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  Public Ticket #2276936
Cannot see all services and locations
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  • ricardo started the conversation

    Hi,

    We have 4 locations in Amelia, but we can only see three of them in the frontend or when i want to insert a amelia booking in the site.

    I also have multiple services but i can only see one service.
    I have no idea whats going on.
    Hope that you can help me!

    Thanks in advance!

  •  2,496
    Aleksandar replied

    Hello ricardo

    There could be a few reasons for this.

    • Are you adding shortcodes where you're defining only one service? For example [ameliabooking service=3], or [ameliabooking service=3 location=2]?
    • Do your employees have working hours assigned to the fourth location?
    • Are your employees assigned to all services?
    • Do your services last longer than employee's working hours?

    If you still can't resolve the issues, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   ricardo replied privately
  •  2,496
    Aleksandar replied

    Hi ricardo

    Thanks for the credentials. Here's what I found:

    1. Jeffrey van der Meer is assigned only to service Gratis Proefles, and his working hours are only on Saturday from 10:30 - 11:30 at Den Haag. Since Gratis Proefles lasts one hour, and doesn't have any buffer times, that is fine, and I can see this appointment can be booked from front-end.

    2. Jochem Branderhorst is assigned only to 7 - 15 jaar; with working hours on Monday from 17:00 - 18:00 and Wednesday from 18:30 - 19:30 on all locations. I can also see these time slots on front-end.

    3. Rienk Bauritius is assigned only to Gratis Proefles; working hours Monday - 16:00 - 17:00 at Den Haag; then on Tuesday - 16:00 - 17:00 at Rotterdam Noord and finally on Wednesday - 15:30 - 16:30 at Den Haag. All these dates are available from front-end.

    4. Yucel Fidan is assigned to 12 t/m 15 jaar, 3 t/m 5 jaar and 6 t/m 11 jaar services; working hours as seen below:

    1372636377.png

    All these services appear correctly on front end for this employee too.

    Initially, when I load your booking page, I can see all 4 locations:

    3452446623.png

    Depending on the service you select - the locations will change. So, for example, if you select Gratis Proefles, you will see two locations because Jeffrey van der Meer works at Den Haag, and Rienk Bauritius works at Rotterdam Noord.

    3900057104.png

    All seems good on your website, as far as I can see.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables