We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matthias Bekaert Filling information in is not possible in browserClosed   Amelia   Updated May 12, 2020 at 9:29am   2 Most recent comment from [deleted]:Hello Matthias Bekaert,Thank you for your purchase. The information in the booking form can't be filled in because you are logged in to your WordPress. When user is logged in to WP the fields a ... Briony Cullin WooCommerce cart only allows one event purchase at a timeClosed   Amelia   Updated May 12, 2020 at 9:27am   2 Most recent comment from [deleted]:Hello Briony,  Unfortunately, it is not possible to book multiple events/services in Amelia with its current built-in features. Only one event can be booked at a time. This is also the case if you u ... Gustavo Ferreira Integration with others than ZoomClosed   Amelia   Updated May 12, 2020 at 9:08am   2 Most recent comment from [deleted]:Hello Gustavo, At the moment, we don't have a plan to integrate Amelia with any other meeting tools, unfortunately. But I will add your feature request to our list, so it can be considered for ... Julia Domain changeClosed   Amelia   Updated May 12, 2020 at 8:00am   19 Most recent comment from [deleted]:Hello Julia, Great, glad to see that the issue is gone! You are welcome. Oh, don't worry, it happens! don't apologize, we are here to help outThank you, have a nice one as well! If you ha ... Muhammad Hassan Moeen Adding new payment serviceClosed   Amelia   Updated May 11, 2020 at 8:01pm   2 Most recent comment from Aleksandar Vuković:Hello HassanThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We are looking into adding new pay ... Uma Bode CancellingClosed   Amelia   Updated May 11, 2020 at 6:26pm   9 Most recent comment from [deleted]:Hello Uma Bode, You need to do this with your Plugin editor or your FTP. If you are not sure how to do that please Please provide me a temporary WP-admin login for your site and I will help out.. W ... Lenka Kutlakova request - downloadingClosed   Amelia   Updated May 11, 2020 at 3:30pm   2 Most recent comment from [deleted]:Hello Lenka Kutlakova, Thank you for your purchase. Could you please tell me what errors have you got? We haven't had such complaints so far, could you install it on your WordPress or no?  Amol ShortcodeClosed   Amelia   Updated May 11, 2020 at 3:11pm   2 Most recent comment from [deleted]:Hello Amol, I see you have some errors in the Console error log for this page, could you please check it out? Maybe it is something that is blocking the content of the page.  jfritsch123 Setting a Two Day ServiceClosed   Amelia   Updated May 11, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello Joe, We are glad to see you like Amelia. In order for the service to be available on the front-end you need to assign it to the employee, so you can create a Special day for an employee for 6 ... Muf79 I would like to download the program  Closed   Amelia   Updated May 11, 2020 at 7:35am   11 Most recent comment from [deleted]:Hello Muf79, Apologies for replying late, we are not working on weekends. You can download the plugin in the store, but you need to scroll to the right in the store to see the Download button, bec ... Hafa10 Booking Information in WoocommerceClosed   Amelia   Updated May 10, 2020 at 9:13pm   6 Most recent comment from Aleksandar Vuković:Great news, Hafa10If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alvaro email sent after bookingClosed   Amelia   Updated May 10, 2020 at 8:04pm   6 Most recent comment from Aleksandar Vuković:Hi again AlvaroNot from within Amelia settings, no. You could probably disable WordPress from sending that email, though. The WordPress' default function is to send an email after a new user has ... Sebastian Holesz email notificationsClosed   Amelia   Updated May 10, 2020 at 8:00pm   4 Most recent comment from Aleksandar Vuković:Hi again SebastianThis too can be configured per service - individually. Just access the service, go to Settings tab, and under General you will see this option: kazutaka onishi Is it possible to switch the display order of first name and last nameClosed   Amelia   Updated May 9, 2020 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello kazutakaThank you for your purchase.If I understood you correctly, you were able to resolve the issue? jacogh special days for one employeeClosed   Amelia   Updated May 9, 2020 at 10:36am   4 Most recent comment from Aleksandar Vuković:Hello JeanneI'll take over from Marija, here.As far as I can see, everything is set up correctly, so if you want to use only one employee, you should assign him/her to the service, and then creat ...