As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Michelle Someone Please help! Advice NeededClosed   Amelia   Updated September 13, 2019 at 7:00am   4 Most recent comment from Aleksandar Vuković:Alright, Michelle.We'll take a look at the other ticket.Best regards. ludovic booking not in google calendar if no emailClosed   Amelia   Updated September 12, 2019 at 5:34pm   6 Most recent comment from Miloš Jovanović:HI ludovicmThe bug is forwarded to our developer and the fix should be included in the next update.Best regards. Ryan Jensen Saving custom appointment timesClosed   Amelia   Updated September 12, 2019 at 11:34am   2 Most recent comment from Miloš Jovanović:Hi Ryan,Thank you for your purchase.Thank you for your suggestion I will forward this idea to my team so we can include it for some of the future updates.Best regards. Leon Payment OptionsClosed   Amelia   Updated September 12, 2019 at 8:11am   2 Most recent comment from Aleksandar Vuković:Hello Leon.Amelia doesn't have any notification windows where you could add that info, other than custom fields, which (when added) appear at the end of the booking form, before actual payment is ... Jesi Cason Appointment TimesClosed   Amelia   Updated September 12, 2019 at 7:30am   5 Most recent comment from [deleted]:Hello Jesi Cason, You are welcome! I understood that the services should last 2 hours.Yes, the buffer time is a great solution in your caseGreat you figured it out!If you have any other questions o ... skyyman Employee Google CalendarClosed   Amelia   Updated September 11, 2019 at 7:57pm   2 Most recent comment from Aleksandar Vuković:Hello skyyman.Thank you for your purchase.Have you went through the Google calendar setup instructions from our documentation? Also, make sure to follow the textual version, since Google recently up ... Truong Van Tri force booking 1 person per time in eventsClosed   Amelia   Updated September 11, 2019 at 12:57pm   2 Most recent comment from Miloš Jovanović:Hi Truong Van Tri,Thank you for your purchase.1. Unfortunately something like this is not possible to achieve at the moment with the events.We have in plan to add checking if someone already booked ... Manuel virusClosed   Amelia   Updated September 11, 2019 at 12:00pm   4 Most recent comment from Miloš Jovanović:HI Manuel,There is no need for cron job if you are planning to connect the employee to his/her google calendar.You can find more information on this link from our documentation how to successfully co ... tridaz Translating selected strings in AmeliaClosed   Amelia   Updated September 11, 2019 at 11:17am   7 Most recent comment from Alžběta Vybíralová:Ok, I have just created private ticket. Thanks.Betty William Weis Issue with Calendar ReminderClosed   Amelia   Updated September 12, 2019 at 11:10am   3 Most recent comment from Aleksandar Vuković:Hi again William.We've tested the issue, and we can verify that there is a bug where iCal is always showing GMT regardless of Amelia's settings, or WordPress time zone settings, for that mat ... Jesi Cason Services limited to 3Closed   Amelia   Updated September 10, 2019 at 10:48am   6 Most recent comment from Aleksandar Vuković:Hi again Jesi.I opened this page: https://aristacollective.com/harborside/book-now/And I can see all six services:I did open your employees page, and saw the following:Bret Munson is set to work o ... Robert Culkin Services Catalog front end view issueClosed   Amelia   Updated September 10, 2019 at 10:24am   7 Most recent comment from [deleted]:Hello Robert J Culkin,  You are welcome, we are glad you figured it out  If you have any other questions or concerns please open a new ticket and we will gladly help,  Michelle WORDPRESS BROKEN! PLEASE HELPClosed   Amelia   Updated September 9, 2019 at 2:16pm   7 Most recent comment from Michelle:I have uninstalled and reinstalled per instructions several times and it still isn't working. I received a response on the other ticket as well so I will send my credentials there so that you can ... Susanna Townsend Custom fields for eventsClosed   Amelia   Updated September 9, 2019 at 2:12pm   2 Most recent comment from [deleted]:Hello Susanna Townsend,At the moment, the plugin doesn't have a built-in feature for making custom fields for the events. But this is a feature which is in our roadmap and we are working on thi ... Alžběta Vybíralová Deleting specific info in formClosed   Amelia   Updated September 9, 2019 at 1:38pm   8 Most recent comment from [deleted]:Hello Alžběta,You are welcome! Great If you have any other questions or concerns we are here to help,