We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Todd Pitcher PayPal "Waiting For Payment"Closed   Amelia   Updated January 30, 2020 at 3:04pm   4 Most recent comment from Aleksandar Vuković:Hi ToddI just tested your website with Sandbox credentials, and it worked flawlessly:You can see the appointment has been paid for with PayPal:Please note, though, that you can't test Sandbox Pay ... Brendan Paypal Payment on MobileClosed   Amelia   Updated January 30, 2020 at 2:24pm   4 Most recent comment from Aleksandar Vuković:Hello ToddCan you please tell me on which mobile device are you having this issue? Can you please tell me are you using some caching plugin? If the answer is yes, can you please try to clear server an ... Ben Amelia catalog not showingClosed   Amelia   Updated January 30, 2020 at 2:09pm   2 Most recent comment from Aleksandar Vuković:Hello BenI just checked your page, and it looks fine to me.I believe they are using Safari? Can you ask them to try on Chrome? It shouldn't make a difference, but it'd be a good start if ... Benjamin Thomas Display Calendar - First StepClosed   Amelia   Updated January 30, 2020 at 1:07pm   2 Most recent comment from [deleted]:Hello Benjamin Thomas, Thank you for your purchase!Unfortunately, there ins't an option in Amelia to show the calendar right away if you have more employees/services/locations. You need to clic ... Nick Rice Push NotificationsClosed   Amelia   Updated January 30, 2020 at 10:21am   2 Most recent comment from [deleted]:Hello Nick Rice, Unfortunately, there isn't an option for push notifications in Amelia with its current built-in features. There are only SMS and email notifications. You can check out the web ... Shane Overbaugh File Attachments to formsClosed   Amelia   Updated January 30, 2020 at 9:31am   3 Most recent comment from [deleted]:Hello Shane Overbaugh, Thank you for your purchase and for the kind words We are glad to hear that you like Amelia! Glad to hear that you found the answer to your question! Yes, this can be achieve ... Jrm57 Translation savingClosed   Amelia   Updated January 30, 2020 at 8:40am   6 Most recent comment from Jrm57:Hey Alhanouf, it was my previous method but everything was delete after the next update. You did it and already have updated it ? And everything stay ? Bernd Content Security Policy - issueClosed   Amelia   Updated January 29, 2020 at 3:55pm   8 Most recent comment from Aleksandar Vuković:Hi again BerndWe couldn't see these notices through Chrome, but only through Firefox.And this is not happening on other websites that have Amelia. I checked around 5 sites, and the screenshot is ... Anupa Panjabi I need help to use thisClosed   Amelia   Updated January 29, 2020 at 3:35pm   2 Most recent comment from Aleksandar Vuković:Hello AnupaThank you for your purchase, and I'm sorry to hear you've had trouble contacting us.I can only see the two tickets you opened here (this one 5 hours ago, and another one opened 2 ... leoleukam RefundClosed   Amelia   Updated January 29, 2020 at 2:34pm   2 Most recent comment from [deleted]:Hello leoleukam,  I responded to your other ticket please check it out.  As I said, in order to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you rece ... Karen Allen Event NotificationsClosed   Amelia   Updated January 29, 2020 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello KarenThank you for your kind words.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can use the event reminder e- ... Sergio Jacome No multiple users at the same timeClosed   Amelia   Updated January 29, 2020 at 11:09am   2 Most recent comment from [deleted]:Hello Sergio Jacome, Since this appointment is already created in the list you can't create a new appointment at the same time for the other customers, you just need to find that appointment (t ... mathias borgen Amelia / Crocoblock (jetblocks) not workingClosed   Amelia   Updated January 29, 2020 at 10:32am   4 Most recent comment from [deleted]:Hello mathias borgen, The script should be added to this file at the end, and the file is located in ../wp-content/mu-plugins folder. If you don't have this file or don't want to edit it yo ... Ivan Andazola WebhookClosed   Amelia   Updated January 31, 2020 at 11:43am   5 Most recent comment from Aleksandar Vuković:Hi IvanSorry for the late response. Unfortunately, what you're asking for is not possible with the plugin's built in features.However, our development team sees it as a good suggestion, and ... Jenny-Paola Tillus Change redirect UrlClosed   Amelia   Updated January 28, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello Jenny-PaolaSure, you can change the redirection URL after each appointment in Amelia's General Settings: