We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mike Perez Time SlotsClosed   Amelia   Updated September 6, 2019 at 10:46am   10 Most recent comment from Miloš Jovanović:Hi Mike,Ok I followed your instructions below.-Mike Perez as the customer - use Mike Perez (Manual Override) as the employee  - select Onsite as service- start time 12:00- added 3 extras - returned ... Temper updateClosed   Amelia   Updated September 6, 2019 at 9:46am   2 Most recent comment from Miloš Jovanović:Hi Temper,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as w ... Yannis TRIANTAPHYLIDES To simplify appointmentsClosed   Amelia   Updated September 6, 2019 at 9:42am   2 Most recent comment from Miloš Jovanović:HI Yannis,Thank you for your purchase and suggestion.I will forward this to my team and also I can say that this is something that we will work on for future updates.Best regards. Luke Chambers ameliaClosed   Amelia   Updated September 6, 2019 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hi again Luke.I see this is another duplicate of the ticket. Please do not open more than one ticket with the same issue. I'll close this one as wellBest regards. Jesi Cason Services frontend layoutClosed   Amelia   Updated September 5, 2019 at 3:21pm   4 Most recent comment from Miloš Jovanović:Hi Jesi,Unfortunately those files are not available in the public version of the plugin, and unfortunately I can not send you a source code because of our company policy.Best regards. Ryan Jensen Maps API Key not workingClosed   Amelia   Updated September 5, 2019 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.There's one more API that needs to be enabled: Places API. We haven't had this many issues with Google Maps until they decided to make API calls mandatory. Sorry about that.Now t ... Sally Fry Scruggs Redirect URIClosed   Amelia   Updated September 5, 2019 at 11:15am   3 Most recent comment from Miloš Jovanović:Hi Sally,Thank you for your purchase.Glad to hear that you found a solution.If you have any more questions feel free to open a new ticket, we will gladly help.Best regards. Ryan Jensen Email Placeholders for number of attendeesClosed   Amelia   Updated September 5, 2019 at 10:02am   2 Most recent comment from Miloš Jovanović:Hi Ryan,Thank you for your purchase.At the moment this is not possible, but we have in plan to add more placeholders for the next updates of the plugin.Events are relatively new feature and more impr ... R. Markes connecting Amelia to GoogleClosed   Amelia   Updated September 5, 2019 at 9:57am   2 Most recent comment from Miloš Jovanović:Hi Reginald,Thank you for your purchase.Can you please tell me which version of our plugin do you use?Is it 2.1.1 ?Best regards. Ted NotificationsClosed   Amelia   Updated September 4, 2019 at 2:10pm   6 Most recent comment from Aleksandar Vuković:Hi again Ted.Let me see if I understood you correctly:An employee works on every Sunday - one time slot in the morning and one in the afternoon.You should just try without the days off.So, if your e ... Brhum Bhatia Coupon Placeholder & UsageClosed   Amelia   Updated September 4, 2019 at 12:12pm   13 Most recent comment from Brhum Bhatia:OK. I'm replying to your message just to keep the ticket open. Please let me know if there's any progress. Neha Ramesh Rau Inserting link in custom field option text.Closed   Amelia   Updated September 4, 2019 at 11:35am   11 Most recent comment from Neha Ramesh Rau:Super! Thank You so much! That's really great. Jessie Brebner Custom Fields are not visibleClosed   Amelia   Updated September 4, 2019 at 11:22am   4 Most recent comment from Aleksandar Vuković:Hello Jessie.This falls under included support of the plugin, so if you are able to provide me with a temporary WP-admin login for your site where this happens, we could probably fix it for you - no ... Kristijan Calendar veiw in frontendClosed   Amelia   Updated September 4, 2019 at 10:35am   2 Most recent comment from [deleted]:Hello Kristijan, Thanks for your purchase!Unfortunately, we don't have this feature in our plugin. The calendar view can only be seen in the back-end. You can post a feature request at this li ... thomas faidix display agendaClosed   Amelia   Updated September 4, 2019 at 9:49am   4 Most recent comment from Miloš Jovanović:Hi thomas,Unfortunately calendar view is only for the back-end at the moment and it is not possible to display it in the front-end.We will look to add more designs for the booking forms and also a ca ...