We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laurent Connecttion problemClosed   Amelia   Updated January 20, 2020 at 2:56pm   2 Most recent comment from Miloš Jovanović:Hi Laurent,I will get back to you on your other ticket about this issue.Best regards. Terry Lin User profile and attendanceClosed   Amelia   Updated January 20, 2020 at 2:50pm   2 Most recent comment from Miloš Jovanović:Hi Terry,Thank you for your purchase.Sorry for late response, we are not working on weekends.Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks ... Laurent Dani How to sort employees on front end ?Closed   Amelia   Updated January 20, 2020 at 2:36pm   2 Most recent comment from Miloš Jovanović:Hi Laurent,Thank you for your purchase.This can be sorted with changed the ID of the employee in the database, but I highly not recommend this because it can mess up the ID;s of the services and loca ... Stefan Ho Formating of AmeliaClosed   Amelia   Updated January 20, 2020 at 2:13pm   2 Most recent comment from Miloš Jovanović:Hi Stefan,Thank you for your purchase.Sorry for late response, we are not working on weekends.The look of the forms can be related to the theme that you are using.On our demo sites we are using the B ... kirk Amelia AppointmentsClosed   Amelia   Updated January 20, 2020 at 1:25pm   2 Most recent comment from Miloš Jovanović:Hi kirk,Thank you for your purchase.Sorry to disappoint you but unfortunately this is not possible with the plugin built-in features at the moment.This is only possible for Event booking, but we are ... Roi Azarya link to new features tutorial not workingClosed   Amelia   Updated January 20, 2020 at 1:13pm   2 Most recent comment from Miloš Jovanović:Hi Roi,Thank you for your purchase.Sorry for that, there was some issues with that page.Now everything should work and you should be able to see the documentation from that link below.Best regards. Bertrand Escaffre err 404 for documenation link "Amelia Customer Panel & GDPR"Closed   Amelia   Updated January 20, 2020 at 12:59pm   2 Most recent comment from Miloš Jovanović:Hi bertrand,Thank you for your purchase.Sorry for late response, we are not working on weekends.There was some issue with that page which should be fixed now, can you please check it https://wpameli ... Mohamad Alkhalil Location IssueClosed   Amelia   Updated January 17, 2020 at 1:13pm   2 Most recent comment from Aleksandar Vuković:Hello MohamadThank you for your purchase.At the moment, employees can be assigned only to a location at a time. That is - one time frame per location. For example:Employee 1 - works from 09:00 - 10:00 ... Karen Allen Event Times on Front End with SafariClosed   Amelia   Updated January 17, 2020 at 11:09am   12 Most recent comment from Aleksandar Vuković:Awesome, Karen!Thanks for letting me know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small ... Susanna Townsend Available TimesClosed   Amelia   Updated January 17, 2020 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello SusannaThank you for letting us know the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Nico Morgan Booking form not appearing on iOSClosed   Amelia   Updated January 17, 2020 at 9:17am   2 Most recent comment from Aleksandar Vuković:Hello NicoThank you for letting us know the issue is resolved.Perhaps there was some leftover cache causing the page not to display.If you have any further questions or issues, please feel free to ope ... Sylvain Front Cabinet UsersClosed   Amelia   Updated January 17, 2020 at 8:41am   4 Most recent comment from Aleksandar Vuković:Hi again SylvainUnfortunately, it can't work like that.Amelia Customer roles are created if you enabled "Automatically create Amelia Customer user" in Roles Settings of Amelia, and after they co ... Wim Brinkers Integration WoocommerceClosed   Amelia   Updated January 16, 2020 at 2:04pm   2 Most recent comment from [deleted]:Hello Wim Brinkers, Could you please tell me whether the data from Amelia is in the Cart page (the customer info and the price that should be paid)? This is it regarding Amelia, it should send the ... Debbie van Cleef One service for booking 3 time slotsClosed   Amelia   Updated January 16, 2020 at 12:15pm   4 Most recent comment from [deleted]:You are welcome, Debbie. Sorry I couldn't help you more at this point.If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Laurent Google MapsClosed   Amelia   Updated January 16, 2020 at 12:14pm   6 Most recent comment from Aleksandar Vuković:Hello JoseDid you try what Laurent suggested - uninstall/reinstall Amelia?If that doesn't help, please open a private ticket, and we'll gladly help you out.