We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gregory Patier Notifications problem since amelia updateClosed   Amelia   Updated September 24, 2019 at 12:16pm   37 Most recent comment from Aleksandar Vuković:You're welcome guys.If there's anything else we can do, please feel free to let us know. Also I have to thank you both for pointing this out to us. It probably would've went under our ... Curtis Cannot get rid of the locationClosed   Amelia   Updated September 24, 2019 at 11:38am   5 Most recent comment from [deleted]:You are welcome! Glad I could helpIf you have any other questions or concerns feel free to open a new ticket and we will gladly help, Matthew Johnson How To Handle Multiple Locations?Closed   Amelia   Updated September 24, 2019 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello Matthew.Each employee has a default location which can be changed in Working Hours of the Employee, but only per time periods. So, you are right when you say you can't assign an employee to ... Ronald Clauss Duplicating eventsClosed   Amelia   Updated September 24, 2019 at 11:14am   2 Most recent comment from Miloš Jovanović:Hi Ronald,Thank you for your purchase.Sorry to disappoint you but unfortunately duplicating Events is not possible at the moment.We do have in plan to add this option for the future updates of the pl ... Fatih Karlıdağ ServicesClosed   Amelia   Updated September 24, 2019 at 10:55am   6 Most recent comment from Miloš Jovanović:Hi Fatih,Yes, for now you can make a workaround with the special days until we implement this feature.Best regards. Kleber AgendamentoClosed   Amelia   Updated September 24, 2019 at 9:26am   2 Most recent comment from Miloš Jovanović:HI Kleber,Thank you for your purchase.Can we please speak in English so we can understand each other better.As I can see you require special days.You can check this  link  for more information on h ... Fatih Karlıdağ clean uninstall AmeliaClosed   Amelia   Updated September 24, 2019 at 7:15am   2 Most recent comment from Aleksandar Vuković:Hello Fatih.To do a clean uninstall, unfortunately at the moment you need to go into the database and delete all "wp_amelia_" tables manually.We will be adding a button which will allow you to delete ... Bodo Notification time settingsClosed   Amelia   Updated September 23, 2019 at 2:16pm   4 Most recent comment from [deleted]:Hello Bodo, Well, we have a lot of users and their needs/requests differI forwarded this to the development team, and they will see what can they do about it and how they can implement it. I can just ... NICOLE ORISICH plugin installClosed   Amelia   Updated September 23, 2019 at 10:06am   2 Most recent comment from [deleted]:Hello Nicole, Thank you for your purchase!No, the fact that you are in development mode shouldn't make any issues. Could you please tell me have you followed the steps from the Quickstart guide ... William Forrest Setting up SettingsClosed   Amelia   Updated September 23, 2019 at 9:57am   4 Most recent comment from Aleksandar Vuković:Hello again William.You mean the address in Company Settings?If that's what you're talking about, it is a bug, and it shouldn't be connected to Google Maps here. I have forwarded this t ... Joshua Wilson Customizing colorsClosed   Amelia   Updated September 23, 2019 at 9:08am   2 Most recent comment from Miloš Jovanović:Hi Joshua,Thank you for your purchase.Can you please tell me do you maybe have some cache on your site that may cause this issue on desktop version.As for the google calendar, once the employee is co ... Raul Colon Does Not Update in MultisiteClosed   Amelia   Updated September 23, 2019 at 7:44am   6 Most recent comment from Miloš Jovanović:Hi Raú,Sorry for late response, we are not working on weekends.There is some issue with the multi sites that we are looking to fix.In the meantime you can manually update the plugin by following thi ... Ryan Jensen Duplicating eventsClosed   Amelia   Updated September 21, 2019 at 10:43am   3 Most recent comment from mdraper:I second that feature request.  I'd love to use your plugin for events, but at the moment the free Booking Activities plugin is much easier to use: set up the event once and drag it on to the c ... JEEVAN ANANDASAKARAN Cannot add employee wordpress userClosed   Amelia   Updated September 20, 2019 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello JEEVAN ANANDASAKARAN.Thank you for your purchase.Please note that the WordPress user needs to have one of Amelia's user roles for you to be able to add them in the Employee's section. ... Daniel Stachurski moving to other domainClosed   Amelia   Updated September 20, 2019 at 11:47am   6 Most recent comment from Aleksandar Vuković:Hello Daniel.The license has been deactivated. You should be able to activate it now, on your new domain.Kind regards.