We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

George Christodoulou Hide fields from frontend Booking DetailsClosed   Amelia   Updated February 10, 2020 at 8:01am   12 Most recent comment from Aleksandar Vuković:Hello again GeorgeAmelia currently works as a booking plugin that, once the appointment has been scheduled, it sees it as either "Approved" or "Pending". You can include the Front End Customer Panel, ... Mark Saunders Error message when trying to add an EmployeeClosed   Amelia   Updated February 7, 2020 at 3:50pm   2 Most recent comment from Aleksandar Vuković:Hello MarkHave you maybe migrated your website?Issues like this usually occur when foreign keys are missing from Amelia's database. I'd need to remote in and take a look, so can you please ... Jose Antonio Moreno Location adresses don't saveClosed   Amelia   Updated February 7, 2020 at 10:00am   2 Most recent comment from [deleted]:Hello Jose Antonio Moreno, Could you please tell me do you have Google Maps API key set in Amelia - > Settings? If yes, please check if you have done the following for it to work properly: You need ... Dameon Runnels Notifications not workingClosed   Amelia   Updated February 7, 2020 at 9:54am   4 Most recent comment from [deleted]:Hello Dameon Runnels, You are welcome. If the notifications work they will work for all users the same, for all notifications that are checked in the Notifications list in Amelia. So, the reason wh ... alex booking processClosed   Amelia   Updated February 7, 2020 at 9:31am   2 Most recent comment from [deleted]:Hello alex, The behavior that you want can't be set in Amelia, but this can probably be achieved with the way you build your page where you have the buttons and the shortcodes. So, if I understo ... Carl Frie booking by locationClosed   Amelia   Updated February 6, 2020 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello Carl.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We're currently looking into t ... Hugh Required Input FieldClosed   Amelia   Updated February 6, 2020 at 1:30pm   2 Most recent comment from Aleksandar Vuković:Hello HughUnfortunately, both Name and Last Name are mandatory fields, and that can't be changed.However, there's a workaround provided on this ticket:https://tmsplugins.ticksy.com//ticket/2 ... Hugh Export and import data functionalityClosed   Amelia   Updated February 6, 2020 at 12:06pm   2 Most recent comment from Aleksandar Vuković:Hello HughThanks for reaching out to us.Unfortunately, I can't give you a specific ETA. If everything goes according to plan, it should be released within the next couple of months. Although, i ... Kerstin Brenner Services and PackClosed   Amelia   Updated February 6, 2020 at 11:51am   10 Most recent comment from Aleksandar Vuković:Hello KerstinIf you want the coupon to be used only on the "Pack Yoga (5 sessions)" you need to add only that service in Notifications/Coupons. Then, when the notification is sent, it will only be se ... Donald Schaffer Shortcode ListClosed   Amelia   Updated February 6, 2020 at 10:31am   2 Most recent comment from [deleted]:Hello Donald, Thank you for your purchase. Yes, of course, these are the shortcodes that you can use on you pages: For Step-by-Step Booking Wizard view:[ameliabooking] if you want to show the basi ... Todd Pitcher Connecting Employee With Google CalendarClosed   Amelia   Updated February 6, 2020 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello ToddPlease note that, after choosing the Google account your employee will be synced with, you may be presented with “This app isn’t verified” screen. This is happening because the verific ... MARCOS FRAVEGA Enable Customer panelClosed   Amelia   Updated February 6, 2020 at 9:42am   7 Most recent comment from Aleksandar Vuković:Hi again Marcos.If you're logged in as a normal user, with all those settings enabled, you should see the portal like this:What do you mean - you can't get all the options with the Spanish v ... jaillot Employees attributionClosed   Amelia   Updated February 6, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello jaillotThank you for your purchase.When you leave "Any Employee" in the select-box, it should randomly assign an employee, and not follow the alphabetical order or the amount of appointments you ... Michelle Calendar DisplaysClosed   Amelia   Updated February 5, 2020 at 9:34pm   3 Most recent comment from Courtney King:I also would like to change the Light Grey time off with the white working hours on the ameila calendar. Can you please explain what plugin I would need to download to change that up? It would also be ... Justin Artibise WordPress UserClosed   Amelia   Updated February 5, 2020 at 2:44pm   8 Most recent comment from Aleksandar Vuković:No worries, Justin.We're here to help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.