As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

William Decker documentation for employees to set up their own schedule and profileClosed   Amelia   Updated February 14, 2020 at 3:19pm   2 Most recent comment from Miloš Jovanović:Hi William,Thank you for your purchase.You can take a look at this link to see how the employee can manage the appointments.This is how the appointments are managed - linkAnd how you can manage the c ... Ronald Lee Front-end loading issueClosed   Amelia   Updated February 13, 2020 at 2:36pm   6 Most recent comment from Miloš Jovanović:HI Ronald,The pleasure is all mine, you are welcome.Have a great day !Best regards. Creofy SMS 30minutes before AppointmentClosed   Amelia   Updated February 13, 2020 at 2:22pm   2 Most recent comment from Miloš Jovanović:HI Creofy,Thank you for your purchase.Unfortunately it is not possible to set SMS notification 30minutes before an appointment at the moment.It is possible to send 1 day before appointment and follo ... Joanne Adams creating a "pop out" catalogueClosed   Amelia   Updated February 13, 2020 at 1:12pm   2 Most recent comment from Miloš Jovanović:Hi Joanne,Thank you for your inquire.Here’s the list of all our shortcodes: For Step-by-Step Booking Wizard view:[ameliabooking] if you want to show the basic Step-by-step Booking wizard,[ameliabo ... Dominique Sol-Rolland Is it possible to manage promotions?Closed   Amelia   Updated February 13, 2020 at 12:32pm   2 Most recent comment from [deleted]:Hello Dominique Sol-Rolland, Thank you for your purchase!There isn't a feature for promotions, as they are, in Amelia. But there is a Coupons feature, so you can create coupons that can be sent ... Saul Ortiz Appointment ManagementClosed   Amelia   Updated February 13, 2020 at 12:23pm   2 Most recent comment from Miloš Jovanović:Hi Saul,Thank you for your purchase.You can check the Notification page in our plugin, more information on this linkEmail notificationsSMS notificationsYou can also enter the email in the Amelia Sett ... JJ Higgins Updated versionClosed   Amelia   Updated February 12, 2020 at 4:30pm   11 Most recent comment from [deleted]:Hello JJ Higgins, Great, glad to hear that. I will add your feature request to our list, so it can be considered for implementation in our future updates. If you have any other questions or concern ... Debbie van Cleef URGENT: Free services; why do i need to link a Woocommerce product?Closed   Amelia   Updated February 12, 2020 at 3:23pm   7 Most recent comment from Aleksandar Vuković:Hi DebbieWe already have plans for enabling availability based on location instead of the employee. However, that's still under development, and is not included in the plugin.I hope our developer ... Debbie van Cleef Option 'Continue' not visible after selecting date and time when booking an appointmentClosed   Amelia   Updated February 12, 2020 at 3:18pm   6 Most recent comment from Aleksandar Vuković:You're welcome, DebbieGlad I could help. Ronald Lee Booking Forms Autofill IssueClosed   Amelia   Updated February 12, 2020 at 3:01pm   2 Most recent comment from [deleted]:Hello Ronald Lee, These fields are auto-filled because the booking process is done while you are logged in to WordPress. So, please do the booking process either through an incognito page or while n ... Bodo customizing wp dashboardClosed   Amelia   Updated February 12, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello Bodo, Unfortunately, there isn't an option to change the title of Amelia in the back-end. If you have any other questions or concerns feel free to open a new ticket and we will gladly he ... Marina Maliniak Mailchimp IntegrationClosed   Amelia   Updated February 12, 2020 at 10:13am   2 Most recent comment from [deleted]:Hello Marina, You can check out the Web Hooks feature in Amelia -> Settings which is used to send data from Amelia after some action. At the moment, there are three actions after which data is sen ... Jrm57 Problem Display calendarClosed   Amelia   Updated February 12, 2020 at 9:13am   21 Most recent comment from Jrm57:No problem ! I’m glad it’s ok right now. Thank you ! Ashley Basett LabelsClosed   Amelia   Updated February 12, 2020 at 8:14am   2 Most recent comment from Aleksandar Vuković:Hello AshleyThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only change the labels ins ... JJ Higgins smart code for email notificationClosed   Amelia   Updated February 11, 2020 at 5:43pm   6 Most recent comment from [deleted]:I've just replied to the other ticket, so we will continue there