As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Marcos Armenta Multiple Services Same TimeClosed   Amelia   Updated January 24, 2020 at 11:26am   4 Most recent comment from [deleted]:Hello Marcos, Unfortunately you can't create more time periods for the same times in the employees' work hours. You can create another employee and use this work-around (this works for gm ... hyungwlee Working Hours for Night ShiftClosed   Amelia   Updated January 24, 2020 at 11:17am   4 Most recent comment from [deleted]:Hello hyungwlee, You are welcome. Unfortunately there isn't an option to remove the time slots in Amelia at the moment. The booking process depends on them and it would require a lot of modif ... kevince52 Room bookingClosed   Amelia   Updated January 24, 2020 at 10:39am   2 Most recent comment from [deleted]:Hello kevince52, Thank you for your purchase. Glad to hear that you like Amelia!Unfortunately, there isn't a possibility the appointments to be dependable on room (or any other parameter) besi ... Austin Headley Issue with settings areaClosed   Amelia   Updated January 24, 2020 at 10:11am   5 Most recent comment from [deleted]:Hello garrick_Revels, If the previous didn't help for your issue, please open a new ticket and we will gladly help! Thank you! Vaibhav Gupta Site behind cloudflare always detect timezone as SingaporeClosed   Amelia   Updated January 24, 2020 at 9:19am   4 Most recent comment from [deleted]:Hello Vaibhav, I checked again and I see my country (Serbia) now as well: Please check if this is some caching issue, delete cache on your website/browser.  Javier B. EmpleadosClosed   Amelia   Updated January 24, 2020 at 9:15am   9 Most recent comment from [deleted]:Hello Javier, Glad to hear that! Thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, THOMAS M KAMPLAIN clients not able to choose times after waitingClosed   Amelia   Updated January 24, 2020 at 10:34am   9 Most recent comment from Aleksandar Vuković:Hello TomThis issue is definitely coming from the theme, so you may want to reach out to BuddyBoss' team, and ask them to take a look and see if they have a permanent solution.Our developer added ... Jrm57 can’t updateClosed   Amelia   Updated January 23, 2020 at 3:00pm   10 Most recent comment from [deleted]:Hello Jeremy, Sorry that you needed to wait for this. You can update Amelia in your WordPress. There was some issue in the database because both your licenses were saved there and the one that you h ... tom Cannot create eventsClosed   Amelia   Updated January 23, 2020 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello Tom.Thank you for your purchase.Please take a look at the screenshot:When you create the event, please change the display date, so it fits the dates when the event will take place. If that doesn ... Tobias Doerr Multiple Google CalendarClosed   Amelia   Updated January 23, 2020 at 12:40pm   4 Most recent comment from [deleted]:Hello Tobias, You are welcome. I will forward this to the management and development team so it can be considered for implementing in the future. If you have any other questions or concerns feel f ... Susanna Townsend Calendar Not Blocking Days OutClosed   Amelia   Updated January 23, 2020 at 11:47am   6 Most recent comment from Aleksandar Vuković:Of course, SusannaSorry for the inconvenience.The issue has been forwarded to our development team, so they will look into fixing that for our future releases. Marcos Armenta Time IssuesClosed   Amelia   Updated January 23, 2020 at 9:41am   2 Most recent comment from [deleted]:Hello Marcos,Thank you for your purchase.You need to change the option 'Default Time Slot Step: ' in Amelia -> Settings -> General to 30min in order to have time slots available on 30 min ... Jrm57 Slots different for each employeeClosed   Amelia   Updated January 23, 2020 at 9:38am   2 Most recent comment from [deleted]:Hello Jeremy, Unfortunately, this option is global for all employees, and there isn't a possibility to choose different  available time slots for each employee if the services to these employe ... ricardo Cannot see all services and locationsClosed   Amelia   Updated January 23, 2020 at 9:30am   4 Most recent comment from Aleksandar Vuković:Hi ricardoThanks for the credentials. Here's what I found:1. Jeffrey van der Meer is assigned only to service Gratis Proefles, and his working hours are only on Saturday from 10:30 - 11:30 at ... Laurent LanguagesClosed   Amelia   Updated January 22, 2020 at 4:24pm   7 Most recent comment from [deleted]:Hello Laurent, When you finish the translation you need to send us both .po and .mo files for French language so we can add these to the plugin.