As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Ramiro Iriñiz Disable Hide Hours RangeClosed   Amelia   Updated January 14, 2020 at 2:46pm   8 Most recent comment from Aleksandar Vuković:You're welcome RamiroMy advice would be to install Loco Translate, search for those strings, and translate them.I use it and it's really great. Marina Maliniak Email/Text ConfirmationClosed   Amelia   Updated January 14, 2020 at 1:45pm   26 Most recent comment from [deleted]:You are welcome, Marina. Please check the plugin that you have on your WordPress for SMTP communication (Easy WP SMTP) , maybe you need to change some setting there in order for it to work. Since I� ... Matthew Coupons not savingClosed   Amelia   Updated January 14, 2020 at 12:40pm   6 Most recent comment from Aleksandar Vuković:You're welcome, MatthewGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small favor if you don� ... Susanna Townsend Automatic update is unavailable for this plugin.Closed   Amelia   Updated January 13, 2020 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello Susanna.Have you entered the purchase code in its designated field in Amelia settings?If you enabled auto update for your plugins, you should also receive it for Amelia.Anyway, to download the l ... Laurent Create a specific WP userClosed   Amelia   Updated January 13, 2020 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.What you're trying to achieve can be done with some Mem ... Wim Brinkers PlugIn not workingClosed   Amelia   Updated January 13, 2020 at 1:26pm   3 Most recent comment from Aleksandar Vuković:No worries, Wim.Thank you for your purchase.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Deborah Molwuka LocationsClosed   Amelia   Updated January 13, 2020 at 1:17pm   2 Most recent comment from Aleksandar Vuković:Hello Deborah.Thank you for your purchase.At the moment, you can only add a mandatory custom field, which will appear at the end of the booking form.You can ask your clients to enter the address in th ... Vaibhav Gupta Amelia booking not loading postClosed   Amelia   Updated January 13, 2020 at 12:02pm   2 Most recent comment from [deleted]:Hello Vaibhav, I can see the Amelia booking form on both of the links that you sent me: Could you please check if this is some caching issue or similar? What exactly do you get when you try to ac ... Nicolas Copsidas Few questions about employees, services and locationsClosed   Amelia   Updated January 13, 2020 at 10:49am   2 Most recent comment from [deleted]:Hello Nicolas Copsidas, Thank you for your purchase and for the compliments. Apologies for replying late, we are not working on weekends. You can assign employees to multiple locations but not at ... Kevin Appointments created are set to canceledClosed   Amelia   Updated January 13, 2020 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hi again Kevin.The appointments can only be cancelled through user input, so either through back-end, by changing the status to "Cancelled", or if you click on the Cancellation URL in the e-mail notif ... Debbie van Cleef Can't get Zapier to workClosed   Amelia   Updated January 13, 2020 at 9:47am   13 Most recent comment from Aleksandar Vuković:You're welcome, heroseven7.Honestly, I never tested it from back-end, so that may be true. I'll forward it to our development team for testing.If you have any further questions or issues, pl ... BillKracke 500 errors on adin-ajaxClosed   Amelia   Updated January 13, 2020 at 7:10am   10 Most recent comment from Aleksandar Vuković:Hello again Bill.I just took a look at all the provided links, and at the moment only https://sedonameditationcenter.org/classes-workshops/brain-education-class/ doesn't work. It doesn't ... Jrm57 mobile display bottomClosed   Amelia   Updated January 10, 2020 at 1:26pm   9 Most recent comment from Aleksandar Vuković:Sure, Jrm57.Thanks for the suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and ... Honey Goyal Multiple LocationClosed   Amelia   Updated January 10, 2020 at 10:05am   6 Most recent comment from [deleted]:Hello Honey Goyal, Could you please send me a screenshot of which part exactly do you mean for the front-end? Since that 'Away' string for the employees is only available on the back-end, ... Laurent Multi selectionClosed   Amelia   Updated January 10, 2020 at 8:31am   4 Most recent comment from Aleksandar Vuković:Hi again Laurent.Sure, I already added that to our ideas list, so our developers will take it into consideration.We carefully follow customers requirements and try to implement most of them if they  ...