We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sylvain Front end user manageClosed   Amelia   Updated January 14, 2020 at 4:03pm   12 Most recent comment from Aleksandar Vuković:Hello again Sylvain I apologize for the delays. Our QAs keep running into last minute issues during testing. We cannot release an update with bugs in it. We really need to be careful with this update. ... Matthew Email verification fieldClosed   Amelia   Updated January 14, 2020 at 3:24pm   4 Most recent comment from [deleted]:You are welcome, Matthew. We do have a lot of feature requests in our list and most requested ones are in the top of our list which are implemented first. If this feature becomes requested more oft ... Ramiro Iriñiz Disable Hide Hours RangeClosed   Amelia   Updated January 14, 2020 at 2:46pm   8 Most recent comment from Aleksandar Vuković:You're welcome RamiroMy advice would be to install Loco Translate, search for those strings, and translate them.I use it and it's really great. Marina Maliniak Email/Text ConfirmationClosed   Amelia   Updated January 14, 2020 at 1:45pm   26 Most recent comment from [deleted]:You are welcome, Marina. Please check the plugin that you have on your WordPress for SMTP communication (Easy WP SMTP) , maybe you need to change some setting there in order for it to work. Since I� ... Matthew Coupons not savingClosed   Amelia   Updated January 14, 2020 at 12:40pm   6 Most recent comment from Aleksandar Vuković:You're welcome, MatthewGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small favor if you don� ... Susanna Townsend Automatic update is unavailable for this plugin.Closed   Amelia   Updated January 13, 2020 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello Susanna.Have you entered the purchase code in its designated field in Amelia settings?If you enabled auto update for your plugins, you should also receive it for Amelia.Anyway, to download the l ... Laurent Create a specific WP userClosed   Amelia   Updated January 13, 2020 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.What you're trying to achieve can be done with some Mem ... Wim Brinkers PlugIn not workingClosed   Amelia   Updated January 13, 2020 at 1:26pm   3 Most recent comment from Aleksandar Vuković:No worries, Wim.Thank you for your purchase.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Deborah Molwuka LocationsClosed   Amelia   Updated January 13, 2020 at 1:17pm   2 Most recent comment from Aleksandar Vuković:Hello Deborah.Thank you for your purchase.At the moment, you can only add a mandatory custom field, which will appear at the end of the booking form.You can ask your clients to enter the address in th ... Vaibhav Gupta Amelia booking not loading postClosed   Amelia   Updated January 13, 2020 at 12:02pm   2 Most recent comment from [deleted]:Hello Vaibhav, I can see the Amelia booking form on both of the links that you sent me: Could you please check if this is some caching issue or similar? What exactly do you get when you try to ac ... Nicolas Copsidas Few questions about employees, services and locationsClosed   Amelia   Updated January 13, 2020 at 10:49am   2 Most recent comment from [deleted]:Hello Nicolas Copsidas, Thank you for your purchase and for the compliments. Apologies for replying late, we are not working on weekends. You can assign employees to multiple locations but not at ... Kevin Appointments created are set to canceledClosed   Amelia   Updated January 13, 2020 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hi again Kevin.The appointments can only be cancelled through user input, so either through back-end, by changing the status to "Cancelled", or if you click on the Cancellation URL in the e-mail notif ... Debbie van Cleef Can't get Zapier to workClosed   Amelia   Updated January 13, 2020 at 9:47am   13 Most recent comment from Aleksandar Vuković:You're welcome, heroseven7.Honestly, I never tested it from back-end, so that may be true. I'll forward it to our development team for testing.If you have any further questions or issues, pl ... BillKracke 500 errors on adin-ajaxClosed   Amelia   Updated January 13, 2020 at 7:10am   10 Most recent comment from Aleksandar Vuković:Hello again Bill.I just took a look at all the provided links, and at the moment only https://sedonameditationcenter.org/classes-workshops/brain-education-class/ doesn't work. It doesn't ... Jrm57 mobile display bottomClosed   Amelia   Updated January 10, 2020 at 1:26pm   9 Most recent comment from Aleksandar Vuković:Sure, Jrm57.Thanks for the suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and ...