We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ashley Basett LabelsClosed   Amelia   Updated February 12, 2020 at 8:14am   2 Most recent comment from Aleksandar Vuković:Hello AshleyThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only change the labels ins ... JJ Higgins smart code for email notificationClosed   Amelia   Updated February 11, 2020 at 5:43pm   6 Most recent comment from [deleted]:I've just replied to the other ticket, so we will continue there André Saage employee Work timesClosed   Amelia   Updated February 11, 2020 at 5:17pm   4 Most recent comment from [deleted]:Yes, unfortunately, that would require some extra work. The employees' work hours are taken into consideration for the time slots, so yes, this will override the company's work hours. You ... Sam Front end customisationClosed   Amelia   Updated February 11, 2020 at 10:32am   3 Most recent comment from [deleted]:Hello Sam, Thank you for your purchase. Great, glad to hear that you found a solution for your issue!If you have any other questions or concerns feel free to open a new ticket and we will gladly hel ... alex multiple booking and commission based booking for multiple employeesClosed   Amelia   Updated February 11, 2020 at 8:28am   4 Most recent comment from Aleksandar Vuković:I see Alex.I agree with you, but unfortunately we don't have anything like that. Payment engines are only integrated with Amelia, and we didn't even think about having an automated process ... Mihai Eniu Extra booking filtersClosed   Amelia   Updated February 10, 2020 at 4:08pm   4 Most recent comment from [deleted]:Hello Mihai, You are welcome. Check out the Search view as well, maybe it is more suitable for your use case. This is the view where they can search through the services and there are several filte ... Aranan Nathan Working time does not update on bookingClosed   Amelia   Updated February 10, 2020 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello Aranan NathanThank you for your purchase.I suppose you're changing the global working hours?If that is true, you need to access your employees' working hours, and change their hours. ... Bruno Gall PermissionsClosed   Amelia   Updated February 10, 2020 at 12:15pm   4 Most recent comment from Aleksandar Vuković:Hi again BrunoThere's no built-in option, but you can hide it with some custom CSS, like this: #am-cabinet > div.am-cabinet-dashboard > div.am-cabinet-menu > div:nth-child(3) { display: none !imp ... Carl Frie payment gatewayClosed   Amelia   Updated February 10, 2020 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello CarlIf you enable Stripe payments, your customers will need to enter their credit card details on the final step during the booking process.Available Amelia shortcodes can be found in our FAQ s ... THOMAS M KAMPLAIN Want to upgrade to lifetime proClosed   Amelia   Updated February 10, 2020 at 10:41am   2 Most recent comment from [deleted]:Hello Thomas, We are glad to hear that you like Amelia and want to upgrade your license. Unfortunately, we don't have an option for a direct upgrade, but we can make an upgrade for you through ... Taylor Morrison Event IDClosed   Amelia   Updated February 10, 2020 at 9:56am   4 Most recent comment from Aleksandar Vuković:You're welcome, TaylorIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Simon J Ellison Plugin LoadingClosed   Amelia   Updated February 10, 2020 at 9:41am   2 Most recent comment from [deleted]:Hello Simon J Ellison, Thank you for your purchase!Apologies for replying a bit later, but we are not working on weekends.  When you just get the spinning wheel, without it ever loading, it usually ... Kieran mckeon Time SlotClosed   Amelia   Updated February 10, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello KieranI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I can help you hide that part of the screen in the last page ... Raphaël Marlec Translation missingClosed   Amelia   Updated February 10, 2020 at 8:46am   7 Most recent comment from Laurent:Hi Raphaël,Be careful to keep your file with your translations. Otherwise they will be permanently lost with each update.regards raymond0000 Clark VERY URGENT Plugin /warnings errorClosed   Amelia   Updated February 10, 2020 at 8:40am   6 Most recent comment from [deleted]:Hello raymond0000, Apologies for replying late, we are not working on weekends. I haven't changed anything on your website. Glad to hear the issue is gone! If you have any other questions or ...