Please see the attachment for the video description of what is happening.
Basically, if a customer waits about a minute to choose their time a button will appear next to the time. However, if the customer clicks on the time or button nothing happens and they would need to refresh the screen to make it work.
I do not want the button to appear and I do not want it where they have to refresh the screen to make the system work.
// Update 1/20/2020 //
We have been working on this and this is what we have found:
Upon investigation, it looks like Amelia plugin is encountering a conflict with the BuddyBoss theme. In particular, BuddyBoss is using "iCheck" for customizing checkboxes and radio buttons, which messes up with how Amelia works. You can see in this screenshot that the script for iCheck is loaded by BuddyBoss: https://share.getcloudapp.com/WnuEpPpj.
To confirm this, I created a staging copy of your website and then switched the theme from BuddyBoss to a default WordPress theme Twenty Nineteen. You can visit this page on the staging site and you'll see that the issue doesn't occur here: https://myemsconed.wpstagecoach.com/topic/crew-resource-management/.
I did research about this and also checked the settings of BuddyBoss, but I couldn't find anything to control this behavior.
We are aware that there was an issue with BuddyBoss theme, and one of our users informed us in late December that their issue was resolved when they updated WordPress and BuddyBoss to the latest updates. Can you please check if you have the latest updates, and if not update them?
I hope that will resolve the issue, so I'll wait for your response. If the issue is still present after you update WordPress and the theme, I'll forward it to our developers again, and see if there's anything we can do about it.
Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us.
Can you please install the Duplicator plugin and clone your site? It will generate two files, and I'll need you to send them both to me, so I can create a copy of your website locally. Also, please provide me wp-admin credentials, so I can log in and see what the issue is.
Just make sure to enable "Private" response, since this is a public ticket. You can send the files to my e-mail address [email protected]
Yeah, we got the files, thanks. We're still debugging to see what's wrong here. One of our developers has been working on the issue since yesterday, and hopefully I'll have a response for you during the day.
This issue is definitely coming from the theme, so you may want to reach out to BuddyBoss' team, and ask them to take a look and see if they have a permanent solution.
Our developer added a JS code to "wp-content/themes/buddyboss-theme/assets/js/vendors/icheck.js", and it works at the moment. The code skips the radio button, so it's working fine.
Please see the attachment for the video description of what is happening.
Basically, if a customer waits about a minute to choose their time a button will appear next to the time. However, if the customer clicks on the time or button nothing happens and they would need to refresh the screen to make it work.
I do not want the button to appear and I do not want it where they have to refresh the screen to make the system work.
// Update 1/20/2020 //
We have been working on this and this is what we have found:
Upon investigation, it looks like Amelia plugin is encountering a conflict with the BuddyBoss theme. In particular, BuddyBoss is using "iCheck" for customizing checkboxes and radio buttons, which messes up with how Amelia works. You can see in this screenshot that the script for iCheck is loaded by BuddyBoss: https://share.getcloudapp.com/WnuEpPpj.
To confirm this, I created a staging copy of your website and then switched the theme from BuddyBoss to a default WordPress theme Twenty Nineteen. You can visit this page on the staging site and you'll see that the issue doesn't occur here: https://myemsconed.wpstagecoach.com/topic/crew-resource-management/.
I did research about this and also checked the settings of BuddyBoss, but I couldn't find anything to control this behavior.
This is how the working HTML elements of the Amelia plugin look like:
https://share.getcloudapp.com/wbuk5pq1
And here's how it looks like after iCheck kicks in and modify the HTML elements after around 1 minute:
https://share.getcloudapp.com/Z4uwp897
Hello Thomas.
Thanks for the detailed explanation of the issue.
We are aware that there was an issue with BuddyBoss theme, and one of our users informed us in late December that their issue was resolved when they updated WordPress and BuddyBoss to the latest updates. Can you please check if you have the latest updates, and if not update them?
I hope that will resolve the issue, so I'll wait for your response. If the issue is still present after you update WordPress and the theme, I'll forward it to our developers again, and see if there's anything we can do about it.
Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thank you for your response.
we have updated everything to the latest versions and we are still having the issue.
could you please look into this.
Thanks
tom
Hi again Tom.
I'd love to help you out with this.
Can you please install the Duplicator plugin and clone your site? It will generate two files, and I'll need you to send them both to me, so I can create a copy of your website locally. Also, please provide me wp-admin credentials, so I can log in and see what the issue is.
Just make sure to enable "Private" response, since this is a public ticket. You can send the files to my e-mail address [email protected]
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
just wanted to check and see if y’all received everything you needed?
Hey Tom
Yeah, we got the files, thanks. We're still debugging to see what's wrong here. One of our developers has been working on the issue since yesterday, and hopefully I'll have a response for you during the day.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Tom
This issue is definitely coming from the theme, so you may want to reach out to BuddyBoss' team, and ask them to take a look and see if they have a permanent solution.
Our developer added a JS code to "wp-content/themes/buddyboss-theme/assets/js/vendors/icheck.js", and it works at the moment. The code skips the radio button, so it's working fine.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables