We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Honey Goyal Multiple LocationClosed   Amelia   Updated January 10, 2020 at 10:05am   6 Most recent comment from [deleted]:Hello Honey Goyal, Could you please send me a screenshot of which part exactly do you mean for the front-end? Since that 'Away' string for the employees is only available on the back-end, ... Laurent Multi selectionClosed   Amelia   Updated January 10, 2020 at 8:31am   4 Most recent comment from Aleksandar Vuković:Hi again Laurent.Sure, I already added that to our ideas list, so our developers will take it into consideration.We carefully follow customers requirements and try to implement most of them if they  ... Adam Google CalendarClosed   Amelia   Updated January 9, 2020 at 4:49pm   13 Most recent comment from [deleted]:Hello Adam, Thank you. It is weird that no error occurs there. Could you please give us your database access (PhpMyAdmin credentials) so we could check the tables and foreign keys? Please check priv ... Sam Booking slots not showingClosed   Amelia   Updated January 9, 2020 at 3:11pm   8 Most recent comment from [deleted]:You are welcome, Sam. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Harry How can show service selected in this shortcode dropdwonClosed   Amelia   Updated January 9, 2020 at 12:59pm   4 Most recent comment from Aleksandar Vuković:Hi again Joshua.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, the booking form is only loaded with blank ... Andrew Morar Restricting Number of Services that can be booked per CategoryClosed   Amelia   Updated January 9, 2020 at 12:22pm   4 Most recent comment from [deleted]:Hello Andrew, You are welcome. Sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund you need to login to http://store.tms-plugins.com/ with the ... MK Appointment notificationsClosed   Amelia   Updated January 9, 2020 at 11:50am   2 Most recent comment from Aleksandar Vuković:Hello Monika.If the notifications work for one e-mail address, it should work for all. The plugin doesn't have any special e-mail settings, so you're only connecting Amelia with your mailing ... morgan Event / Coupons and Custom fielsClosed   Amelia   Updated January 9, 2020 at 11:23am   8 Most recent comment from Aleksandar Vuković:Hi again Morgan.Here's the thing - when you create a recurring event, each new day gets a new ID.So, if you have only one event, which is configured to be recurring weekly, you will probably have ... Johanna Coupon CodeClosed   Amelia   Updated January 9, 2020 at 8:23am   4 Most recent comment from Aleksandar Vuković:Sure, Johanna.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so I will forward your reques ... Jrm57 DisplayClosed   Amelia   Updated January 8, 2020 at 4:32pm   4 Most recent comment from [deleted]:Great, glad to hear that. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Susanna Townsend Multiple DatesClosed   Amelia   Updated January 8, 2020 at 4:18pm   2 Most recent comment from [deleted]:Hello Susanna Townsend, Unfortunately, there isn't a possibility in Amelia for customers to choose multiple time slots and pay at once. Only one appointment (one time slot) can be booked at onc ... Remko Sieben Connect more than 5 WooCommerce products to my eventsClosed   Amelia   Updated January 8, 2020 at 3:56pm   2 Most recent comment from [deleted]:Hello Remko Sieben, Unfortunately, we encountered a bug with this new feature that we added. The products list is limited to 5, but we have fixed this and it will be implemented in the new update of ... Shane Amelia plug in requirementsClosed   Amelia   Updated January 8, 2020 at 3:29pm   2 Most recent comment from [deleted]:Hello Shane, 1. Unfortunately, there isn't an option for bulk purchases in Amelia. Only one appointment can be booked at once. When you set the maximum capacity for the service to be 45, for e ... brenden terms of service on booking page.Closed   Amelia   Updated January 8, 2020 at 2:59pm   2 Most recent comment from Aleksandar Vuković:Hello Brenden.Sure, you need to add that as a custom field.To add a link to Terms & Conditions, you need to add the "Text Content" custom field, like this:Then, you need to add a mandatory check-box ... MK Refund after client cancel appointmentClosed   Amelia   Updated January 8, 2020 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello Monika.Thank you for your purchase.Unfortunately, the plugin cannot automatically process the refund, so you will need to do it manually.