We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

bispawel mandatory fieldsClosed   Amelia   Updated January 3, 2020 at 4:25pm   3 Most recent comment from [deleted]:Hello Paul, Thank you for your purchase. Unfortunately, these fields are absolutely mandatory when creating services so you can't disable them. In Amelia, services are assigned to employees and ... Maria Johnston bookingClosed   Amelia   Updated January 3, 2020 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello Maria.Thank you for your purchase.You can create several classes, of course. You should create them as Services, and assign your employees to those services.Our plugin currently support time slo ... 100% Leiden Can't open shortcode builderClosed   Amelia   Updated January 3, 2020 at 11:49am   3 Most recent comment from [deleted]:Hello 100% Leiden,Thank you for your purchase!Great, glad to hear the issue is gone. The Lite version need to be deactivated and deleted from WP and then the full version of Amelia to be installed/act ... Pardhu Namburi ResetClosed   Amelia   Updated January 3, 2020 at 11:46am   3 Most recent comment from [deleted]:Hello Pardhu Namburi,Thank you for your purchase!Great, glad to hear you managed to solve your issue. If you have any other questions or concerns feel free to open a new ticket and we will gladly help ... Laura L White Need different recurring optionClosed   Amelia   Updated January 3, 2020 at 11:41am   2 Most recent comment from [deleted]:Hello Laura L White, Thank you for your purchase.  Unfortunately, the Google calendar sync is only for Services in Amelia, not the Events. The Events feature is relatively new one in Amelia, everyth ... Zamir Gomeh Amelia calendar does not show at the pageClosed   Amelia   Updated January 3, 2020 at 10:30am   2 Most recent comment from [deleted]:Hello Zamir Gomeh ,Thank you for your purchase! When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category and serviceE ... Bertrand Le Guen Duo massage booking = booking 2 masseursClosed   Amelia   Updated January 3, 2020 at 10:01am   2 Most recent comment from [deleted]:Hello Bertrand,Apologies for replying late, we had two non-working days due to the holidays.Unfortunately, this can't be achieved in Amelia with its current built-in features. Two employees can&# ... Justin Williams Multiple LocationsClosed   Amelia   Updated January 3, 2020 at 8:50am   6 Most recent comment from Aleksandar Vuković:Hey JustinThank you very much for this detailed explanation. I'm sure it will help other people as well!I have forwarded your idea about multiple locations to our development team, so hopefully ... Laurent backup condiguration and datasClosed   Amelia   Updated December 31, 2020 at 1:28pm   8 Most recent comment from [deleted]:Hello Laurent, Yes, I understand that it would take a lot of work to recreate everything on a new site.Could you please tell me where have you had a reply that this can be done? Thanks. They probably ... Roi Azarya What if i'm one man show business?Closed   Amelia   Updated December 31, 2020 at 10:10am   7 Most recent comment from Aleksandar Vuković:Hello Roi.We have deactivated the license remotely, so you should be able to activate it now.Please let me know. Rogier van der Heide remove list of employees from scheduling windowClosed   Amelia   Updated December 31, 2020 at 8:30am   5 Most recent comment from Aleksandar Vuković:Hi Rogier.We will be releasing the new customize cabinet (probably in February), so you'll be able to customize the form by yourself, but unfortunately until then, we can only use CSS.Can you sho ... Kleber customizeClosed   Amelia   Updated December 30, 2020 at 4:32pm   2 Most recent comment from [deleted]:Hello Kleber, For changing strings you need to use the translation technique, you will just change the strings in your language you will not translate them to other language. So, for this you can use ... Jrm57 Categorie doesn’t showClosed   Amelia   Updated December 30, 2020 at 4:05pm   10 Most recent comment from [deleted]:You are welcome. Great, glad to hear that!No, unfortunately, the categories can't be an option to choose from in the booking form ([ameliabooking] shortcode). This can only be an option in the C ... eugene How to remove 'Capacity filled' from widget?Closed   Amelia   Updated December 30, 2020 at 10:43am   2 Most recent comment from Aleksandar Vuković:Hello Eugene.Thank you for your purchase.This can only be achieved with some custom CSS. In your case, it would be this: #am-event-1 > div.am-event-data > div.am-event-info > div:nth-child(2) > div.am ... Roy Event Specific CouponsClosed   Amelia   Updated December 30, 2020 at 9:12am   2 Most recent comment from [deleted]:Hello Roy, Apologies for replying late, we are not working on weekends. When you create a coupon you have options to choose for which services/events this coupon can be applied to. There are two dro ...