As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

André Saage employee Work timesClosed   Amelia   Updated February 11, 2020 at 5:17pm   4 Most recent comment from [deleted]:Yes, unfortunately, that would require some extra work. The employees' work hours are taken into consideration for the time slots, so yes, this will override the company's work hours. You ... Sam Front end customisationClosed   Amelia   Updated February 11, 2020 at 10:32am   3 Most recent comment from [deleted]:Hello Sam, Thank you for your purchase. Great, glad to hear that you found a solution for your issue!If you have any other questions or concerns feel free to open a new ticket and we will gladly hel ... alex multiple booking and commission based booking for multiple employeesClosed   Amelia   Updated February 11, 2020 at 8:28am   4 Most recent comment from Aleksandar Vuković:I see Alex.I agree with you, but unfortunately we don't have anything like that. Payment engines are only integrated with Amelia, and we didn't even think about having an automated process ... Mihai Eniu Extra booking filtersClosed   Amelia   Updated February 10, 2020 at 4:08pm   4 Most recent comment from [deleted]:Hello Mihai, You are welcome. Check out the Search view as well, maybe it is more suitable for your use case. This is the view where they can search through the services and there are several filte ... Aranan Nathan Working time does not update on bookingClosed   Amelia   Updated February 10, 2020 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello Aranan NathanThank you for your purchase.I suppose you're changing the global working hours?If that is true, you need to access your employees' working hours, and change their hours. ... Bruno Gall PermissionsClosed   Amelia   Updated February 10, 2020 at 12:15pm   4 Most recent comment from Aleksandar Vuković:Hi again BrunoThere's no built-in option, but you can hide it with some custom CSS, like this: #am-cabinet > div.am-cabinet-dashboard > div.am-cabinet-menu > div:nth-child(3) { display: none !imp ... Carl Frie payment gatewayClosed   Amelia   Updated February 10, 2020 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello CarlIf you enable Stripe payments, your customers will need to enter their credit card details on the final step during the booking process.Available Amelia shortcodes can be found in our FAQ s ... THOMAS M KAMPLAIN Want to upgrade to lifetime proClosed   Amelia   Updated February 10, 2020 at 10:41am   2 Most recent comment from [deleted]:Hello Thomas, We are glad to hear that you like Amelia and want to upgrade your license. Unfortunately, we don't have an option for a direct upgrade, but we can make an upgrade for you through ... Taylor Morrison Event IDClosed   Amelia   Updated February 10, 2020 at 9:56am   4 Most recent comment from Aleksandar Vuković:You're welcome, TaylorIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Simon J Ellison Plugin LoadingClosed   Amelia   Updated February 10, 2020 at 9:41am   2 Most recent comment from [deleted]:Hello Simon J Ellison, Thank you for your purchase!Apologies for replying a bit later, but we are not working on weekends.  When you just get the spinning wheel, without it ever loading, it usually ... Kieran mckeon Time SlotClosed   Amelia   Updated February 10, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello KieranI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I can help you hide that part of the screen in the last page ... Raphaël Marlec Translation missingClosed   Amelia   Updated February 10, 2020 at 8:46am   7 Most recent comment from Laurent:Hi Raphaël,Be careful to keep your file with your translations. Otherwise they will be permanently lost with each update.regards raymond0000 Clark VERY URGENT Plugin /warnings errorClosed   Amelia   Updated February 10, 2020 at 8:40am   6 Most recent comment from [deleted]:Hello raymond0000, Apologies for replying late, we are not working on weekends. I haven't changed anything on your website. Glad to hear the issue is gone! If you have any other questions or ... George Christodoulou Hide fields from frontend Booking DetailsClosed   Amelia   Updated February 10, 2020 at 8:01am   12 Most recent comment from Aleksandar Vuković:Hello again GeorgeAmelia currently works as a booking plugin that, once the appointment has been scheduled, it sees it as either "Approved" or "Pending". You can include the Front End Customer Panel, ... Mark Saunders Error message when trying to add an EmployeeClosed   Amelia   Updated February 7, 2020 at 3:50pm   2 Most recent comment from Aleksandar Vuković:Hello MarkHave you maybe migrated your website?Issues like this usually occur when foreign keys are missing from Amelia's database. I'd need to remote in and take a look, so can you please ...