We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

bispawel Booking seatsClosed   Amelia   Updated February 18, 2020 at 2:34pm   4 Most recent comment from [deleted]:Hello bispawel,You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. SDS Custom FieldsClosed   Amelia   Updated February 18, 2020 at 2:27pm   2 Most recent comment from [deleted]:Hello SDS, Thank you for your purchase.Yes, this is the way Amelia works - when one person books an event they will fill in information only for them, and if they choose more people in the booking p ... Laurent API REST exampleClosed   Amelia   Updated February 18, 2020 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent We have API Routes for the Amelia app, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those API Routes in this file ../w ... Laurent about ID for service, category and othersClosed   Amelia   Updated February 18, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent If everything goes well, we will be including the IDs of employees, services and events in our next update. However, I can't promise that, since there are other features that are cu ... amanmandaer event description pageClosed   Amelia   Updated February 18, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello ShalikaThank you for your purchase.Every event has its own description, which is available on click - when someone clicks on the event in front-end. Anything other than that would be considered ... Ryan Time slots are not updatingClosed   Amelia   Updated February 18, 2020 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello RyanThank you for your purchase, and sorry for the inconvenience.Are you changing the working hours of your employees? They are the ones providing the service, so that's where the working h ... Pixi2015 i dont need the option for employee, how do i disable that, its for party bookingClosed   Amelia   Updated February 18, 2020 at 1:07pm   2 Most recent comment from Aleksandar Vuković:Hello Pixi2015Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Employees are the ones who provi ... 宏幸 沼澤 Google mapが表示されませんClosed   Amelia   Updated February 18, 2020 at 12:35pm   3 Most recent comment from [deleted]:Hello 宏幸, Glad to hear that you managed to find a solution for your issue. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, William Decker How to find an employee IDClosed   Amelia   Updated February 18, 2020 at 10:40am   4 Most recent comment from Aleksandar Vuković:Hello BillI will take over Bogdan's ticket here.That table is located in the database. You can access it through PHPMyAdmin (or some other database management program). Most cPanels have PHPMyAdm ... Leah Matthews ActivationClosed   Amelia   Updated February 18, 2020 at 10:38am   5 Most recent comment from [deleted]:Hello Leah Matthews,Great, glad to hear the issue is gone. You are welcome! If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Ronald Lee Service IDClosed   Amelia   Updated February 18, 2020 at 10:36am   2 Most recent comment from [deleted]:Hello Ronald Lee, Apologies for replying late, we are not working on weekends and yesterday was a national holiday so we had a non-working day. When you use Gutenberg blocks for building up your pa ... crackalack0506 Email NotificationsClosed   Amelia   Updated February 18, 2020 at 10:29am   2 Most recent comment from [deleted]:Hello crackalack0506 ,Thank you for your purchase and apologies for replying late, we are not working on weekends and yesterday was a national holiday so we had a non-working day. Could you please t ... Ryan Jensen Custom Roles Menu VisibilityClosed   Amelia   Updated February 18, 2020 at 9:35am   2 Most recent comment from [deleted]:Hello Ryan Jensen,Apologies for replying late, we are not working on weekends and yesterday was a national holiday so we had a non-working day.I would need to check this out with the development team ... WellnessTogether general questionClosed   Amelia   Updated February 18, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello WellnessTogetherThank you for your purchase, and sorry for the late response - we're not working on weekends, and we had a non-working Monday due to a National Holiday.Please note that we d ... Sigurd Roscher google fontsClosed   Amelia   Updated February 14, 2020 at 5:20pm   2 Most recent comment from [deleted]:Hello Sigurd Roscher,I forwarded this to the development and management team so they can check if there is an option to change this. I will get back to you as soon as I get some answer from them.