We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Diana van der Pol Problems with DIVIClosed   Amelia   Updated September 16, 2019 at 12:55pm   2 Most recent comment from Miloš Jovanović:HI Diana,Thank you for your purchase.The screenshot from your attachment as I can see it from the woocommerce checkout page. Correct me if I am wrong?That page unfortunately does not have any relate ... Jérôme Trehin booking informationClosed   Amelia   Updated September 16, 2019 at 10:59am   2 Most recent comment from Miloš Jovanović:HI Jerome,Thank you for your purchase.Sorry for late response, we are not working on weekends.Unfortunately the first and last name are mandatory fields that must be entered when making a booking.Bes ... Jack Language supportClosed   Amelia   Updated September 16, 2019 at 10:23am   6 Most recent comment from Miloš Jovanović:HI Jack,Sorry for late response, we are not working on weekends.It is a same approach with loco translate, the only thing that is different is that you will open a po file using loco translate instea ... Tracy prices not showing on live siteClosed   Amelia   Updated September 16, 2019 at 10:08am   6 Most recent comment from Aleksandar Vuković:Great news, Tracy.Thanks for letting me know.I see your support expired, so if you have any further minor questions, please feel free to open a "Pre-Purchase" ticket.Best regards. Monica uribe RefoundClosed   Amelia   Updated September 16, 2019 at 10:05am   2 Most recent comment from Miloš Jovanović:HI Monica,Thank you for your purchase.Sorry to hear that you do not want to use our product after the purchase. You can request a refund on http://store.tms-plugins.com by logging with the credenti ... Partha Can't create EventClosed   Amelia   Updated September 16, 2019 at 8:47am   3 Most recent comment from Miloš Jovanović:Hi Partha,Thank you for your purchase.Glad to hear that you found a solution and sorry for not reaching you sooner, we are not working on weekends.If you have any more questions feel free to open a n ... morgan DIVIClosed   Amelia   Updated September 16, 2019 at 9:11am   10 Most recent comment from [deleted]:Hello Morgan,Thanks, hope you are well tooDo you now if there is a way to show only the calendar (without the step before) ? (picture attached)My user don't need to select a service or an employ ... Danh Huynh EmailClosed   Amelia   Updated September 13, 2019 at 1:06pm   4 Most recent comment from Miloš Jovanović:HI Danh,As i can see your notification for approved appointment is like this Dear %customer_full_name%, You have successfully scheduled %service_name% appointment with %employee_full_name%. We are w ... AlbertJornet04 Stripe not workingClosed   Amelia   Updated September 13, 2019 at 12:14pm   17 Most recent comment from Miloš Jovanović:HI Albert, OK lets try this. If you increase the price of the service to be for example 3$ or euros do you still have the problem. This is very strange that is happening, the last thing I can do is ... ludovic process and formsClosed   Amelia   Updated September 13, 2019 at 11:44am   24 Most recent comment from Miloš Jovanović:HI ludovic,Unfortunately the same service can not have more than 1 duration at the moment.We will consider adding this for some future updates.Best regards. Aj WooCommerce Integration with more than one product.Closed   Amelia   Updated September 13, 2019 at 11:26am   4 Most recent comment from Miloš Jovanović:Hi Aj,Thank you so much for the video and suggestion.The good news are that we are considering this because lately it is requested from our customers, so the every service will have separate product ... HandelshuysDoetinchem multipy number of customersClosed   Amelia   Updated September 13, 2019 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello HandelshuysDoetinchem.I'm sorry, but I couldn't replicate the issue from my side.Here's how the plugin calculates when only one person books the appointment:And when I make a re ... Dion Gingerich LocationsClosed   Amelia   Updated September 13, 2019 at 10:20am   32 Most recent comment from Miloš Jovanović:Hi Dion,For customers maybe the solution will be to use CSS to hide that location filed.But this notification is send by Google , not by our plugin.The workaround that I send you is to hide the loca ... Danijel Salijevic ImplementationClosed   Amelia   Updated September 13, 2019 at 10:17am   2 Most recent comment from [deleted]:Hello Danijel Salijevic, Thank you for your purchase! Amelia doesn't have shortcodes for single events yet, but this is something which we are working on right now and it is in a testing phase ... Marc Maessen Events in WooCommerce are created as a single productClosed   Amelia   Updated September 13, 2019 at 9:32am   2 Most recent comment from Aleksandar Vuković:Hello Marc.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features, although it is a great idea, and I ...