We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Remko Sieben Feature request: coupon codes linked to event tagsClosed   Amelia   Updated February 5, 2020 at 2:38pm   2 Most recent comment from [deleted]:Hello Remko, I see your point, that would be helpful for your use case. I will add your feature request to our list so it can be considered for future implementation in one of our next releases. Unf ... alex thank you pageClosed   Amelia   Updated February 5, 2020 at 2:27pm   3 Most recent comment from Aleksandar Vuković:Hello Alex.Thank you for your purchase.Unfortunately, that's the default behavior of the integration.I will forward this to our development team, and see if there's anything we can do to ch ... masa77 E-mail notification NOT be sent to the customer after service cancellationClosed   Amelia   Updated February 5, 2020 at 12:06pm   4 Most recent comment from [deleted]:You are welcome!Yes, I understand, this is not convenient for the customers. Sorry again for any inconvenience this have caused. Hopefully it will be fixed soon! If you have any other questions or c ... W Agent Assigning PriorityClosed   Amelia   Updated February 5, 2020 at 9:40am   4 Most recent comment from Aleksandar Vuković:Hello again WaseemI suppose you simply hid the "Employee" drop-down from front end, correct?If that is true, then yes - it would work the same.The only other way you don't see the employee dropdo ... Debbie van Cleef Amelia button for adding shortcodes disappeared in text module Beaver BuilderClosed   Amelia   Updated February 4, 2020 at 3:05pm   2 Most recent comment from [deleted]:Hello Debbie, That button is probably part of the Beaver Builder, right? Unfortunately, we can't do anything about that. But you can contact support of that page builder to see if they changed a ... Arth1969 Connection to google calendarClosed   Amelia   Updated February 4, 2020 at 1:19pm   4 Most recent comment from [deleted]:Hello Armin Theiner, Great, glad to hear that!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Jazz Feature requiredClosed   Amelia   Updated February 3, 2020 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello JazzThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We haven't considered adding a ... Terumi Kai Doesn't work Customer informationClosed   Amelia   Updated February 3, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Terumi Kai, I see that this is the same issue like in the other ticket that you have open, which I have already answered, so we can continue resolving the issue there. I will close this one, ... Axel Bug in safariClosed   Amelia   Updated February 3, 2020 at 12:20pm   2 Most recent comment from [deleted]:Hello Axel, Thank you for your purchase and apologies for replying late, we are not working on weekends. Since Amelia works well on Safari on our testing website, this might be due to a conflict to ... hsbusiness Enable locations & change fieldsClosed   Amelia   Updated February 3, 2020 at 11:00am   17 Most recent comment from [deleted]:Hello hsbusiness, Apologies for replying late, we are not working on weekends. Great, glad to hear that you made it to work the way you want to with some customizationRegarding the tabs and the boo ... Robert Culkin Problem with Service LocationsClosed   Amelia   Updated February 3, 2020 at 9:49am   4 Most recent comment from Aleksandar Vuković:Alright, RobertI'll wait for your reply. nemethpeti1982 Amelia Employees cannot be assigned to wordpress usersClosed   Amelia   Updated February 3, 2020 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello PeterThank you for your purchase.To assign Amelia Employees to existing WordPress users, those users need to have "Amelia Employee" user role.My advice would be to install User Role Editor plug ... Ismahar Ismail Upgrade IssueClosed   Amelia   Updated February 1, 2020 at 9:43am   18 Most recent comment from Ismahar Ismail:k  Gregory Patier Front-end customer panel doesn't show bookingsClosed   Amelia   Updated January 31, 2020 at 1:22pm   4 Most recent comment from [deleted]:Hello Greg, You are welcome. Yes, I see your point there. I added your suggestion to our list so some of the solutions you pointed out can be considered in the future. Maybe, for now, it would be e ... Jrm57 Plugin recommandationClosed   Amelia   Updated January 31, 2020 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hi Jrm57Well, I wouldn't be able to recommend any plugins for that, but I do know that some of our customers use Form plugins (Gravity or Formidable) to acquire more data about their users. Perh ...