As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Melissa Smith Is it possible to import a list of customers?Closed   Amelia   Updated January 16, 2020 at 11:40am   4 Most recent comment from Aleksandar Vuković:Me too, MelissaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Regina EmailClosed   Amelia   Updated January 16, 2020 at 11:35am   5 Most recent comment from Aleksandar Vuković:Hi again Regina.The default mail() function is being used if you choose WP Mail instead of SMTP from Notification settings.Please provide me a temporary WP-admin login for your site where this happens ... Regina Booking timesClosed   Amelia   Updated January 16, 2020 at 11:32am   4 Most recent comment from Aleksandar Vuković:You're welcome ReginaGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Nick Rice Viewing Total Booked in the Upcoming AppointmentsClosed   Amelia   Updated January 16, 2020 at 11:10am   2 Most recent comment from [deleted]:Hello Nick Rice, Unfortunately, this is not possible with the plugin's current built-in features. But I will add your request to our feature request list so we can consider implementing it in th ... Nick Rice Limit Number of Spaces Booked Per CustomerClosed   Amelia   Updated January 16, 2020 at 11:00am   4 Most recent comment from [deleted]:Hello Nick, You are welcome. Unfortunately, the only way to limit the number of people per booking is to set the maximum capacity of the service to be that number. Other users who use Amelia for re ... Laurent amelia data present in bdd but nothing on the siteClosed   Amelia   Updated January 22, 2020 at 12:13pm   9 Most recent comment from Aleksandar Vuković:Hi again LaurentI'm posting my previous response publically, so you can see it. Thanks for the updated role. However, I still cannot replicate the issue you're facing. Please take a look at ... Michael Musin durée de service contraignanteClosed   Amelia   Updated January 16, 2020 at 9:25am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.Please translate your questions to English. It's the only supported language, since we don't speak French. We avoid using Google Translate since a lo ... sebastien additional optionClosed   Amelia   Updated January 15, 2020 at 5:18pm   2 Most recent comment from [deleted]:Hello sebastien,  Thank you for your purchase.  Unfortunately, it is not possible to create an appointment with two employees assigned. This is how Amelia is created, several employees can be assig ... Bruno Gall New appoint through backendClosed   Amelia   Updated January 15, 2020 at 2:51pm   4 Most recent comment from Aleksandar Vuković:Hi again Bruno.Oh, well, sure that's the issue then. You are correct in your assumption - the New Appointment button is only to be used when an appointment doesn't already exist.I'm gl ... m2r0 Big error in notificationsClosed   Amelia   Updated January 15, 2020 at 2:34pm   7 Most recent comment from Aleksandar Vuković:Hello again Marcin.We postponed it, since our QAs found some last-minute issues, and our developers are working on them before we release it.Sorry for the delay. İbrahim Etem ŞANLIER especially for services that charge '0' (free); skip the payment step and make an appointment immediately? (for woocommerce )Closed   Amelia   Updated January 15, 2020 at 2:14pm   4 Most recent comment from Aleksandar Vuković:Hello LeahCan you please open a new private ticket, so we can see what's going on?If you can, please leave us the wp-admin credentials for your website, so we can remote in and take a look at the ... oyagifed Repeat ClientsClosed   Amelia   Updated January 15, 2020 at 2:06pm   2 Most recent comment from Aleksandar Vuković:Hello oyagifedThank you for your purchase.If you enable "Automatically create Amelia Customer user" and "Check customer's name for existing email when booking" sliders in Amelia Settings/Roles Se ... Marc Maessen Limit ticket sales per personClosed   Amelia   Updated January 15, 2020 at 9:02am   7 Most recent comment from [deleted]:Glad to hear that, MarcIt will be out there soon!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. oyagifed Multiple Slot BookingClosed   Amelia   Updated January 14, 2020 at 4:27pm   6 Most recent comment from Jane:Hi Laurent,That is absolutely brilliant ! Thank you so much for sharing! It works great - much appreciated :) Sylvain Front end user manageClosed   Amelia   Updated January 14, 2020 at 4:03pm   12 Most recent comment from Aleksandar Vuković:Hello again Sylvain I apologize for the delays. Our QAs keep running into last minute issues during testing. We cannot release an update with bugs in it. We really need to be careful with this update. ...