As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Tracy prices not showing on live siteClosed   Amelia   Updated September 16, 2019 at 10:08am   6 Most recent comment from Aleksandar Vuković:Great news, Tracy.Thanks for letting me know.I see your support expired, so if you have any further minor questions, please feel free to open a "Pre-Purchase" ticket.Best regards. Monica uribe RefoundClosed   Amelia   Updated September 16, 2019 at 10:05am   2 Most recent comment from Miloš Jovanović:HI Monica,Thank you for your purchase.Sorry to hear that you do not want to use our product after the purchase. You can request a refund on http://store.tms-plugins.com by logging with the credenti ... Partha Can't create EventClosed   Amelia   Updated September 16, 2019 at 8:47am   3 Most recent comment from Miloš Jovanović:Hi Partha,Thank you for your purchase.Glad to hear that you found a solution and sorry for not reaching you sooner, we are not working on weekends.If you have any more questions feel free to open a n ... morgan DIVIClosed   Amelia   Updated September 16, 2019 at 9:11am   10 Most recent comment from [deleted]:Hello Morgan,Thanks, hope you are well tooDo you now if there is a way to show only the calendar (without the step before) ? (picture attached)My user don't need to select a service or an employ ... Danh Huynh EmailClosed   Amelia   Updated September 13, 2019 at 1:06pm   4 Most recent comment from Miloš Jovanović:HI Danh,As i can see your notification for approved appointment is like this Dear %customer_full_name%, You have successfully scheduled %service_name% appointment with %employee_full_name%. We are w ... AlbertJornet04 Stripe not workingClosed   Amelia   Updated September 13, 2019 at 12:14pm   17 Most recent comment from Miloš Jovanović:HI Albert, OK lets try this. If you increase the price of the service to be for example 3$ or euros do you still have the problem. This is very strange that is happening, the last thing I can do is ... ludovic process and formsClosed   Amelia   Updated September 13, 2019 at 11:44am   24 Most recent comment from Miloš Jovanović:HI ludovic,Unfortunately the same service can not have more than 1 duration at the moment.We will consider adding this for some future updates.Best regards. Aj WooCommerce Integration with more than one product.Closed   Amelia   Updated September 13, 2019 at 11:26am   4 Most recent comment from Miloš Jovanović:Hi Aj,Thank you so much for the video and suggestion.The good news are that we are considering this because lately it is requested from our customers, so the every service will have separate product ... HandelshuysDoetinchem multipy number of customersClosed   Amelia   Updated September 13, 2019 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello HandelshuysDoetinchem.I'm sorry, but I couldn't replicate the issue from my side.Here's how the plugin calculates when only one person books the appointment:And when I make a re ... Dion Gingerich LocationsClosed   Amelia   Updated September 13, 2019 at 10:20am   32 Most recent comment from Miloš Jovanović:Hi Dion,For customers maybe the solution will be to use CSS to hide that location filed.But this notification is send by Google , not by our plugin.The workaround that I send you is to hide the loca ... Danijel Salijevic ImplementationClosed   Amelia   Updated September 13, 2019 at 10:17am   2 Most recent comment from [deleted]:Hello Danijel Salijevic, Thank you for your purchase! Amelia doesn't have shortcodes for single events yet, but this is something which we are working on right now and it is in a testing phase ... Marc Maessen Events in WooCommerce are created as a single productClosed   Amelia   Updated September 13, 2019 at 9:32am   2 Most recent comment from Aleksandar Vuković:Hello Marc.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features, although it is a great idea, and I ... Baldur Arge One employee needs pendingClosed   Amelia   Updated September 13, 2019 at 8:39am   7 Most recent comment from [deleted]:Hello Baldur Arge, Yes, I see your point. Amelia does work this way and the settings are in general so you can not choose one setting for one service, and different one for the second one. The probl ... dhlawrencexvii No connection to Users from EmployteesClosed   Amelia   Updated September 13, 2019 at 8:24am   6 Most recent comment from [deleted]:Hello dhlawrencexvii,You should make this employee in Amelia but just don't need to connect them to any WP user roles. Or you have already done this and still have an issue with assigning them ... Ryan Jensen Employee schedulingClosed   Amelia   Updated September 13, 2019 at 8:12am   4 Most recent comment from [deleted]:Hello Ryan, You are welcome! Sure, we are here if there is still an issue.