As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

fabloria Notifications IssueClosed   Amelia   Updated January 28, 2020 at 8:54am   3 Most recent comment from [deleted]:Hello fabloria, Since this is working on our test website with the latest version, could you please tell me in more details your configuration for the notifications and for the services so we can tr ... shannel Difficulty with downloadingClosed   Amelia   Updated January 27, 2020 at 3:13pm   10 Most recent comment from Aleksandar Vuković:I agree with you, shannelIt's an issue I forwarded to our development team a couple of times, and hopefully they'll implement it soon.Since you asked here for a refund request before 15 d ... lfu0327 Customize filedClosed   Amelia   Updated January 27, 2020 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hi again lfu03272. To set phone to be a mandatory field, please go into General settings of Amelia, and enable this slider:1. Both Name and Username are mandatory fields, and there are no settings wit ... Tina lindstrøm error messageClosed   Amelia   Updated January 27, 2020 at 12:33pm   2 Most recent comment from Aleksandar Vuković:Hello TinaThank you for your purchase.You can download the Change Table Prefix plugin, which can easily lower the number of characters in the database's prefix. Just set that below 16 character ... nabros Latest update requestClosed   Amelia   Updated January 27, 2020 at 12:29pm   3 Most recent comment from Aleksandar Vuković:Hello NABROSIf you entered the purchase code in the Activation field in Amelia, you should receive automatic updates, like all other WordPress plugins. However, that version is pretty old, and we ... Dameon Runnels Amelia Scheduling setupClosed   Amelia   Updated January 27, 2020 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello DameonThank you for your purchase.I guess what's confusing here is that you have all these time slots in a 60-minute window:If someone was to book an appointment at 9AM, all time slots betw ... Shane fatal error in the Amelia.php file on line 120Closed   Amelia   Updated January 27, 2020 at 12:01pm   6 Most recent comment from Aleksandar Vuković:Good news, ShaneI'm glad to have been of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. leoleukam Refund neededClosed   Amelia   Updated January 27, 2020 at 11:37am   2 Most recent comment from [deleted]:Hello leoleukam, Sorry for replying a bit late, we are not working on weekends. Could you please check have you set your city timezone in your WordPress General Settings? Since this setting/timezon ... Ameer Baird passing data to Amelia using url parametersClosed   Amelia   Updated January 27, 2020 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello AmeerYou can connect your customers to existing WordPress user roles, if they have the "Amelia Employee" user role. Also, if you enabled this:in Roles settings/Customer, all new customers will b ... Marc Hammoud end-user questionsClosed   Amelia   Updated January 27, 2020 at 8:22am   6 Most recent comment from Aleksandar Vuković:Oh, I see Marc. You want to translate the menu string.For that, please open ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/Submenu.php, and around line 46 you'll see the string: ... Adela hiding the 2nd hour on the range shown on the slot within the booking formClosed   Amelia   Updated January 24, 2020 at 3:36pm   4 Most recent comment from [deleted]:Hello Adela, You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, aprylisnow right hand panel blankClosed   Amelia   Updated January 24, 2020 at 3:25pm   4 Most recent comment from Aleksandar Vuković:Hello garrick_RevelsIn the past few weeks we found that Jet plugins are causing conflicts like this.Either way, please open a new private ticket, and we'll gladly help you out. Clem Conversion Tracking (Google Analytics)Closed   Amelia   Updated January 24, 2020 at 3:22pm   7 Most recent comment from Aleksandar Vuković:Great news, ClemYou're welcome, glad I could help. I'm sure Ivan's code will help a lot of people!If you have any further questions or issues, please feel free to open a new ticket, an ... raymond0000 Clark Changing text within the event and other areasClosed   Amelia   Updated January 24, 2020 at 1:19pm   33 Most recent comment from Miloš Jovanović:HI raymond0000,This massages can be visible if some debug mode or error reporting is turned on. For production sites our recommendation is to turn that notices off.As for other question, something li ... Abisade Karunwi appointment bookingClosed   Amelia   Updated January 24, 2020 at 12:15pm   4 Most recent comment from [deleted]:Hello Abisade Karunwi, You are welcome. I tried the booking process but after I booked, the second time I tried the same, I didn't have anything filled in, and I even booked again and didn' ...