We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Luther Beckett Amelia Doesn't Start - ShortcodesClosed   Amelia   Updated February 14, 2020 at 5:19pm   21 Most recent comment from [deleted]:You are welcome, Luther. Glad I could help! If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Lazhar Amelia appointmentClosed   Amelia   Updated February 14, 2020 at 4:41pm   37 Most recent comment from Lazhar:I know I will use the days of payment left to try to customize it to my needs, and if it's ok I will buy it again but for lifetime William Decker documentation for employees to set up their own schedule and profileClosed   Amelia   Updated February 14, 2020 at 3:19pm   2 Most recent comment from Miloš Jovanović:Hi William,Thank you for your purchase.You can take a look at this link to see how the employee can manage the appointments.This is how the appointments are managed - linkAnd how you can manage the c ... Ronald Lee Front-end loading issueClosed   Amelia   Updated February 13, 2020 at 2:36pm   6 Most recent comment from Miloš Jovanović:HI Ronald,The pleasure is all mine, you are welcome.Have a great day !Best regards. Creofy SMS 30minutes before AppointmentClosed   Amelia   Updated February 13, 2020 at 2:22pm   2 Most recent comment from Miloš Jovanović:HI Creofy,Thank you for your purchase.Unfortunately it is not possible to set SMS notification 30minutes before an appointment at the moment.It is possible to send 1 day before appointment and follo ... Joanne Adams creating a "pop out" catalogueClosed   Amelia   Updated February 13, 2020 at 1:12pm   2 Most recent comment from Miloš Jovanović:Hi Joanne,Thank you for your inquire.Here’s the list of all our shortcodes: For Step-by-Step Booking Wizard view:[ameliabooking] if you want to show the basic Step-by-step Booking wizard,[ameliabo ... Dominique Sol-Rolland Is it possible to manage promotions?Closed   Amelia   Updated February 13, 2020 at 12:32pm   2 Most recent comment from [deleted]:Hello Dominique Sol-Rolland, Thank you for your purchase!There isn't a feature for promotions, as they are, in Amelia. But there is a Coupons feature, so you can create coupons that can be sent ... Saul Ortiz Appointment ManagementClosed   Amelia   Updated February 13, 2020 at 12:23pm   2 Most recent comment from Miloš Jovanović:Hi Saul,Thank you for your purchase.You can check the Notification page in our plugin, more information on this linkEmail notificationsSMS notificationsYou can also enter the email in the Amelia Sett ... JJ Higgins Updated versionClosed   Amelia   Updated February 12, 2020 at 4:30pm   11 Most recent comment from [deleted]:Hello JJ Higgins, Great, glad to hear that. I will add your feature request to our list, so it can be considered for implementation in our future updates. If you have any other questions or concern ... Debbie van Cleef URGENT: Free services; why do i need to link a Woocommerce product?Closed   Amelia   Updated February 12, 2020 at 3:23pm   7 Most recent comment from Aleksandar Vuković:Hi DebbieWe already have plans for enabling availability based on location instead of the employee. However, that's still under development, and is not included in the plugin.I hope our developer ... Debbie van Cleef Option 'Continue' not visible after selecting date and time when booking an appointmentClosed   Amelia   Updated February 12, 2020 at 3:18pm   6 Most recent comment from Aleksandar Vuković:You're welcome, DebbieGlad I could help. Ronald Lee Booking Forms Autofill IssueClosed   Amelia   Updated February 12, 2020 at 3:01pm   2 Most recent comment from [deleted]:Hello Ronald Lee, These fields are auto-filled because the booking process is done while you are logged in to WordPress. So, please do the booking process either through an incognito page or while n ... Bodo customizing wp dashboardClosed   Amelia   Updated February 12, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello Bodo, Unfortunately, there isn't an option to change the title of Amelia in the back-end. If you have any other questions or concerns feel free to open a new ticket and we will gladly he ... Marina Maliniak Mailchimp IntegrationClosed   Amelia   Updated February 12, 2020 at 10:13am   2 Most recent comment from [deleted]:Hello Marina, You can check out the Web Hooks feature in Amelia -> Settings which is used to send data from Amelia after some action. At the moment, there are three actions after which data is sen ... Jrm57 Problem Display calendarClosed   Amelia   Updated February 12, 2020 at 9:13am   21 Most recent comment from Jrm57:No problem ! I’m glad it’s ok right now. Thank you !