As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jose Antonio Moreno Location adresses don't saveClosed   Amelia   Updated February 7, 2020 at 10:00am   2 Most recent comment from [deleted]:Hello Jose Antonio Moreno, Could you please tell me do you have Google Maps API key set in Amelia - > Settings? If yes, please check if you have done the following for it to work properly: You need ... Dameon Runnels Notifications not workingClosed   Amelia   Updated February 7, 2020 at 9:54am   4 Most recent comment from [deleted]:Hello Dameon Runnels, You are welcome. If the notifications work they will work for all users the same, for all notifications that are checked in the Notifications list in Amelia. So, the reason wh ... alex booking processClosed   Amelia   Updated February 7, 2020 at 9:31am   2 Most recent comment from [deleted]:Hello alex, The behavior that you want can't be set in Amelia, but this can probably be achieved with the way you build your page where you have the buttons and the shortcodes. So, if I understo ... Carl Frie booking by locationClosed   Amelia   Updated February 6, 2020 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello Carl.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We're currently looking into t ... Hugh Required Input FieldClosed   Amelia   Updated February 6, 2020 at 1:30pm   2 Most recent comment from Aleksandar Vuković:Hello HughUnfortunately, both Name and Last Name are mandatory fields, and that can't be changed.However, there's a workaround provided on this ticket:https://tmsplugins.ticksy.com//ticket/2 ... Hugh Export and import data functionalityClosed   Amelia   Updated February 6, 2020 at 12:06pm   2 Most recent comment from Aleksandar Vuković:Hello HughThanks for reaching out to us.Unfortunately, I can't give you a specific ETA. If everything goes according to plan, it should be released within the next couple of months. Although, i ... Kerstin Brenner Services and PackClosed   Amelia   Updated February 6, 2020 at 11:51am   10 Most recent comment from Aleksandar Vuković:Hello KerstinIf you want the coupon to be used only on the "Pack Yoga (5 sessions)" you need to add only that service in Notifications/Coupons. Then, when the notification is sent, it will only be se ... Donald Schaffer Shortcode ListClosed   Amelia   Updated February 6, 2020 at 10:31am   2 Most recent comment from [deleted]:Hello Donald, Thank you for your purchase. Yes, of course, these are the shortcodes that you can use on you pages: For Step-by-Step Booking Wizard view:[ameliabooking] if you want to show the basi ... Todd Pitcher Connecting Employee With Google CalendarClosed   Amelia   Updated February 6, 2020 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello ToddPlease note that, after choosing the Google account your employee will be synced with, you may be presented with “This app isn’t verified” screen. This is happening because the verific ... MARCOS FRAVEGA Enable Customer panelClosed   Amelia   Updated February 6, 2020 at 9:42am   7 Most recent comment from Aleksandar Vuković:Hi again Marcos.If you're logged in as a normal user, with all those settings enabled, you should see the portal like this:What do you mean - you can't get all the options with the Spanish v ... jaillot Employees attributionClosed   Amelia   Updated February 6, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello jaillotThank you for your purchase.When you leave "Any Employee" in the select-box, it should randomly assign an employee, and not follow the alphabetical order or the amount of appointments you ... Michelle Calendar DisplaysClosed   Amelia   Updated February 5, 2020 at 9:34pm   3 Most recent comment from Courtney King:I also would like to change the Light Grey time off with the white working hours on the ameila calendar. Can you please explain what plugin I would need to download to change that up? It would also be ... Justin Artibise WordPress UserClosed   Amelia   Updated February 5, 2020 at 2:44pm   8 Most recent comment from Aleksandar Vuković:No worries, Justin.We're here to help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Remko Sieben Feature request: coupon codes linked to event tagsClosed   Amelia   Updated February 5, 2020 at 2:38pm   2 Most recent comment from [deleted]:Hello Remko, I see your point, that would be helpful for your use case. I will add your feature request to our list so it can be considered for future implementation in one of our next releases. Unf ... alex thank you pageClosed   Amelia   Updated February 5, 2020 at 2:27pm   3 Most recent comment from Aleksandar Vuković:Hello Alex.Thank you for your purchase.Unfortunately, that's the default behavior of the integration.I will forward this to our development team, and see if there's anything we can do to ch ...