As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Matthew Johnson How To Handle Multiple Locations?Closed   Amelia   Updated September 24, 2019 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello Matthew.Each employee has a default location which can be changed in Working Hours of the Employee, but only per time periods. So, you are right when you say you can't assign an employee to ... Ronald Clauss Duplicating eventsClosed   Amelia   Updated September 24, 2019 at 11:14am   2 Most recent comment from Miloš Jovanović:Hi Ronald,Thank you for your purchase.Sorry to disappoint you but unfortunately duplicating Events is not possible at the moment.We do have in plan to add this option for the future updates of the pl ... Fatih Karlıdağ ServicesClosed   Amelia   Updated September 24, 2019 at 10:55am   6 Most recent comment from Miloš Jovanović:Hi Fatih,Yes, for now you can make a workaround with the special days until we implement this feature.Best regards. Kleber AgendamentoClosed   Amelia   Updated September 24, 2019 at 9:26am   2 Most recent comment from Miloš Jovanović:HI Kleber,Thank you for your purchase.Can we please speak in English so we can understand each other better.As I can see you require special days.You can check this  link  for more information on h ... Fatih Karlıdağ clean uninstall AmeliaClosed   Amelia   Updated September 24, 2019 at 7:15am   2 Most recent comment from Aleksandar Vuković:Hello Fatih.To do a clean uninstall, unfortunately at the moment you need to go into the database and delete all "wp_amelia_" tables manually.We will be adding a button which will allow you to delete ... Bodo Notification time settingsClosed   Amelia   Updated September 23, 2019 at 2:16pm   4 Most recent comment from [deleted]:Hello Bodo, Well, we have a lot of users and their needs/requests differI forwarded this to the development team, and they will see what can they do about it and how they can implement it. I can just ... NICOLE ORISICH plugin installClosed   Amelia   Updated September 23, 2019 at 10:06am   2 Most recent comment from [deleted]:Hello Nicole, Thank you for your purchase!No, the fact that you are in development mode shouldn't make any issues. Could you please tell me have you followed the steps from the Quickstart guide ... William Forrest Setting up SettingsClosed   Amelia   Updated September 23, 2019 at 9:57am   4 Most recent comment from Aleksandar Vuković:Hello again William.You mean the address in Company Settings?If that's what you're talking about, it is a bug, and it shouldn't be connected to Google Maps here. I have forwarded this t ... Joshua Wilson Customizing colorsClosed   Amelia   Updated September 23, 2019 at 9:08am   2 Most recent comment from Miloš Jovanović:Hi Joshua,Thank you for your purchase.Can you please tell me do you maybe have some cache on your site that may cause this issue on desktop version.As for the google calendar, once the employee is co ... Raul Colon Does Not Update in MultisiteClosed   Amelia   Updated September 23, 2019 at 7:44am   6 Most recent comment from Miloš Jovanović:Hi Raú,Sorry for late response, we are not working on weekends.There is some issue with the multi sites that we are looking to fix.In the meantime you can manually update the plugin by following thi ... Ryan Jensen Duplicating eventsClosed   Amelia   Updated September 21, 2019 at 10:43am   3 Most recent comment from mdraper:I second that feature request.  I'd love to use your plugin for events, but at the moment the free Booking Activities plugin is much easier to use: set up the event once and drag it on to the c ... JEEVAN ANANDASAKARAN Cannot add employee wordpress userClosed   Amelia   Updated September 20, 2019 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello JEEVAN ANANDASAKARAN.Thank you for your purchase.Please note that the WordPress user needs to have one of Amelia's user roles for you to be able to add them in the Employee's section. ... Daniel Stachurski moving to other domainClosed   Amelia   Updated September 20, 2019 at 11:47am   6 Most recent comment from Aleksandar Vuković:Hello Daniel.The license has been deactivated. You should be able to activate it now, on your new domain.Kind regards. Jan Paulfranz Calender not loaded (if not logged in)Closed   Amelia   Updated September 20, 2019 at 11:01am   2 Most recent comment from [deleted]:Hello Jan, I see that our customer support agent has replied to your first ticket, so you can continue the communication there. Hopefully your issue will be resolved as soon as possible. If you h ... jensadvicemedia Maximum number of persons when booking eventClosed   Amelia   Updated September 20, 2019 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello jensadvicemedia.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you set the maximum capacity of an event, anyone ...