As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

masa77 E-mail notification NOT be sent to the customer after service cancellationClosed   Amelia   Updated February 5, 2020 at 12:06pm   4 Most recent comment from [deleted]:You are welcome!Yes, I understand, this is not convenient for the customers. Sorry again for any inconvenience this have caused. Hopefully it will be fixed soon! If you have any other questions or c ... W Agent Assigning PriorityClosed   Amelia   Updated February 5, 2020 at 9:40am   4 Most recent comment from Aleksandar Vuković:Hello again WaseemI suppose you simply hid the "Employee" drop-down from front end, correct?If that is true, then yes - it would work the same.The only other way you don't see the employee dropdo ... Debbie van Cleef Amelia button for adding shortcodes disappeared in text module Beaver BuilderClosed   Amelia   Updated February 4, 2020 at 3:05pm   2 Most recent comment from [deleted]:Hello Debbie, That button is probably part of the Beaver Builder, right? Unfortunately, we can't do anything about that. But you can contact support of that page builder to see if they changed a ... Arth1969 Connection to google calendarClosed   Amelia   Updated February 4, 2020 at 1:19pm   4 Most recent comment from [deleted]:Hello Armin Theiner, Great, glad to hear that!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Jazz Feature requiredClosed   Amelia   Updated February 3, 2020 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello JazzThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We haven't considered adding a ... Terumi Kai Doesn't work Customer informationClosed   Amelia   Updated February 3, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Terumi Kai, I see that this is the same issue like in the other ticket that you have open, which I have already answered, so we can continue resolving the issue there. I will close this one, ... Axel Bug in safariClosed   Amelia   Updated February 3, 2020 at 12:20pm   2 Most recent comment from [deleted]:Hello Axel, Thank you for your purchase and apologies for replying late, we are not working on weekends. Since Amelia works well on Safari on our testing website, this might be due to a conflict to ... hsbusiness Enable locations & change fieldsClosed   Amelia   Updated February 3, 2020 at 11:00am   17 Most recent comment from [deleted]:Hello hsbusiness, Apologies for replying late, we are not working on weekends. Great, glad to hear that you made it to work the way you want to with some customizationRegarding the tabs and the boo ... Robert Culkin Problem with Service LocationsClosed   Amelia   Updated February 3, 2020 at 9:49am   4 Most recent comment from Aleksandar Vuković:Alright, RobertI'll wait for your reply. nemethpeti1982 Amelia Employees cannot be assigned to wordpress usersClosed   Amelia   Updated February 3, 2020 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello PeterThank you for your purchase.To assign Amelia Employees to existing WordPress users, those users need to have "Amelia Employee" user role.My advice would be to install User Role Editor plug ... Ismahar Ismail Upgrade IssueClosed   Amelia   Updated February 1, 2020 at 9:43am   18 Most recent comment from Ismahar Ismail:k  Gregory Patier Front-end customer panel doesn't show bookingsClosed   Amelia   Updated January 31, 2020 at 1:22pm   4 Most recent comment from [deleted]:Hello Greg, You are welcome. Yes, I see your point there. I added your suggestion to our list so some of the solutions you pointed out can be considered in the future. Maybe, for now, it would be e ... Jrm57 Plugin recommandationClosed   Amelia   Updated January 31, 2020 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hi Jrm57Well, I wouldn't be able to recommend any plugins for that, but I do know that some of our customers use Form plugins (Gravity or Formidable) to acquire more data about their users. Perh ... Todd Pitcher PayPal "Waiting For Payment"Closed   Amelia   Updated January 30, 2020 at 3:04pm   4 Most recent comment from Aleksandar Vuković:Hi ToddI just tested your website with Sandbox credentials, and it worked flawlessly:You can see the appointment has been paid for with PayPal:Please note, though, that you can't test Sandbox Pay ... Brendan Paypal Payment on MobileClosed   Amelia   Updated January 30, 2020 at 2:24pm   4 Most recent comment from Aleksandar Vuković:Hello ToddCan you please tell me on which mobile device are you having this issue? Can you please tell me are you using some caching plugin? If the answer is yes, can you please try to clear server an ...