We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Enrico Massone change wordClosed   Amelia   Updated May 5, 2020 at 4:08pm   4 Most recent comment from [deleted]:Hello Enrico Massone, Thank you for your purchase. Yes, like Heinz said, the strings are because Labels are enabled in Amelia -> Settings and when this setting is enabled the strings that you set t ... Maneesh Mittal Unable to use product after upgrade from Lite to FullClosed   Amelia   Updated May 5, 2020 at 2:28pm   7 Most recent comment from Aleksandar Vuković:Hello ManeeshThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrius Plugin interferes with Gravity Forms Product Add-onsClosed   Amelia   Updated May 5, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello AndriusCan you deactivate Amelia, update that plugin and activate Amelia again? That should work. Perhaps that add-on is using the same framework, so there's a conflict. I wouldn't k ... Alvaro frontend servicves viewClosed   Amelia   Updated May 5, 2020 at 1:44pm   6 Most recent comment from [deleted]:You are welcome, Alvaro.  If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Alvaro InvoicesClosed   Amelia   Updated May 5, 2020 at 1:43pm   4 Most recent comment from [deleted]:You are welcome, Alvaro. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Alvaro Customer panelClosed   Amelia   Updated May 5, 2020 at 1:43pm   4 Most recent comment from [deleted]:Hello Alvaro, You are welcome. I will forward this to be considered for implementation - adding some label for the date range filter. I will add this as a feature request so it can be considered fo ... Wilfred Laxa Amelia Zoom NotificationsClosed   Amelia   Updated May 5, 2020 at 1:19pm   4 Most recent comment from Aleksandar Vuković:Thank you wiLI have forwarded the ticket to our development team again, so they will look into your suggestion. I'm sure they'll be able to do something about it soon, but I can't say ... Roger Castillo Service, Employee, Images, ICONSClosed   Amelia   Updated May 5, 2020 at 12:16pm   6 Most recent comment from [deleted]:You are welcome, Roger. Probably, it would be the best to change the size of the image to the size of that div by default it is 524.33 x 256 px, so it would look proportional.You can also try adding ... William LeTourneau Payment TypesClosed   Amelia   Updated May 5, 2020 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello WilliamI am sorry, but integrating a payment option is not that easy, and it would need to be done by our programmers.We've had people ask for Square if I'm not mistaken, so I hope th ... Amol SMS Notification With Hangout DataClosed   Amelia   Updated May 5, 2020 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello AmolUnfortunately, there's no placeholder for that, so you wouldn't be able to include the link into Amelia. If integration with Hangout becomes native, as it is now with Zoom, it will ... Gilles Dumas time for eventsClosed   Amelia   Updated May 5, 2020 at 9:14am   4 Most recent comment from [deleted]:Hello Gilles Dumas, Thank you for your purchase. Yes, like Heinz said the periods of time for the time slots in Amelia are set by the option Default time slot step that you will find in Amelia -> S ... Heinz Robert Diret link to event? Events calendar?Closed   Amelia   Updated May 5, 2020 at 7:14am   14 Most recent comment from Aleksandar Vuković:Hello Heinz.Thank you for sharing that with me.I forwarded the ticket to our development team, so they can take it into consideration. kyle Connecting Google calendarClosed   Amelia   Updated May 5, 2020 at 7:05am   7 Most recent comment from Aleksandar Vuković:Hi again Kyle.I would need to take a look at your website, and Google Console.Please provide me:A temporary WP-admin login for your site where this happensDatabase access (PHPMyAdmin or cPanel)Google ... Max Confirmation for bookingsClosed   Amelia   Updated May 4, 2020 at 6:35pm   2 Most recent comment from [deleted]:Hello Max, Thank you for your purchase. Unfortunately, it isn't possible to confirm a booking via a link in the email notifications in Amelia. It is only possible to approve the bookings in th ... Kenneth Klabunde Customer info not capturing from appointmentClosed   Amelia   Updated May 4, 2020 at 6:31pm   2 Most recent comment from [deleted]:Hello Kenneth Klabunde, Thank you for your purchase. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ...