We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

lsheva Minimum PHP versionClosed   Amelia   Updated September 9, 2019 at 11:46am   2 Most recent comment from Miloš Jovanović:Hi Alex,Thank you for your purchase.There was some issue with the functions that will be updated in the future updates regarding the PHP 5.5 Nevertheless, thank you for your feedback and suggestion ... Susanna Townsend Displaying Future EventsClosed   Amelia   Updated September 9, 2019 at 11:19am   4 Most recent comment from [deleted]:Unfortunately that isn't possible with the plugin's built-in features. However, you can find a changelog at this page - https://wpamelia.com/changelog/ and see when it is being added.Best ... Rebecca MOrris Events & linksClosed   Amelia   Updated September 9, 2019 at 10:36am   2 Most recent comment from Miloš Jovanović:Hi Rebecca,Thank you for your purchase.Sorry for late response, we are not working on weekends.Unfortunately at the moment this is the design of the Event booking, we are working on more shortcodes f ... Antal Hendrix van Spronsen ShortcodesClosed   Amelia   Updated September 9, 2019 at 9:33am   4 Most recent comment from Miloš Jovanović:HI BillKracke,The next update is planned to be released in 3-4 weeks.Best regards. Tracy service bookable by contact onlyClosed   Amelia   Updated September 9, 2019 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello Tracy.You can create a service which lasts longer than employee's working hours. For example - create a dummy employee, and assign working hours Monday - 00:00 - 00:15, and then create a se ... Luke Chambers ERR_CONNECTION_RESETClosed   Amelia   Updated September 6, 2019 at 8:12pm   2 Most recent comment from Aleksandar Vuković:Hello Luke. I see this is a duplicate ticket, and I answered to the other ticket, so I'll close this one. Best regards. sodanotpop White LabelingClosed   Amelia   Updated September 6, 2019 at 3:58pm   2 Most recent comment from Aleksandar Vuković:Hello sodanotpop.Thank you for your purchase.Currently we are not planing to add white label option.Unfortunately, when you do change the logos, it will be overwritten when an update occurs. Perhaps t ... Holly Neumann Google calendarClosed   Amelia   Updated September 6, 2019 at 2:37pm   4 Most recent comment from [deleted]:Hello Holly Neumann,Thank you for the purchase! I just started to write you and saw that you already helped yourself I'm glad the problem is solved! If you have any further questions, please do n ... Mike Perez Time SlotsClosed   Amelia   Updated September 6, 2019 at 10:46am   10 Most recent comment from Miloš Jovanović:Hi Mike,Ok I followed your instructions below.-Mike Perez as the customer - use Mike Perez (Manual Override) as the employee  - select Onsite as service- start time 12:00- added 3 extras - returned ... Temper updateClosed   Amelia   Updated September 6, 2019 at 9:46am   2 Most recent comment from Miloš Jovanović:Hi Temper,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as w ... Yannis TRIANTAPHYLIDES To simplify appointmentsClosed   Amelia   Updated September 6, 2019 at 9:42am   2 Most recent comment from Miloš Jovanović:HI Yannis,Thank you for your purchase and suggestion.I will forward this to my team and also I can say that this is something that we will work on for future updates.Best regards. Luke Chambers ameliaClosed   Amelia   Updated September 6, 2019 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hi again Luke.I see this is another duplicate of the ticket. Please do not open more than one ticket with the same issue. I'll close this one as wellBest regards. Jesi Cason Services frontend layoutClosed   Amelia   Updated September 5, 2019 at 3:21pm   4 Most recent comment from Miloš Jovanović:Hi Jesi,Unfortunately those files are not available in the public version of the plugin, and unfortunately I can not send you a source code because of our company policy.Best regards. Ryan Jensen Maps API Key not workingClosed   Amelia   Updated September 5, 2019 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.There's one more API that needs to be enabled: Places API. We haven't had this many issues with Google Maps until they decided to make API calls mandatory. Sorry about that.Now t ... Sally Fry Scruggs Redirect URIClosed   Amelia   Updated September 5, 2019 at 11:15am   3 Most recent comment from Miloš Jovanović:Hi Sally,Thank you for your purchase.Glad to hear that you found a solution.If you have any more questions feel free to open a new ticket, we will gladly help.Best regards.