events are relatively new feature and more impr ... R. Markes connecting Amelia to GoogleClosed   Amelia   Updated September 5, 2019 at 9:57am   2 Most recent comment from Miloš Jovanović:Hi Reginald,Thank you for your purchase.Can you please tell me which version of our plugin do you use?Is it 2.1.1 ?Best regards. Ted NotificationsClosed   Amelia   Updated September 4, 2019 at 2:10pm   6 Most recent comment from Aleksandar Vuković:Hi again Ted.Let me see if I understood you correctly:An employee works on every Sunday - one time slot in the morning and one in the afternoon.You should just try without the days off.So, if your e ... Brhum Bhatia Coupon Placeholder & UsageClosed   Amelia   Updated September 4, 2019 at 12:12pm   13 Most recent comment from Brhum Bhatia:OK. I'm replying to your message just to keep the ticket open. Please let me know if there's any progress. Neha Ramesh Rau Inserting link in custom field option text.Closed   Amelia   Updated September 4, 2019 at 11:35am   11 Most recent comment from Neha Ramesh Rau:Super! Thank You so much! That's really great. Jessie Brebner Custom Fields are not visibleClosed   Amelia   Updated September 4, 2019 at 11:22am   4 Most recent comment from Aleksandar Vuković:Hello Jessie.This falls under included support of the plugin, so if you are able to provide me with a temporary WP-admin login for your site where this happens, we could probably fix it for you - no ... Kristijan Calendar veiw in frontendClosed   Amelia   Updated September 4, 2019 at 10:35am   2 Most recent comment from [deleted]:Hello Kristijan, Thanks for your purchase!Unfortunately, we don't have this feature in our plugin. The calendar view can only be seen in the back-end. You can post a feature request at this li ... thomas faidix display agendaClosed   Amelia   Updated September 4, 2019 at 9:49am   4 Most recent comment from Miloš Jovanović:Hi thomas,Unfortunately calendar view is only for the back-end at the moment and it is not possible to display it in the front-end.We will look to add more designs for the booking forms and also a ca ... Romeo Events ticketsClosed   Amelia   Updated September 4, 2019 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello Romeo.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestion. We ... Sherri Raguth Just getting started, need setup helpClosed   Amelia   Updated September 4, 2019 at 8:58am   2 Most recent comment from Aleksandar Vuković:Hello Sherri.Thank you for your purchase.Since you successfully installed the plugin, my advice is to follow our Quick-Start Guide and go from there.You can create mentioned projects as Categories an ... Matt Free Style Booking?Closed   Amelia   Updated September 4, 2019 at 8:17am   4 Most recent comment from Aleksandar Vuković:Hello again MattUnderstood.Unfortunately, there are no settings to override the buffer time, or overlap appointments. If a buffer time after an appointment is "a must", we cannot book anything during ...