As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Donald McGuinn Front End Dashboard FeatureClosed   Amelia   Updated February 24, 2020 at 2:41pm   2 Most recent comment from [deleted]:Hello Donald McGuinn, Apologies for replying late, we are not working on weekends.  Customers can access the front-end of Amelia through the Customer Panel feature and you can find all the informati ... Cole Greer Google Calendar Busy Slots not syncing with AmeliaClosed   Amelia   Updated February 24, 2020 at 2:15pm   3 Most recent comment from Aleksandar Vuković:Good news, ColeThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Andreas Friedrichs Be able to edit email for "added / skipped attendee of an event or appointment"Closed   Amelia   Updated February 24, 2020 at 2:09pm   2 Most recent comment from Aleksandar Vuković:Hi again AndreasEvery new attendee should be emailed if you enabled the notification for events in Amelia's Notifications window.Please correct me if I misunderstood. Andreas Friedrichs Email to attendees of an event or appointmentClosed   Amelia   Updated February 24, 2020 at 2:08pm   2 Most recent comment from Aleksandar Vuković:Hello AndreasI'm not sure what you mean. There are predefined events emails templates in Notifications. Is this not what you're looking for?If not, please explain in a bit more detail. alex Bug in extra displayClosed   Amelia   Updated February 24, 2020 at 1:58pm   6 Most recent comment from [deleted]:Hello Ian,Thank you for sharing your solution for this issue to other users.  Candi Christman I can't make an appointment for someone on the back end. How do I register Amelia?Closed   Amelia   Updated February 24, 2020 at 1:09pm   2 Most recent comment from [deleted]:Hello Candi Christman, Apologies for replying late, we are not working on weekends. It is hardly possible that sometimes an appointment is created and sometimes not in the back-end. Could you please ... Filip Wierzbiański Can't translate customer panelClosed   Amelia   Updated February 24, 2020 at 1:05pm   4 Most recent comment from [deleted]:Hello Filip, You are welcome. Great, glad to hear that!Please note that you need to add these two files (.po and .mo) - the folder for Polish language - when you update Amelia again since they won& ... Candi Christman remove the word; AnyClosed   Amelia   Updated February 24, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello CandiThank you for your purchase.You can either hide the drop-down with some CSS, if you don't want your customers to actually choose the employee. Or, you can install Loco Translate, fin ... Glenton Samuels Direct SMS platform integrationClosed   Amelia   Updated February 24, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello GlentonThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The only way to use SMS notificat ... Dottie Customers not showingClosed   Amelia   Updated February 24, 2020 at 10:58am   4 Most recent comment from [deleted]:Hello Dottie, Apologies for replying late, we are not working on weekends. Thank you for the credentials. Could you please enable the option  'Automatically create Amelia Customer user ' ... Declan Kennard Theme ssuesClosed   Amelia   Updated February 24, 2020 at 10:34am   7 Most recent comment from [deleted]:Hello Declan, Apologies for replying late, we are not working on weekends. Great, glad to hear that the issue is gone! If you have any other questions or concerns feel free to open a new ticket and ... 宏幸 沼澤 グレーアウトして入力ができませんClosed   Amelia   Updated February 24, 2020 at 10:06am   9 Most recent comment from Aleksandar Vuković:Hello again 宏幸I believe the issue should be resolved now.Please take a look, and let me know. Darrin Notification schedulerClosed   Amelia   Updated February 24, 2020 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello DarrinThank you for your purchase.It doesn't really matter what you set the recurrence to be. It can be twice a day, which simply means the cron job will run twice a day. The emails will be ... 宏幸 沼澤 通知についてClosed   Amelia   Updated February 24, 2020 at 7:47am   10 Most recent comment from Aleksandar Vuković:Hello again 宏幸I found the issue, and it's rather simple. The % symbol used for %service_name%, %employee_full_name%, %appointment_date_time% and %location_address% were different from %ser ... Aj Amelia Shortcode IDsClosed   Amelia   Updated February 21, 2020 at 8:40am   3 Most recent comment from [deleted]:Hello Aj, Great, glad to hear that you found a solution to your issue If you have any other questions or concerns feel free to open a new ticket and we will gladly help.